Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Des Moines
Urbandale, IA
481 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience.
Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership.
We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle.
Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house.
We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 481 reviews
December 23, 2023
Brad did some thorough research on the service history on my car and a check on what I needed to get everything maintained and replaced. Everything done as promised. Very very satisfied. my car and a check on what I needed to get everything maintained and replaced. Everything done as promised. Very very satisfied. More
by George
Employees Worked With
December 16, 2023
Great customer service. Loaner car was definite benefit with 2 day repair. Service complete within time estimate. Loaner car was definite benefit with 2 day repair. Service complete within time estimate. More
by Sheryl
Employees Worked With
December 15, 2023
Prompt courteous dervice. Brad our advisor is alwsyd great to work with. In fact he was the one whk alerted us to the recall thar we had fixed. Brad our advisor is alwsyd great to work with. In fact he was the one whk alerted us to the recall thar we had fixed. More
by Scott.Banyas
Employees Worked With
December 14, 2023
The folks at the Des Moines dealership are so friendly and helpful. They know how to make my day. and helpful. They know how to make my day. More
by jkmoore4816
December 13, 2023
They treated me like a king. Even though I did not have one of the most expensive cars. They did a great job going above and beyond fixing my issue at a low cost. I did not reali Even though I did not have one of the most expensive cars. They did a great job going above and beyond fixing my issue at a low cost. I did not realize a car dealership could be so nice. It would be hard to find any people in general as nice as the people in the Mercedes service department. I would highly recommend them for your car needs. More
by Taylor.Jeffrey.F
Employees Worked With
December 11, 2023
You'll get great service here and all the service department employees are excellent. What is not so great: - In the last 4 years, there have been very little loaners available and if there is, they department employees are excellent. What is not so great: - In the last 4 years, there have been very little loaners available and if there is, they always appear to be 3 weeks out or more. - Prices of course are high. If you compare quotes with Beckley or Westside Autopros there are some savings but just be prepared to pay a lot for services here. If it can wait, check the others out for other quotes and likely better prices for about the same level of service. More
by handmadebabyproductsblog
December 08, 2023
The tire replacement went flawlessly thanks to my service advisor, Nathan Karr, and the crew at the shop. advisor, Nathan Karr, and the crew at the shop. More
by kgreek44
Employees Worked With
December 06, 2023
Nathan did a good job . Straight forward guy . I am very disappointed at Mercedes Benz company as awhole as they didn’t cover 4year /50k mile factory warranty on a crack eng Straight forward guy . I am very disappointed at Mercedes Benz company as awhole as they didn’t cover 4year /50k mile factory warranty on a crack engine cover . I will change Brand on my next purchase.. thank you to Merceds of Desmoines for taking care of me in the meantime . More
by Qmjahangir
Employees Worked With
December 04, 2023
I enjoy working with Nathan. He’s great at addressing my Auto’s needs when there’s an issue with my SUB He’s great at addressing my Auto’s needs when there’s an issue with my SUB More
by Ana
Employees Worked With
December 02, 2023
I was recommended to change the battery of my car when i took it for oil change. Changed the battery but started having issue with battery, had to make three visits and in between also purchased mercedes br took it for oil change. Changed the battery but started having issue with battery, had to make three visits and in between also purchased mercedes brand trickle charger, trickle charger also not helped. Finally after 3rd visit battery was replaced under warranty. Had to show picture of the issue. Service is always very good and honest. More
by Shad
Employees Worked With
