Mercedes-Benz of Des Moines

Personal Service I was very pleased with the service Andy Pelham provided during my servcie visit. I also had an unexpected follolw up...flat tire. Handled well. I was very pleased with the service Andy Pelham provided during my servcie visit. I also had an unexpected follolw up...flat tire. Handled well. More

Fantastic! Best car buying experience I've ever had! Connor Fineran was a pleasure to work with. He made my car buying experience easy and pain/guilt free. I wou Best car buying experience I've ever had! Connor Fineran was a pleasure to work with. He made my car buying experience easy and pain/guilt free. I would highly recommend him and Mercedes Benz for your next new or used car purchase! More

WORST SERVICE EVER. This place has the worst and poorest service I've ever dealt with. We went to 3 other car dealerships and this one, Mercedes Benz, has the worst servi This place has the worst and poorest service I've ever dealt with. We went to 3 other car dealerships and this one, Mercedes Benz, has the worst service out of everyone. It was unfortunate that they had the car we wanted. First off, no one came out to greet us, we had to go in and find someone to test drive a car. The car was nice but needed some maintenance issues fixed. Even so, we liked the car and they promised to get back to us with our loan process and the status of the car. We went in on a Fri, they promise to get back to us latest by the following Mon. I've dealt with loans before and I know it doesn't take days to process them. We did not receive ANY calls at all. I left 3 voicemails on that promised Mon. Finally on Tuesday, I called the admin lady and she informed us the guy we were dealing with has been out, first off, if you want to be a successful business, you shld alwys have a backup employee to take care of your customers. I had to ask for another person to check on the status of our loan and the vehicle. The admin sent me to the finance director himself, he gave some xxxxxxxx saying he'll check on it for us, did not hear from him for two days, everyday I called back and left at least 2 voicemails. Finally I called admin again and got through, the finance director said we needed more info for our loan application, note: if you knew we needed more stuff, you shld have contacted us immediately. After all that, we gave the info requested and he said he'll 'get back to us today' this was on Fri. A full week gone by since we first went in. No calls, did not hear from him Fri at all. On Saturday I finally call him again and he gave some xx about needed additional stuffs. At this point, xxxx them. We could fully afford that vehicle and you would think they want to make a sale. I said forget you guys. I'll take my business elsewhere. The whole time, I made the calls, never once did they call me. Never once did they gave me a update on the car issue. I dealt with three different persons, Connor, Randy, and a guy name Justin who the admin made me leave a msg for and got ignored. Worst experience ever. I give it no stars at all. Even after their continue b.s and giving them chances, they still come back with b.s . I know it doesn't take a week to do loan papers. We've gotten answers within mins of applying from previously owning. I would never go here or recommend this xxxxty place with their xxxxty employees. Just to show how xxxxty they are, the guy we first worked with was xxxx talking their maintenance team saying they get pay to fix cars but the cars aren't even fixed. Putting the blame game on. Very unprofessional. What a sad representation for a company. I wouldn't be surprise if they get run out by other dealerships more professional. More

Awesome experience I entered Mercedes with a slight chip on my shoulder as I have had rough and uncomfortable experiences with dealerships in the midwest. this being sai I entered Mercedes with a slight chip on my shoulder as I have had rough and uncomfortable experiences with dealerships in the midwest. this being said, I had all of my preconceived expectations shattered when I stepped into this dealership. My experience started with me visiting the dealership on a very common inquisition about SUV's, it ended in one of the better purchasing experiences that I have had. Connor did everything possible to make this a pleasurable experience. I have purchased a few mercedes over the years and have never dealt with a dealership/salesperson of this caliber. I was introduced to the service staff(Chase) and he was absolutely great, the servie staff I have grown accustome to are absolutely the opposit of Chase. From the top down, including the GM Ed Collinet, this was an incredible experience. I would advise anyone in the market to at least visit this dealership! More

Outstanding customer service I must say that the outstanding customer service and product knowledge from Sean Streeter was a huge help with purchasing my C class 300 I wanted to I must say that the outstanding customer service and product knowledge from Sean Streeter was a huge help with purchasing my C class 300 I wanted to thank the Mercedes Benz dealership in Des Moines for all their help and a special thanks to Sean Streeter for all his help and treating me more than just a customer I will be defiantly going back for my family!!! More

Sean Streeter is amazing employee, he helped me a lot. I would recommend this amazing young man to everybody. Thank you for him :) Quality of work was great, very friendship environment , I love this dealer would recommend this amazing young man to everybody. Thank you for him :) Quality of work was great, very friendship environment , I love this dealership:) More

They went above and beyond what they needed to do for me and my family. This is my First Mercedes Benz and from what I encountered hear I will never buy another brand nor go to another dealership. I recomme and my family. This is my First Mercedes Benz and from what I encountered hear I will never buy another brand nor go to another dealership. I recommend this dealership to anyone looking for an amazing experience buying a new vehicle!!!! More