Mercedes-Benz of Easton

Excellent experience with Nate Nate updated the information and status of my car during all the production process. And he always be patient to answer my question and be helpful whe Nate updated the information and status of my car during all the production process. And he always be patient to answer my question and be helpful when I need help! More

Pleasant experience We recently purchased our first Mercedes. We found the listing on the internet and made an inquiry. Justin answered immediately and followed up with We recently purchased our first Mercedes. We found the listing on the internet and made an inquiry. Justin answered immediately and followed up with all of the information on the car and Eric made a video of the car so we could decide whether we wanted to make the 90 mile drive to the dealership. We made the drive and were greeted immediately and treated very well. Every staff member we came in contact with was friendly and helpful. (I apologize for not remembering all of their names ) It was one of the best experiences we have ever had purchasing a vehicle. More

Outstanding Every person I have had contact with were excellent to work with. We have had Mercedes for well over 20 years and have always be treated great. Chri Every person I have had contact with were excellent to work with. We have had Mercedes for well over 20 years and have always be treated great. Chris Anders our sales rep has always done an outstanding job. He is professional, answers all of our questions, and has great follow up skills. Raquel Hinkle is the BEST service person I have ever had. She is responsive to the customer, always gets things done in a timely manner and has great follow up skills. Thanks to everyone at Germain Mercedes for such a positive customer experience. Tom. and Amy Martinelli More

Honest & Very Helpful Salesman Eric was an honest and helpful salesman, getting me exactly what I needed! He paid extra attention to my special requests of delivery as well as getti Eric was an honest and helpful salesman, getting me exactly what I needed! He paid extra attention to my special requests of delivery as well as getting the price to a place that was comfortable for me. I'm very happy with my car! Even though there is another dealership within an hour of me, I'll travel to THIS one a few hours away. I look forward to dealing with THIS Mercedes dealership in the future! More

Bought a new 2018 GLC We met with Steve Bennett our sale representative and he immediately put us in the GLC 300 for a test drive after we described what we wanted. It was We met with Steve Bennett our sale representative and he immediately put us in the GLC 300 for a test drive after we described what we wanted. It was easy from there. He located a car with what we wanted and delivered within a week. More

Great Service Nate worked with me until the end. He made sure I received the car I wanted. The delivery service and the whole process was very convenient for me. Nate worked with me until the end. He made sure I received the car I wanted. The delivery service and the whole process was very convenient for me. More

We traded in our 2006 ML350 and purchased a 2018 GLC300. Our sales representative was Nate Glenn, nglenn@germainmotorco.com. He did an outstanding job in answering our questions, and in demonstrating the ma Our sales representative was Nate Glenn, nglenn@germainmotorco.com. He did an outstanding job in answering our questions, and in demonstrating the many new features of the new GLC. My wife, Colleen, will be the principal driver of the new SUV. Nate very patiently explained all of the new technological functions of the car, together with reminding her of the excellent safety features. Finally, Nate was diligent is locating our new car with all of the features we wanted, in an out-of-state dealership. Additional thanks to Ryan Austin for his expert handling our financial arrangements. Ron & Colleen Dixon More

It was an awesome experience! This was my first experience of leasing a Mercedes-Benz vehicle. Eric was able to accommodate my vehicle pick-up time right before he ended his work d This was my first experience of leasing a Mercedes-Benz vehicle. Eric was able to accommodate my vehicle pick-up time right before he ended his work day without any problems at all. Through out the whole leasing process, he was very patient and helpful to me with any questions or concerns that I had. To sum it all up, it was a very good experience and I would recommend him to anyone else. More

Service Advisor has no respect for certain customers On September 17, 2017 I brought my 2010 C300 into your dealership for required maintenance and to replace a burned out driver side daytime running lig On September 17, 2017 I brought my 2010 C300 into your dealership for required maintenance and to replace a burned out driver side daytime running light. After the light was changed I noticed that the driver side light was not at the same level as the passenger side light. I returned to the service area several times over a 6 month period to have the issue checked and each time I was told that it was installed correctly. Each time I left dissatisfied and frustrated because Mercedes-Benz of Easton failed to resolve my issue. The advisor repeatedly stated that there was nothing wrong, that my car was the German edition, therefore it was designed that way to prevent the light from shining brightly in the face of the oncoming motorists, (but it's a daytime driving light...REALLY). My argument was that it was not that way when I purchased the vehicle nor was it that way when I brought the car here to have it replaced. My last non-productive conversation with the Service Advisor occurred the first week of May 2018. I stopped in to schedule service because the red check engine light appeared on the dashboard. In addition to following up with that issue, I scheduled the “Service B” maintenance package. Once again I requested to have the driver side light inspected. It was clear that the advisor had exhausted his patience level with my complaint concerning the head light since we had the same conversation several other times. He knew what I was going to ask and he seemed irritated as we approached my car. He started in with his same explanation about the angular position of the light being a benefit for oncoming drivers, using hand jesters and everything. We exchanged a few words back and forth and he went on to say that the driver side light should be lower than the passenger side light, but he would have the tech take a look at it anyway. On May 7, 2018, my wife dropped the car off around 1:00 p.m. for its scheduled maintenance and repairs. The next morning on the 8th, I received the report that the ESP Control unit needed to be replaced. My wife was told by the service advisor that the part possibly was in stock and that he, would verify whether or not it was. The report also said that the light had been adjusted. That was Tuesday. We did not hear from the service department again until Friday the 11th. We never got a status update call from anyone. That is not too much to ask, especially considering you had the car for over a week and we did not have the benefit of a loaner vehicle on this visit. My wife talked to the service advisor again on Friday morning. That was after several unsuccessful attempts to reach our Service Advisor. She said that he told her that the module still needed to be programmed into the car. Once it was determined that the repair would not be complete by close of business on Friday, again a status update call would have been common courtesy. We assumed when we didn’t hear anything else on Friday evening that the work would roll over into Monday which was not an issue. On Saturday May 12th at 12:01p.m., I received a text message stating that the car was ready and that someone would be there until 2:00p.m. I thought that was sort of a poor choice in terms of customer communication …but whatever. I was not even aware that Mercedes-Benz of Easton performed service on weekends, so needless to say we were not prepared to leave the event we were attending to pick up the car, but we did so anyway.   When we arrived, the building appeared to be closed. The service advisor was standing there when we arrived and paid the receptionist, but did not address either one of us at all. The guy who retrieved our car brought it out, left the door open and just walked away without looking at us or saying anything to us. It was absolutely the rudest display of customer service I have ever witnessed or received at this dealership. When I saw my car coming thru the garage, the first thing I noticed was that my light had not been repaired, even though the invoice clearly stated “adjusted head light” for the second time. Here is where my already bad attitude about this whole situation got even worse, I made several calls to other Mercedes dealerships around Ohio.  I called Cleveland, Mansfield and Cincinnati and asked them all the same question, “Are the daytime driving lights supposed to be at the same level?”  Each dealership said the exact same thing - yes!   On May 14th I took my car to Crown Mercedes of Dublin. I pulled into the service bay where I was met by a gentleman named Shen Saguisi. I explained the situation to him as he looked at the headlights. I opened the hood, he removed the light and proceeded to show me that the reason the light was pointing down...it was not snapped in correctly. He proceeded to explain and show me how it was to be installed and after that it was level with the passenger side light. I was stunned.  For the last several months I had been trying to have this issue resolved at Easton, only to go to another dealership and have it fixed in less than 5 minutes.  I purchased my car at Easton, all of my service has been done at Easton, but after going thru this ordeal, my trust in your service advisors is gone.  All I wanted was to have my vehicle repaired back to its original form from the day it was purchased. It is one thing to not want to repair something due to it being something the service department can't handle, but to be rude and condescending and just flat out lie about an issue as simple as this was is unacceptable. It seems that some of your advisors will say or do anything to make some customers just go away. Mission accomplished. More

Thanks, Justin! You're Awesome! Justin was an absolute pleasure to work with, made me feel very comfortable, at ease, and went out of his way to give the best experience possible. Justin was an absolute pleasure to work with, made me feel very comfortable, at ease, and went out of his way to give the best experience possible. More