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Mercedes-Benz of Des Moines

Urbandale, IA

4.9
481 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience. Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership. We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle. Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house. We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
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9993 Hickman Road

Urbandale, IA

50322

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Showing 481 reviews

December 01, 2023

The service manager and mechanic are terrific. I am pleased with the management as well. More

by kgreek44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had a terrific experience with our service manager and mechanic. We look forward to seeing you again soon at Mercedes-Benz of Des Moines!

November 30, 2023

Brad help address and solve the problem all while my family just welcomed a new baby girl to this world. Got the car ready for her to take her home. More

by Bowles.w.a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're so glad to know that Brad was able to assist you during such a special time for your family. Congratulations on the new addition! Enjoy those precious moments and rest assured, we'll be here at Mercedes-Benz of Des Moines if you need any further assistance with your car!

November 30, 2023

Brad is quick & efficient and knows his info. Accommodated to my school/work schedule for picking up my vehicle. More

by HH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Mercedes-Benz of Des Moines responded

We're glad to know Brad was able to provide you with a quick and efficient service at Mercedes-Benz of Des Moines. We appreciate your feedback, and we'll be here for any future needs!

November 27, 2023

Not the typical dealership experience. The sales staff was professional and lowkey, which we liked. We never felt pressured while were deciding and didn't pressure sell us into something w More

by cprembert
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Midhat Efendic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know our team at Mercedes-Benz of Des Moines provided a professional and relaxed experience for you. We always aim to find the perfect fit for our customers! Thanks so much for your feedback.

November 24, 2023

My previous purchase and service experience at Mercedes of Des Moines were excellent, I didn’t hesitate to purchase again. More

by JoAnn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Midhat Efendic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Mercedes-Benz of Des Moines responded

JoAnn, we're delighted to know that your experiences with Mercedes-Benz of Des Moines have been consistently excellent. Thank you for choosing us again!

November 23, 2023

Tarik made the entire experience super easy. It was great to work with such a wonderful person. If anyone needs to buy a car and they want a quick and easy process then go to tarik! More

by elvedinbektic10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tarik Nezic
Feb 29, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know that Tarik made your car buying experience a breeze at Mercedes-Benz of Des Moines. We appreciate the recommendation and look forward to assisting you in the future!

November 22, 2023

My salesman was very knowledgeable and helpful and the rest of the staff were extremely nice and helpful. Definitely, I would recommend them. More

by barco4christ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know our team at Mercedes-Benz of Des Moines was able to provide you with a knowledgeable and helpful experience. Thanks for recommending us, we appreciate it!

November 16, 2023

Great customer service and great service on vehicle. Alway does a great job and very clean More

by Nyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you received great customer service from our team at Mercedes-Benz of Des Moines on your vehicle. Thank you so much for the compliments and come again soon!

November 15, 2023

Mercedes of Des Moines has provided high quality annual service and support for both of our vehicles. Service is done with in and efficient manor with courtesy and excellent follow through. We are very ple More

by Dwpete1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to know that you've had a positive experience with our service and support at Mercedes-Benz of Des Moines. Your recommendation means the world to us! We look forward to continuing this high-quality relationship in the future!

November 14, 2023

Poor response time to phone call. Reception to service dept..no answer twice. Called 3X More

by dlgooddds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad, I think
Apr 07, 2024 -

Mercedes-Benz of Des Moines responded

Hello. If you would like to discuss this further for any unresolved issues, please reach out at the number below. Thank you, Anthony Gladney - General Manager - 515-334-8392

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