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Mercedes-Benz of Durham

Durham, NC

5.0
266 Reviews

110 Kentington Drive

Durham, NC

27713

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266 Reviews of Mercedes-Benz of Durham

July 10, 2025

The staff was beyond excellent. They spent the time and effort to make a bad situation as positive as possible. I would give them all an A+ I specifically spoke with Lena who has wa More

by Sonnenshine120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Schwartzman and Lena Elzibair
July 07, 2025

Caroline was super sweet and had excellent customer service. She was patient and walked me through the updates I will need. Thanks so much! More

by jamihlia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Hathaway
Jul 10, 2025 -

Mercedes-Benz of Durham responded

Jamihlia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.

June 10, 2025

Thank you guys for your service with my 2015 350 Ml today. See you soon. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Antonio
Jun 12, 2025 -

Mercedes-Benz of Durham responded

Hi Frank, we are very happy to have provided you with such a positive experience!

February 13, 2025

Jaymar Pagan, Cameron and Daniel knocked it out of the park today on an emergency service appointment. My daughter goes to school in Raleigh and had a damaged tire that needed to be fixed. They got the More

by Cltsteph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaymar Pagan
Feb 18, 2025 -

Mercedes-Benz of Durham responded

Cltsteph, we are very happy we could provide you with a positive experience!

November 25, 2024

Antonio was very professional, friendly and knowledgeable. I was very pleased with his customer service and would highly recommend this dealership. More

by Casonyarogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Nov 27, 2024 -

Mercedes-Benz of Durham responded

Casonyarogers, we're so glad that we were able to go above and beyond your expectations!

October 30, 2024

Recently brought in my vehicle for an oil change. The dealership was clean and comfortable waiting area. Thank you to Daniel Rollins who took great care of my vehicle. More

by Mmedero76
Recommend Dealer
Yes
Employees Worked With
Daniel Rollins
Nov 02, 2024 -

Mercedes-Benz of Durham responded

Hello Mmedero76, we appreciate you taking the time to leave us this feedback.

October 28, 2024

Staff was extremely courteous and helofull with the concerns I had revolving around my vehicle. They were very prompt with the repairs. Will most certainly return for future services! More

by elsoloangelito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Oct 29, 2024 -

Mercedes-Benz of Durham responded

Elsoloangelito, thank you for your kind words and this wonderful review!

October 28, 2024

Professional and friendly service. Service department does a fantastic job keeping me updated throughout service and work was done in a timely manner. Would absolutely recommend to any More

by Demaurod14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris McIntosh
Oct 29, 2024 -

Mercedes-Benz of Durham responded

We appreciate your positive review about your recent experience with us!

October 28, 2024

The technicians attention to detail is outstanding. Also some of the best customer service I’ve ever received More

by David Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rollins
Oct 29, 2024 -

Mercedes-Benz of Durham responded

David Harris, we're glad to hear you enjoyed your visit.

October 25, 2024

The service was friendly and polite. Every question and concern I had was answer accurately. Thank you all! More

by Mazbair00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe
Oct 25, 2024 -

Mazbair00 responded

Yea thank you

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