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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
288 Reviews

288 Reviews of Mercedes-Benz of Des Moines - Service Center

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June 17, 2023

Service level was excellent. Brad went above and beyond to make sure all was completed timely. More

by Rita.k.hilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz of Des Moines! We will pass along your kind words to Brad and the team.

June 17, 2023

They listened to what we were saying that needed service and then performed the needed testing and repairs in a fast and professional manner! Great service. More

by Cyhawk50310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for stopping by Mercedes-Benz of Des Moines! Come visit us again soon!

June 16, 2023

Brad my service rep is always courteous and friendly. No question is to silly also Nathan is the same way I love coming to your dealership. More

by Mixoffive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Mercedes-Benz of Des Moines responded

Thanks for the positive recommendation! We will be sure to pass along your kind remarks to Brad and the Mercedes-Benz of Des Moines team.

June 15, 2023

Appointments are easy to make. Service department took the car in promptly at the scheduled time. Service was performed in a timely manner and I left a happy fellow. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for servicing your vehicle at Mercedes-Benz Sprinter of Des Moines. Come visit us again soon!

June 13, 2023

Nathan the service advisor is very good at juggling things that come up with my Mercedes I have alot of miles on the vehicle so stuff is going to happen he is always very accommodating when they do and More

by Kveenstra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Emir Abidovic
2.0
This rating includes all reviews, with more weight given to recent reviews.
Midhat Efendic
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Caswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Leone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Natthanial Devick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Firestine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for choosing Mercedes-Benz Sprinter of Des Moines. It was a pleasure assisting you and your vehicle. We will be sure to pass along your kind words to Nathan. Come visit us again soon.

June 12, 2023

Excellent service from here, kept me informed of what was wrong and possible solution. My Sprinter Van runs better than when I bought it used. More

by DAN_WILSON48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for trusting the Mercedes-Benz Sprinter of Des Moines team with your vehicle, Dan. It was a pleasure assisting you. Come visit us again soon.

June 11, 2023

I have used this dealership for sales and service for around 15 years and they have never disappointed me More

by chad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Mercedes-Benz of Des Moines responded

Hey Chad! Thank you for the five-star rating. Come visit us again soon.

June 02, 2023

Always a quick turn around. Call if any issues found. Have never had to return because problem not fixed. More

by snellenjennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz of Des Moines. We appreciate your support. Come visit us again soon!

May 28, 2023

Nathan was extremely helpful! He is an amazing employee, he helps make everything so smooth and easy. I really appreciate all his help! More

by Faithgbarjolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz of Des Moines. We will be sure to pass along your kind words to Nathan!

May 27, 2023

Excellent service. On time delivery for the service my car needed. My car was also cleaned very well More

by thbluewillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for choosing Mercedes-Benz of Des Moines. Come visit us again soon!

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