Mercedes-Benz of Durham

John Hall is always prompt with his updates which makes my service experience seamless. Any questions i have he ensures to address so that i am able to make informed decisions about service needed my service experience seamless. Any questions i have he ensures to address so that i am able to make informed decisions about service needed More

I found a used 2014 Mercedes E Class online and initially got in touch with this dealership via email. Jon Choi contacted me and was honest and professional throughout our interactions. He was a no-nonsense got in touch with this dealership via email. Jon Choi contacted me and was honest and professional throughout our interactions. He was a no-nonsense car salesman and the amount of time I spent on the purchase was under 2 hours in person over 2 days. The entire Hendrick team was great and I would highly recommend getting your next car from them! Please ask for Jon if you hate playing games with car dealers and want a positive and memorable experience. He will provide a seamless interaction and you will get an fair and honest market-based price for your vehicle. More

Took delivery of new GLB250 and very happy with vehicle. This is the third vehicle we lease from MB of Durham. The Team at MB of Durham worked hard at enabling a great purchase experience and making us feel This is the third vehicle we lease from MB of Durham. The Team at MB of Durham worked hard at enabling a great purchase experience and making us feel like part of the Hendrick family. The Durham Team really worked in tandem to make sure that all of our questions and objectives were met. The communication was always professional, open, and honest. We did not feel pushed into making a rush decision, but rather presented and given the time to explore and make the right decision for us. The lead sales person, Jon Choi, was always friendly, willing to go the extra mile in helping us, and laser focused in pleasing us, ... always with a smile and a great attitude. We highly recommend MB of Durham. More

Hendricks Mercedes Benz of Durham. After shopping around I decided to purchase a vehicle from Hendricks Mercedes Benz of Durham. My salesperson was Jon Choi, he provided exceptional service. He was friendl I decided to purchase a vehicle from Hendricks Mercedes Benz of Durham. My salesperson was Jon Choi, he provided exceptional service. He was friendly, professional, courteous and responsive. He went the extra mile and drove over 3 hours to deliver the vehicle to my front door. I definitely recommend him and will purchase another vehicle from Mercedes Benz of Durham More

They were so accommodating. Worked around my schedule to get car in and out. I live about 2 hours from Durham so it’s essential that dealer considers my schedule. Immediately offered loaner—something Merced get car in and out. I live about 2 hours from Durham so it’s essential that dealer considers my schedule. Immediately offered loaner—something Mercedes in midlothian, Virginia stopped doing even though I’d been faithful customer for years. Last year I needed immediate service and they would not provide loaner since I had not reserved it at least a week in advance. Nor would they provide pick up service to/from my hotel. — I changed to Durham last year and have found them very easy to work with. More

Maryann is a true paradigm of what customer service and experience should be no matter who you are. With her help, I was able to purchase my first Mercedes-Benz; I walked away more than confident and extre experience should be no matter who you are. With her help, I was able to purchase my first Mercedes-Benz; I walked away more than confident and extremely happy because of her help. I’ve been to dealerships where employees could care less about why I was there. Not once did I ever feel uncomfortable or uneasy. She was more than friendly, and let’s not forget her favorite color is pink just like mine! If you ever happen to stop by Mercedes-Benz of Durham, make sure to ask for Maryann. I PROMISE you won’t be disappointed!! More

Excellent service. Friendly, efficient . They had a loaner car ready for me and explained what they were going to do for my service very wel loaner car ready for me and explained what they were going to do for my service very wel More

An awesome experience From the minute I walked in the door, Maryann was very pleasant and helpful. She fulfilled all my request, showed me the vehicle I was looking at onli From the minute I walked in the door, Maryann was very pleasant and helpful. She fulfilled all my request, showed me the vehicle I was looking at online, and answered all my questions. If I had one she couldn’t fully answer she quickly got me answer. She listened to me and got me a great offer. When I asked for a little more on my trade in, she got it done. She made the negotiation process so very easy and helped me get a great deal! She carefully explained and showed me some of the features of the car so that I could fully appreciate what the car had to offer. She even helped make the closing procedures much easier. During the whole proceedings she never rushed through anything, never rushed me, and stayed fully committed to my quest for my dream car. Maryann and the whole staff there made it the most enjoyable experience of purchasing a vehicle That i have ever had. I highly recommend Mercedes-Benz of Durham! More