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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
288 Reviews

288 Reviews of Mercedes-Benz of Des Moines - Service Center

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April 26, 2025

Mercedes service is awesome. Always takes excellent care of me. I dropped my car off. They took me to my work place and promptly picked me up at scheduled time. My car was ready More

by Doreen.blunck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Mercedes-Benz of Des Moines responded

Thank you for sharing your experience with Mercedes-Benz of Des Moines! We're happy to hear that our team provided excellent service and made the process convenient for you. We look forward to assisting you again in the future!

March 15, 2025

It was a sensor, was under warranty got it done quickly and was great. Thanks More

by Paul Schulte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal in service
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Mar 17, 2025 -

Mercedes-Benz of Des Moines responded

Thanks, Paul, for your great review of your time here at Mercedes-Benz of Des Moines! We are glad to know that your sensor was fixed quickly, and you are pleased with your experience. Let us know if you have any questions and we hope to work with you again in the future!

March 14, 2025

Mike, the service advisor, and the technicians follow through on promises and did a fantastic job. Came in for subsequent service and issue was corrected on the spot. Great service! More

by Leviticus55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Thurman
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Mar 14, 2025 -

Mercedes-Benz of Des Moines responded

We're ecstatic to hear that Mike and our team at Mercedes-Benz of Des Moines provided you with fantastic service! It's great to know your issue was resolved promptly. Thank you for sharing this feedback!

March 14, 2025

The dealership addressed my concerns quickly. I've always had good experiences with my Mercedes dealer. More

by vinceinwdm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Mercedes-Benz of Des Moines responded

Vince, we're delighted to hear that your concerns were addressed promptly, and you've consistently had positive experiences with us at Mercedes-Benz of Des Moines. Thank you for sharing!

March 03, 2025

Ben is great service manager & all was great! Service went very smoothly & no issues at all! More

by Mikejdavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Mercedes-Benz of Des Moines responded

Thank you, Mike, for your kind feedback of your experience with the team here at Mercedes-Benz of Des Moines! We appreciate your business, and Ben will be glad to know that all was great with your service. We hope to work with you again in the future!

March 01, 2025

Mercedes was so good to deal with. They helped us with the problem we were having with our RV. They promptly found out what was wrong ordered part and fixed quickly. Very pleased wit More

by janeet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Mercedes-Benz of Des Moines responded

Janeet, we're happy to hear that our team at Mercedes-Benz of Des Moines could assist you with your RV issue so efficiently. Thank you for recommending us and sharing your positive experience! Please let us know if there is anything more we can do.

February 27, 2025

Very responsive to an appointment request. Service staff were very responsive to technical questions and completed my service within the estimated time and expense. More

by Dirtworm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Mercedes-Benz of Des Moines responded

We're happy to hear that our service team at Mercedes-Benz of Des Moines met your expectations with their responsiveness and efficiency. Thank you for sharing your experience, and we look forward to assisting you again in the future!

February 24, 2025

It is great customer service and it is quick and fast and very nice and friendly More

by Rezaemin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Mercedes-Benz of Des Moines responded

We are pleased to hear that you had a great experience with our service team here at Mercedes-Benz of Des Moines! Thank you for sharing and we look forward to working with you again in the future.

February 21, 2025

Easy to work and very nice people. Service guy explained the warranty work and all went smoothly More

by Vanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Mercedes-Benz of Des Moines responded

Thank you, Vanda, for sharing how our service team here at Mercedes-Benz of Des Moines was able to take care of your vehicle needs. We are glad that you were provided with easy and smooth service options. We hope to work with you again next time!

February 20, 2025

Nathan and Cass, as Service Advisors, at Mercedes of Des Moines are well trained, professional and experienced. It’s rare to not be subjected to ‘the upsell’ at a Car Dealership. More

by Dr. Ernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Mercedes-Benz of Des Moines responded

We are happy to hear that Nathan and Cass were able to provide you with professional and experienced service here at Mercedes-Benz of Des Moines. Thank you for sharing and we look forward to working with you again next time!

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