Mercedes-Benz of Durham

Excellent Customer Service I have leased from Mercedes-Benz for more than 15 years now. My recent lease from Mercedes-Benz of Durham hands down the best customer service. Maryan I have leased from Mercedes-Benz for more than 15 years now. My recent lease from Mercedes-Benz of Durham hands down the best customer service. Maryann Wrenn made this experience very easy and and painless. She found the car I wanted without me having to compromise on color and features. She shared information to save me money and met me at a local dealership to save me time. She made the entire experience pleasurable and communicated with me through every step. Couldn't ask for better sales experience. Thank you Maryann! More

Fast, convenient and accommodating My car was delivered to me as promised. The whole transaction was very easy. Did all of the paperwork at my house. My second car from Mercedes-Benz My car was delivered to me as promised. The whole transaction was very easy. Did all of the paperwork at my house. My second car from Mercedes-Benz of Durham. More

Looking for a car, looking for salesperson, look for James Farina. He won't hand you a glass of wine, but the right answers yes. James Farina. He won't hand you a glass of wine, but the right answers yes. More

Top Notch Sales Experience We were shopping for a used GLC when we walked into the Mercedes-Benz of Durham Dealership. The sales rep we were supposed to meet with was busy with We were shopping for a used GLC when we walked into the Mercedes-Benz of Durham Dealership. The sales rep we were supposed to meet with was busy with another customer. He asked Maryann Wrenn to help us until he was able to join. Maryann was very welcoming and kind. She was very knowledgeable about the vehicles were interested in. It is a pet peeve of mine when I know more about the car than the sales rep and Maryann's knowledge far exceeded mine! We love the look of Mercedes and when the time is right we will be back to work with Maryann. More

Love being here. I worked with Maryann in sales. She is very was very professional and did everything she could to make my buying experience easy. very was very professional and did everything she could to make my buying experience easy. More

Thank you so much Maryann, for your outstanding customer service and going above and beyond; I greatly appreciate all your hard work! You are a 7 🌟 but I am limited at 5... service and going above and beyond; I greatly appreciate all your hard work! You are a 7 🌟 but I am limited at 5... More

excellent customer service from sales , finance and the service department . love the prepaid maintenance and the coverage for the fire and wheel for me it has certainly paid for itself. Kris is the best service department . love the prepaid maintenance and the coverage for the fire and wheel for me it has certainly paid for itself. Kris is the best in service. More

I purchased a new C300 from Mercedes-Benz of Durham in December, 2019. In mid-February, I came out to find standing water in the driver and rear passenger foot wells. After checking to be sure I had not l December, 2019. In mid-February, I came out to find standing water in the driver and rear passenger foot wells. After checking to be sure I had not left a window or the sunroof open during an overnight storm, I took the car to the dealer. Kris Kauserud, my service advisor quickly assessed the situation, got me into a loaner, and took the back to the shop. The next day he let me know that they had found the problem - the sunroof drain had not been connected properly at the factory! He and the team at the dealership took care of the problem, got the car dried out, and got it back to me quickly. I am very happy with the service and courtesy shown by Kris. Just VERY disappointed with Mercedes-Benz and their quality control. More

My visit to Mercedes Benz of Durham service Departnent was very satisfying. Customer Service went above and beyond to make sure my problem got resolved. My salesman , "TYLER" Notice that I was there he was very satisfying. Customer Service went above and beyond to make sure my problem got resolved. My salesman , "TYLER" Notice that I was there he also made sure I was being taking care of in a timely manner. I was very relaxed and confident that I would get out in a timely manner and they did just that. They got the job done and out I went. I just want to say Thank you for providing Great customer service and a wonderful experience. More

Consistent and professional customer service. Always a pleasure to visit MB Durham. They make me feel like their care of me and my car are a priority. pleasure to visit MB Durham. They make me feel like their care of me and my car are a priority. More