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Mercedes-Benz of Cutler Bay - Service Center

Cutler Bay, FL

5.0
832 Reviews

832 Reviews of Mercedes-Benz of Cutler Bay - Service Center

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July 31, 2024

I recently went to MB of Cutler Bay to have my C300 serviced for my 50,000 servicing. I wanted to take the time to say how impressed I was with the process. First, you are greeted with the red carpet d More

by CHATOM16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Mercedes-Benz of Cutler Bay responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

July 27, 2024

Excellent dealership, welcoming staff. My service advisor, Fernando Ramos, is outstanding. He is helpful, professional and courteous. He communicates thoroughly and ensures all issues are More

by ruthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Ramos - 5 Stars!
Jul 28, 2024 -

Mercedes-Benz of Cutler Bay responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

July 25, 2024

Jonathan Ginoris, Jesus Fuenmayor and Conroy Nicholas were amazing as always! Everytime I take my car in for service they take of everything right away and make me feel like a VIP. I wouldn’t take my car More

by Gcis26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Fuenmayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Ginoris, Conroy Nicholas
Jul 25, 2024 -

Mercedes-Benz of Cutler Bay responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay. We look forward to having you as one of our valued customers for many more years to come! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

April 03, 2024

Best experience and best service Great customer service vey happy with the deal and with the car payments More

by yudysimon26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janyll Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Mercedes-Benz of Cutler Bay responded

Simon, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

January 29, 2024

Excellent and professional service from the entire team and very important from Damian Rodriguez..5 stars. More

by isaacJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorenzo Veloz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Lee Sang, Carlos Vazquez
Jan 29, 2024 -

Mercedes-Benz of Cutler Bay responded

Isaac, Thank you for taking the time to share your thoughts on working with Damian and our team. We're glad to hear we delivered such a great experience! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

January 20, 2024

Orlando Bravo, the service consultant is very nice and gave me a great customer service. He is very professional and I got what I was looking for. More

by Efren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Mercedes-Benz of Cutler Bay responded

Efren, Thank you so much for your excellent review! We are so glad that Orlando had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Cutler Bay to be a positive one. Please don't hesitate to reach out if you need anything else. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

January 04, 2024

We have been working with Herbert Kanzki for many years but recently learned he no longer works for Mercedes Benz of Cutler Bay. We were received by a different service advisor, but the service experience More

by Rblanvel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan (head of all mechanics and Chris (foreman) , Herbert Kanzki
Jan 04, 2024 -

Mercedes-Benz of Cutler Bay responded

Thanks for sharing about your experience with Jonathan and Chris here at Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

October 22, 2023

My family & I have been with mercedes benz of cutler bay over 10+ years. Professional, welcoming, they listen to your needs/concerns and never let you leave unhappy which is something I have appreciated thr More

by Stephani Miranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Mercedes-Benz of Cutler Bay responded

Ms. Miranda, Thank you for your very kind review. Oliver and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

October 18, 2023

I purchased and get my car serviced here and I absolutely love their work here More

by Alexnmiaj623A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbert Kanzki
Oct 18, 2023 -

Mercedes-Benz of Cutler Bay responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

September 21, 2023

I have had an excellent experience at this dealership. Every single person I have encountered has been really pleasant and professional. This dealership is run exceptionally well, both the sales and servi More

by ekessous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gonzalez Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

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