Mercedes-Benz of Durham

Outstanding experience with Hendricks Mercedes of Durham! My Service Advisor Seth, Parts Manager Jake, and Dennis and Jose the mechanics were superb on all accounts. Since I bought my Sprinter Van in Febru My Service Advisor Seth, Parts Manager Jake, and Dennis and Jose the mechanics were superb on all accounts. Since I bought my Sprinter Van in February, these gentleman have exceeded my expectations in every way possible with exemplary workmanship, communication and attention to detail. I had tires installed, an alignment, and an emissions recall completed and I couldn’t be happier. Whomever is doing the hiring at this dealership is doing a great job bringing in people like this - bravo! More

Maryann was one fo the best car salesperson we have ever worked with. She listened to what was important to us in a vehicle and showed us the appropriate car. Her knowledge about the car and all it's feat worked with. She listened to what was important to us in a vehicle and showed us the appropriate car. Her knowledge about the car and all it's features was perfect. She was a joy to work with. More

I cannot say enough good things about our experience at Mercedes-Benz of Durham and, specifically, with Maryann Wrenn. She truly has the perfect approach to "sales." Maryann is knowledgeable and informativ Mercedes-Benz of Durham and, specifically, with Maryann Wrenn. She truly has the perfect approach to "sales." Maryann is knowledgeable and informative, without being pushy. And she's just super nice and personable, which made the entire experience enjoyable! She armed us with everything we needed - including her honest opinion, where appropriate - to make the right decision... and we couldn't be happier with our GLB 250. We decided to custom build our GLB and she made the process fun and easy. Though there were some significant delays with production (circumstantial, due to COVID - no fault of Mercedes-Benz of Durham), Maryann kept us informed every step of the way. She was hyper-communicative, in the best way possible. I, myself, am in a client-facing industry and have high standards for customer / client service, but cannot find any fault in Maryann's approach. If you're in the market for a Mercedes, consider going to Mercedes-Benz of Durham and asking for Maryann. You won't regret it! (Management - if you're reading this... please recognize you have a ROCK STAR in Maryann) More

Maryann was great to work with! Camden also stepped in if she happened to be unavailable. The customer service is top notch there. They listen to your individual/family needs and cater their discussions to t she happened to be unavailable. The customer service is top notch there. They listen to your individual/family needs and cater their discussions to that. Easy and honest communication. More

David Spicer always does a great job. Very pleased to use him as my service adviser. He always takes those extra steps to ensure things are correct. Terri B him as my service adviser. He always takes those extra steps to ensure things are correct. Terri B More

They gave me a very good deal on my car thank so much Maryann was a very nice sale person she really did a lot. Maryann was a very nice sale person she really did a lot. More

Jon Choi is a fantastic salesperson who cares about your wants and needs. Very friendly and respects your time. Best experience purchasing a car. Make sure you ask for Jon wants and needs. Very friendly and respects your time. Best experience purchasing a car. Make sure you ask for Jon More

Dream Team to the rescue again! Got an AClass, this past December. Received exemplary, beyond a 10 rating service from Maryann Wrenn/my salesperson & Brett/Portfolio Manager. At that time, I’d never heard December. Received exemplary, beyond a 10 rating service from Maryann Wrenn/my salesperson & Brett/Portfolio Manager. At that time, I’d never heard of a Portfolio Manager, but after meeting & dealing with Brett, I was so glad there is such a position. Well...on February 21,2021, two months after getting my car, a deer jumped in front of my car on Interstate 85, totally my car. Well, this past Friday, my Dream Team, Maryann & Brett, once again, provided me with such an awesome level of care, support, empathy over my incident & guidance in selecting & securing another vehicle. Professionalism, yes. But, Maryann & Brett, go beyond being professional. They truly care. More

I’m writing this to let you know that I had a great experience yesterday getting my plan A service done. John Hall is a role model for role models. His professionalism and friendly demeanor is a major experience yesterday getting my plan A service done. John Hall is a role model for role models. His professionalism and friendly demeanor is a major reason I keep coming back for my scheduled services. He is very accommodating and has never let me down. My vehicle is older model, but always feels brand new again after driving away from your service department. Thank you for the great experience. Afifi More

Seth has great customer service! Thank you for always being friendly and creating a great experience. I appreciate the updates you send in regards to the status of my service completion, gives me a peace being friendly and creating a great experience. I appreciate the updates you send in regards to the status of my service completion, gives me a peace of mind when you keep in the loop! More