Mercedes-Benz of Easton

WORST DEALERSHIP EVER. BEWARE. My husband and I had the worst experience with Mercedes Benz Easton & Land Rover Easton (same owners). We inquired on a white 2014 Mercedes CLA 45 A My husband and I had the worst experience with Mercedes Benz Easton & Land Rover Easton (same owners). We inquired on a white 2014 Mercedes CLA 45 AMG. We informed them we were already pre-approved through our lender, sent them a copy of the pre-approval, and that we are from out of state. We drove there on Saturday 2/08/20 3.5 hours away only to waste our time. Mercedes Benz Easton said the car actually belonged to Land Rover Easton and they were still working through the bug of getting our lender's funds via dealer track. (Why were we not told this before and why was it advertise on your website?) Before the dealership was due to closed for the evening, the finance manager, Adrian, begged to run my credit through one of their lender - that we could possibly get through with them since they were having technical difficulties with our pre-approve lender. Sure - no biggie, but oh no, they were closed yet he still ran my credit. Come Weds the following week and after waiting for the technical difficulties to resolve (and it didn't), I learned from my lender that Land Rover was not set up yet and them having switch inventory to/from dealerships caused the delayed. Not only that, Land Rover Easton finance manager was take off from my potential sale and now I was to work with Mercedes Bens Easton finance manager, Andrew, who pulled my credit 5x with 5 different banks when clearly on my application to Mercedes Benz Easton I had referenced my pre-approval # and noted not to run my credit with other banks. His lack of attention to detail and doing something without my consent was the last straw. I got on the phone with Andrew and Sales Manager, Michael and was livid. No explanation except he was trying to save me money?! I said to them I did not give you consent to run my credit! I already provided you with my approval letter so why would you do such a thing? Soon after dealing with Andrew and Michael, I advised my salesman, Cody with 419 area code (they have 2 Codys) that I am no longer interested. I let him know his team had F- up everything! Two days later I called to follow up if Andrew had called banks to pull back my applications as I did not want it on my credit report. I spoke to another Sales Manager, Terry, who apologized for all that occurred, offered to ship the car free to my state and work out a deal on the car, however, the damage was done. Terry also informed me they let go of Andrew. For the next two weeks I saw the car dropped 2K in price then transferred to another dealership. I hope these dealerships learn from their poor mistakes. - FOR THE RECORD - my husband wrote a review a month ago on Google and you denied having record of us there. I have Cody's cell/texts, Kim's emails (internet sales manager)and voicemails to my husband regarding our initial interest. More

A fantastic experience across the complete process. From helping find the vehicle meeting our specs to handing over the keys. No pressure or a feeling of being rushed anytime. From helping find the vehicle meeting our specs to handing over the keys. No pressure or a feeling of being rushed anytime. More

Team Get it Done! Eric and his managerial team is Team Get It Done! Excellent teamwork and sincere customer care. Eric's kindness, patience and understanding nature ens Eric and his managerial team is Team Get It Done! Excellent teamwork and sincere customer care. Eric's kindness, patience and understanding nature ensured a pleasant overall experience. Truly grateful for all your hard work and help. More

Went above and beyond to meet my expectations Amazing to work with. He follows through on his promises, and responds to my texts quickly even after 3 months after my purchase. He went above and be Amazing to work with. He follows through on his promises, and responds to my texts quickly even after 3 months after my purchase. He went above and beyond to help me with this out of state deal. More

Eric is fantastic in all aspects. He was thorough, patient and understand throughout the entire process. He is kind and courteous. Would send my friends and family to him in a heartbeat patient and understand throughout the entire process. He is kind and courteous. Would send my friends and family to him in a heartbeat More

Marcus M., Connor M., Chuck P., Cody S., Kim K., ... A-M-A-Z-I-N-G! Such a great experience from beginning to end. If you're looking to purchase, I strongly advise you to go see Marcus. You won't be d A-M-A-Z-I-N-G! Such a great experience from beginning to end. If you're looking to purchase, I strongly advise you to go see Marcus. You won't be disappointed! More

Marcus made my first Mercedes-Benz purchase an enjoyable & personable one. He went above and beyond helping me find the perfect fit for me. He has gained me as a customer for life. & personable one. He went above and beyond helping me find the perfect fit for me. He has gained me as a customer for life. More

2018 GLE 350 Dealing with the sales team at MB Easton was a fantastic experience. Everyone we met with did not pressure us for the sale, it was a great experience. Dealing with the sales team at MB Easton was a fantastic experience. Everyone we met with did not pressure us for the sale, it was a great experience. We will definitely visit/ buy from this dealership in the future. More

The staff at Germain was great! From the sales manager to the salesman himself. Even personnel that were not directly involved with the sale were very friendly and accommodating to us throughout the time we the salesman himself. Even personnel that were not directly involved with the sale were very friendly and accommodating to us throughout the time we were there. Mr. Aziz was very impressive with his knowledge of all the cars features and he was very professional in explaining them to us. Overall, this was a great car buying experience. Thanks again. More

Thank you for all your help in making my dream of getting a new Mercedes come true. Love your personality, also loved that you knew a lot about the car which made it easier for me to love it. Thanks again. Y a new Mercedes come true. Love your personality, also loved that you knew a lot about the car which made it easier for me to love it. Thanks again. You are awesome! More