Mercedes-Benz of Durham

Excellent customer service, less wait time. Approachable staff.follows COVID guidelines I am really happy with the staff Nd continue to look forward to going back there. staff.follows COVID guidelines I am really happy with the staff Nd continue to look forward to going back there. More

Kris has always gone above and beyond with his customer service. He is the reason we continue to use this Mercedes Benz dealership. Thank you for taking care of us and all our Mercedes, Kris! service. He is the reason we continue to use this Mercedes Benz dealership. Thank you for taking care of us and all our Mercedes, Kris! More

I loved working with Maryann! She really went above and beyond to make sure I was happy with my new GLA!! She was very patient and knowledgeable. I had an enjoyable experience working with Maryann!!! beyond to make sure I was happy with my new GLA!! She was very patient and knowledgeable. I had an enjoyable experience working with Maryann!!! More

Josh was great to work with and very helpful. Our purchase was fairly easy. Happy with purchase and will refer friends to Josh when we can. purchase was fairly easy. Happy with purchase and will refer friends to Josh when we can. More

I waited 1 hrs to get a loaner vehicle for a scheduled recall service. The reason giving for the delay was because someone had previously wrecked the loaner.The loaner they gave me, had a low tire warnin recall service. The reason giving for the delay was because someone had previously wrecked the loaner.The loaner they gave me, had a low tire warning 24 psi, sounds like a set up to me. An additional sales person kept calling me about getting my vehicle appraised for an potential upgrade that never happen. When I mention that to the sales advisor, he stated that he would make a note for that and again did not happen. While my vehicle was been serviced, I asked about an issue I noticed after my vehicle was serviced a week ago that was checked off the list for items serviced. Sales advisor stated it would get check but I guess the process is only one service at a time. Because one the recall was done and checked out, they could not check the vehicle back in for the service issue that I asked about. I have never experienced this level service before and know it's something to expect. More

Great experience at this dealership! Would highly recommend purchasing your new vehicle from here. Lauren was amazing and walked me through the entire selection that I wished to consider. She was f recommend purchasing your new vehicle from here. Lauren was amazing and walked me through the entire selection that I wished to consider. She was friendly and knowledgeable but not pushy in any way. She gave me time to absorb, look around, test drive and just think everything through. The Finance office was great and got me through the paperwork quickly. An extremely positive car buying experience. More

I recently brought a new car from MaryAnn. Her customer service skills was excellent! She explained the entire process and was very knowledgeable. I had several questions prior to purchasing the car and sh service skills was excellent! She explained the entire process and was very knowledgeable. I had several questions prior to purchasing the car and she was very helpful with getting all of my questions answered. When you to Mercedes Benz of Durham be sure to ask for MaryAnn! More

Great experience with the dealership! They were respectful of my concern with the pandemic and transported the vehicle to my residence. My salesman,Lucius, was excellent. respectful of my concern with the pandemic and transported the vehicle to my residence. My salesman,Lucius, was excellent. More

Two weeks ago, I leased a vehicle from Mercedes of Durham. Maryann was my salesperson & Brett was the Portfolio Manager. Had never heard of Brett’s position/title, but after meeting and dealing with Durham. Maryann was my salesperson & Brett was the Portfolio Manager. Had never heard of Brett’s position/title, but after meeting and dealing with him along with Maryann, I can truly say that I am glad there there is a Bret & a Portfolia Manager. Maryann was a great listener, professional, patient, informative & professional. Bret also embodied those same qualities. My niece needed a new vehicle & I immediately referred her to work with Maryann & Brett. She is now picking up her new Benz from Mercedes Durham in 2 days. Tens, 10’s, 10’s, 10’s rating in all areas for Maryann & for Bret. Thank God for them being there to walk folks through buying/leasing process with such care.They are both top notch representatives of Mercedes of Durham, who exceed a 10 rating. Thank you Bret & Maryann.☮️ Sherry More

Excellent service! My first experience with them was more than I anticipated. Seth was knowledgeable and helped walk me through my service process and loaner vehicle. than I anticipated. Seth was knowledgeable and helped walk me through my service process and loaner vehicle. More