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Mercedes-Benz of Easton

Columbus, OH

4.9
701 Reviews

4300 Morse Crossing

Columbus, OH

43219

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Showing 701 reviews

June 15, 2025

Drew W at Easton is extremely helpful. However, I feel the service cost needs to be reviewed as it is not competitive and i will probably look elsewhere for service More

by Tec0304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Weinberg
Jun 16, 2025 -

Mercedes-Benz of Easton responded

Thank you for your positive feedback on working with Drew in our service department. We appreciate your concern about pricing, and would welcome further feedback on any specifics you'd like us to review. Please feel free to get in touch with me directly to discuss. Best Regards, Austin Germain General Manager austin@germainmotorco.com 614-383-4977

June 13, 2025

Spencer, has been extremely helpful and attentive to our issues. He always responds in a timely manner; continuously goes over and beyond and he is very professional. More

by empower2wealth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Stewart
Jun 13, 2025 -

Mercedes-Benz of Easton responded

Thanks for taking a moment to share positive and encouraging feedback with us about Spencer! Your loyalty to Mercedes-Benz of Easton is an honor, and we hope to continue being your #1 choice for years to come. Best Regards, Austin Germain General Manager

June 13, 2025

Service satisfaction ,my technician adviser he was honest and helpful . Also he explained everything needed got done More

by Gaston kajyibwami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Austin, Andrew Weinberg, Spencer Stewart
Jun 13, 2025 -

Mercedes-Benz of Easton responded

Thank you for sharing what made this a great service visit, Gaston! It is always our pleasure to ensure convenience and value when you place your trust in our team. We wish you the safest of travels until we see you next time. Best Regards, Austin Germain General Manager

June 13, 2025

Spencer Stewart superb service advisor. Efficient and a man of his word. Even though he had to deliver news that they had to keep my car for a couple of days he was professional yet empathe More

by Djosey1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gray, Ryan Austin, Spencer Stewart
Jun 13, 2025 -

Mercedes-Benz of Easton responded

Thanks for your positive feedback on the service and support provided to you by Spencer. He's the consummate advocate for our clients and we're pleased to know how satisfied you were with this experience. Best Regards, Austin Germain General Manager

June 10, 2025

My wife and I were in the market for a new or used vehicle. We decided to visit Mercedes Benz of Easton to see what they had. We met Brad Martinkovich on the lot who seemed like a great guy to work More

by Mjmwv1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad Martinkovich, Ryan Austin
Jun 11, 2025 -

Mercedes-Benz of Easton responded

Mike, we're thrilled you enjoyed a satisfying and smooth dealership experience with Brad. Thank you for taking a moment to share the highlights. We wish you and your wife all the best in your new GLS, from the entire team at Mercedes-Benz of Easton! Best Regards, Austin Germain General Manager

June 06, 2025

I just took delivery of my new-ish Mercedes yesterday and the entire experience from the first contact through delivery was stellar! Eric Gray was consistently responsive, proactive, professional, knowledgea More

by profzatz
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Gray, Ryan Austin
Jun 06, 2025 -

Mercedes-Benz of Easton responded

We appreciate your 5 stars for Eric. He is an exceptional person to work with, and we're glad his efforts made this a great experience. Congrats on your new ride, and best wishes for amazing travels this summer! Best Regards, Austin Germain General Manager

June 05, 2025

Spencer Stewart, my service advisor, was prepared and professional in all respects. All personnel were attentive and pleasant to work with. More

by JHF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Stewart
Jun 05, 2025 -

Mercedes-Benz of Easton responded

Nothing means more to us than your complete satisfaction, so we're happy Spencer handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment. Best Regards, Austin Germain General Manager

June 05, 2025

Andrew Weinburg is always very professional, courteous and works to get me in and out of the dealership in little time and keeps me abreast of what is going on and all charges and the service needs. I ca More

by lwoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy did an excellent job with the video explanation., Andrew Weinberg
Jun 06, 2025 -

Mercedes-Benz of Easton responded

We're happy you enjoyed an accommodating and thorough visit with Andrew. It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing M-B of Easton for the best service! Best Regards, Austin Germain General Manager

June 05, 2025

Great service all around starting with Bonnie at reception who made us feel so welcome every time we spoke. Hailee Blough, our sales person, was great. She kept us in the loop every step of the way. More

by m.jeremias
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hailee Blough
Jun 06, 2025 -

Mercedes-Benz of Easton responded

We appreciate your 5 stars for Bonnie and Hailee! Thank you for taking a moment to tell everyone what makes them stand out. Best wishes for happy travels this summer, from everyone at M-B of Easton. Best Regards, Austin Germain General Manager

June 02, 2025

Stewart Spencer was a very polite Service provider. When I got in the car, however, the stereo performed no function. It still doesn't . Sometimes the Mercedes name appears in the screen, but there i More

by moyerd83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Weinberg, Spencer Stewart
Jun 02, 2025 -

Mercedes-Benz of Easton responded

Thank you for your positive feedback on working with Spencer, and thank you for sharing your concerns about the issues you're still having with your vehicle. It would be my pleasure to make sure all your questions are addressed. Please contact me and we'll go over everything you'd like to know. Thanks again for your feedback. Best Regards, Austin Germain General Manager austin@germainmotorco.com 614-383-4977

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