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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
288 Reviews

288 Reviews of Mercedes-Benz of Des Moines - Service Center

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May 04, 2023

Very helpful and service oriented. Communication during the process was excellent. When I received my car back it was clean. More

by Jerry.frankl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
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May 05, 2023 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for servicing your vehicle at Mercedes-Benz of Des Moines. We hope to serve you again in the future.

May 05, 2023 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for servicing your vehicle at Mercedes-Benz of Des Moines. We hope to serve you again in the future.

May 03, 2023

Had my A service done and car detailed on the same day. My 10 year old vehicle looks and runs great! More

by CoachKAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for trusting Mercedes-Benz of Des Moines. Should you need anything else, please let us know.

April 28, 2023

Professional and efficient. price as agreed. Telephone information provided during service. Service advisor was knowledgeable and pleasant. Loaner car provided as promised but l More

by james.l.kramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for this wonderful review. We are thrilled to see that you enjoyed your visit. Please reach out if you need anything else moving forward.

April 28, 2023

Wonderful service right on time, they treated me well and I will be coming back More

by Jonkpayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
Report | Print
May 01, 2023 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for choosing Mercedes-Benz of Des Moines! Come see us again soon!

April 26, 2023

My service advisor Brad was excellent to work with. Provided me a a complete explanation on what was to be done with my vehicle. The car was washed and vacuumed and ready to go when arrived. All around More

by 69tppl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
Report | Print
May 01, 2023 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for the positive review. Should you need anything else, please let us know.

April 21, 2023

At least half the reason we trade in Des Moines is Brad Ashbys service department! It’s always excellent service!! More

by Debra O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby , Joseph Gudenkauf
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May 01, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the review! Should you need anything else, please let us know.

April 15, 2023

I’ve been at this dealership since 1976. The owner has had some ups & downs. The last 20 plus years has been good. The service department is excellent. More

by rgdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Gudenkauf, Robin Mcquerry
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May 01, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for your years of support. Should you need anything else, please let us know. Have a wonderful day!

April 13, 2023

Always check everything. If they find an issue they call and fix it. On time. Pick up and delivery. Friendly nice advisors. More

by jdavison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the positive review! Come see us again soon!

April 13, 2023

All work finished as planned! ! Nathan Karr always does Rock star job!! No better words More

by mmadisonwdm
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz of Des Moines! Should you need anything else, please let us know

April 10, 2023

Very nice. Ver efficient. Very good work. Reasonable prices for all work done. Brad is a great service advisor!!!!!! More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Ashby
Report | Print
May 01, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for choosing Mercedes-Benz of Des Moines! We will be sure to pass along your kind words to Brad. Come see us again soon!

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