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Mercedes-Benz of Des Moines
Urbandale, IA
395 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience.
Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership.
We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle.
Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house.
We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 395 reviews
February 11, 2016
Fantastic The customer service experience was fantastic. Always made to feel that my business was appreciated and important. The maintenance of my car was eve The customer service experience was fantastic. Always made to feel that my business was appreciated and important. The maintenance of my car was everything I could have hoped for. More
by jay1128
Employees Worked With
Brian
Helpful February 06, 2016
Excellent From the moment I made the phone call explaining I had an issue with my vehicle I was made to feel like my problem was very important. I was told I co From the moment I made the phone call explaining I had an issue with my vehicle I was made to feel like my problem was very important. I was told I could bring the car in immediately and have it serviced to determine the problem. While my vehicle was being fixed I was shuttled to and from work which was extremely helpful. I was called as soon as the problem was identified and given options on how I wanted to fix it. At the end of the day my car was fixed, and I was on my way home. More
by Kuehl, G
Employees Worked With
Phil and shuttle driver Ron
January 25, 2016
Prompt excellant service Chad Peterson did everything I asked and more. Service was quick. Mr. Peterson caused additional service i asked for to be dealt with at the appoint Chad Peterson did everything I asked and more. Service was quick. Mr. Peterson caused additional service i asked for to be dealt with at the appointment. Very Helpful. More
by jrc120546
Employees Worked With
Chad Peterson
January 23, 2016
Of mice and Maintence Great people, service and quality of service. They go the extra mile to make sure your car is repaired, even when there were problems you were not aw Great people, service and quality of service. They go the extra mile to make sure your car is repaired, even when there were problems you were not aware of. Upon removing our engine covering even though it was not part of the maintenance we required and found that mice had chewed the insulation off some of the wires. We were called, the problem explained, and the problem was fixed. Thanks to DSM-MB Roger Hansen More
by Country Doc
Employees Worked With
Maintenance staff
January 06, 2016
Great review! Very nice staff to have worked with in my Mercedes purchase! Fair prices, not pushy and staff has a good knowledge base of how to sell their cars. Very nice staff to have worked with in my Mercedes purchase! Fair prices, not pushy and staff has a good knowledge base of how to sell their cars. More
by Mercedes
Employees Worked With
Anthony Kapsch, Shawnie Denucce
December 26, 2015
Fast and efficient My sales rep found me the car I wanted quickly. He was responsive and and made my car buying experience simple and enjoyable. I would recommend this d My sales rep found me the car I wanted quickly. He was responsive and and made my car buying experience simple and enjoyable. I would recommend this dealership. More
by Caneill1287
Employees Worked With
Ben Knudsen
December 02, 2015
New car Friendly dealership ,good pricing ,car was detailed to my liking, excellent job of explaining vehicle, follow up call . Enjoy vehicle and salesman .cl Friendly dealership ,good pricing ,car was detailed to my liking, excellent job of explaining vehicle, follow up call . Enjoy vehicle and salesman .closing on vehicle went fast. More
by Will
Employees Worked With
Ken Knutson
November 29, 2015
Great experience Overall good experience. Phil worked with me to find the right car for me. I will definitely recommend both Phil and Mercedes Benz of Des Moines. Overall good experience. Phil worked with me to find the right car for me. I will definitely recommend both Phil and Mercedes Benz of Des Moines. More
by Acottrell
Employees Worked With
Phil
November 16, 2015
Quick and Helpful They didn't have the parts to fix it but found some where my co-worker was able to pick them up and drive them out and got my van fixed. They were ver They didn't have the parts to fix it but found some where my co-worker was able to pick them up and drive them out and got my van fixed. They were very helpful. More
by flee
Employees Worked With
Linda
November 14, 2015
Car repair after accident The damage to the vehicle was severe as the result of an accident. Work was thorough and professional. Car returned in excellent condition. Staff h The damage to the vehicle was severe as the result of an accident. Work was thorough and professional. Car returned in excellent condition. Staff helpful and kept me up-to-date on progress. Understandably, work took more than two weeks due to the complexity of the repairs. There is one small additional repair still needed - not surprising given the scope of the job. More
by Ro Crosbie
Employees Worked With
Scott Tighe
