Mercedes-Benz of Easton

Perfect Arrived, adapted to my circumstances, serviced perfectly. Enabled myself to use a loan car whilst my car was in the shop. Kept me informed throughout Arrived, adapted to my circumstances, serviced perfectly. Enabled myself to use a loan car whilst my car was in the shop. Kept me informed throughout More

2016 GL550 recall notice Professional, timely and informative from the time I scheduled over the phone until I got the text the day the vehicle was completed for service. Ra Professional, timely and informative from the time I scheduled over the phone until I got the text the day the vehicle was completed for service. Raquel was GREAT!! More

Service I initially had a problem with not being notified about the progress of my service. The staff was very receptive to my initial complaint and vowed to I initially had a problem with not being notified about the progress of my service. The staff was very receptive to my initial complaint and vowed to do better in the future. The staff was quick to make corrections to the problems I had. You can not go wrong with a dealership that wants to make their customers happy and will admit when there is a problem and make the proper corrections to prevent it from happening in the future. More

Positive I have always been satisfied with the service I receive at Germain. I would recommend them to anyone who needs routine service, or has a problem with I have always been satisfied with the service I receive at Germain. I would recommend them to anyone who needs routine service, or has a problem with their car. More

Truly Professional first Class service. Truly professional first class service from start to finish.. I felt welcomed and still do. my sales guy Eric G. and his team was warm n inviting know Truly professional first class service from start to finish.. I felt welcomed and still do. my sales guy Eric G. and his team was warm n inviting knowledgeable.. True Class all around.. More

Excellent customer service from all !! From the minute I drove in with my vehicle (SUV with MB TEK (love the leather alternative ) the attendants were right there with a smile..Then the Ser From the minute I drove in with my vehicle (SUV with MB TEK (love the leather alternative ) the attendants were right there with a smile..Then the Service manager, Misty, came out and took the time to listen to what I thought was the problem. Her follow up was excellent... just excellent. Couldn't have been more pleased. More

Discovering a warranty A pothole damaged a tire. Went to the dealership was scheduled immediately. When came to pay, to my surprise discovered my tire had a warranty and a n A pothole damaged a tire. Went to the dealership was scheduled immediately. When came to pay, to my surprise discovered my tire had a warranty and a new one was provided for free. The only concern is that the dealership should have informed me that we get this warranty. More

Very Satisfied Raquel pushed on an issue that I was having with my SUV that resulted in the service department finding the problem. Without her diligence, I would s Raquel pushed on an issue that I was having with my SUV that resulted in the service department finding the problem. Without her diligence, I would still be experiencing the same problem that I have had for a couple of years. Thank you Raquel! More

Effortless! Raquel always manages to make my experience amazingly easy! She goes above and beyond to ensure I’m taken care of in a timely manner! Raquel always manages to make my experience amazingly easy! She goes above and beyond to ensure I’m taken care of in a timely manner! More

Over and above My initial service visit was a little below my expectation. I returned the vehicle and during the make up visit my service advisor ensured that they w My initial service visit was a little below my expectation. I returned the vehicle and during the make up visit my service advisor ensured that they went above and beyond my expectations to provide exceptional service and care of my vehicle… Well done! More