Mercedes-Benz of Easton

ERIC IS ABSOLUTELY AMAZING!!!! Talking about Above & Beyond Service!!!!!!!!!! Eric is the true definition of Outstanding Service at Mercedes Benz Easton. He followed up with me o Talking about Above & Beyond Service!!!!!!!!!! Eric is the true definition of Outstanding Service at Mercedes Benz Easton. He followed up with me on numerous occasions to see how I’m doing with my new car. He kept me informed with what new and Hot with Mercedes ??! I love the Mercedes me App and all the perks that come with it. In my 2019 c 300 I was having a problem with finding cruise control. Eric made a personalized video for me giving me all the details on how to operate my new steering wheel functions! I will never buy a car from anywhere else I will always come to Eric for any Purchase! I love the team at Germain Mercedes!!!! Chuck, Mike and Eric are all awesome!!! I most say that Eric put the icing on the cake as far as Superb service! The team at Germain feels like Family. I trust them and they are all just Good peps! More

Great customer service! Eric and the entire team at Mercedes Benz of Easton are wonderful to work with, and provide stellar customer service. They were always very friendly, Eric and the entire team at Mercedes Benz of Easton are wonderful to work with, and provide stellar customer service. They were always very friendly, knowledgeable, and welcoming when we stopped in to look at vehicles, and during the buying process. More

Excellent Customer Service Eric has the following characteristics: Patient Very Detailed Explained all of my Options Provided me with a quote after first visit Followed up Eric has the following characteristics: Patient Very Detailed Explained all of my Options Provided me with a quote after first visit Followed up when I asked and was not pushy When I came to get pick-up my car, I felt like the red carpet was rolled out for me. Eric provided me with the best customer service that I have received from a car dealership. More

Metris Madness My company has two Metris vans. These vehicles are a nightmare when it comes to maintenance. When purchased we were never told that alignments had t My company has two Metris vans. These vehicles are a nightmare when it comes to maintenance. When purchased we were never told that alignments had to be done on all four wheels, that it took a special alignment rack that only they have. The factory tires lasted about 25 to 30k miles and had to be replaced. When we questioned why they explained the alignment process to us. At the time they did not have the equipment to take care of it. We are always having to check alignment/have things adjusted. Just got one of them back after 40 days in the shop. Oil pump actuator went out at 66,000 miles. Not under warranty according to the dealer. That cost $2,300.00 and of course 40 days without the vehicle and an alignment. Not a happy at all with these vehicles and will be putting them on the market and getting something that is more reliable, with a better warranty and less costly oil changes. More

Outstanding customer services The dealership had decent service however Eric Gray perform at a level I’ve never dealt with!!! It was outstanding customer service through the ENTIRE The dealership had decent service however Eric Gray perform at a level I’ve never dealt with!!! It was outstanding customer service through the ENTIRE process and follow up as well. He’s kindness, attention to detail, and honesty is what attracted me too his service as he was recommended to be from another customer. I will follow Eric for as long as he sells cars that’s a promise I’ll keep!!! More

Outstanding Customer Service!! I’ve bought and sold several cars and have met several car sales representatives and Eric Gray by far is the BEST I’ve came across. Eric was very prof I’ve bought and sold several cars and have met several car sales representatives and Eric Gray by far is the BEST I’ve came across. Eric was very professional and courteous and was able to get me in another Mercedes-Benz with no problem. I highly recommend Eric Gray to anyone looking for a new car!! More

Used MB, from 120 miles away Over the last couple weeks I have been looking for a luxury sedan with lower miles and less than 10 years old. I inquired at Germain MB in the Columbu Over the last couple weeks I have been looking for a luxury sedan with lower miles and less than 10 years old. I inquired at Germain MB in the Columbus area and was greeted cordially and quickly. Over the next couple days I interacted with several folks, but mainly with Eric Gray. He shared pictures and specifics about the vehicle I was interested in through, texts, emails and phone conversations. I provided my information as needed to structure the deal with certain parameters on monthly payments and down payment. Eric enlisted his manager (Conner) to adjust the deal to meet my parameters and we were then able to strike a deal that worked for myself and Germain. When I showed up all I needed to do was sign some paperwork and physically check the vehicle out. The reveal was very cool and the vehicle was in better shape than I had imagined from the photos. Eric and the Germain team made buying a vehicle through the internet easy and stress less. Thanks again to Eric and the Germain team!!! More

More than I expected, thank you! I really appreciated the thoughtfulness of the salesperson ( Eric Gray) calling me to make sure I made it back to Akron, Ohio. I leased an electric I really appreciated the thoughtfulness of the salesperson ( Eric Gray) calling me to make sure I made it back to Akron, Ohio. I leased an electric car and he was SO helpful to assist locating charging stations. More

Purchased from out of state I recently purchased a vehicle from Eric from out of state. He was great to work with and made sure I felt comfortable with the entire transaction eve I recently purchased a vehicle from Eric from out of state. He was great to work with and made sure I felt comfortable with the entire transaction every step of the way. More

Long distance purchase made easy As an out of town shopper, Eric made the process very easy. He answered all my questions, gave the car a detailed look for me, and coordinated my purc As an out of town shopper, Eric made the process very easy. He answered all my questions, gave the car a detailed look for me, and coordinated my purchase over the phone. I just had to show up to the dealership and 20 minutes later I was driving home. More