Mercedes-Benz of Easton

Always a Great Experience Raquel Hinkle have been my Service Agent for some years and I have had nothing but an exceptional experience dealing with this young lady, my experie Raquel Hinkle have been my Service Agent for some years and I have had nothing but an exceptional experience dealing with this young lady, my experience with the dealership as a whole has on the most part been excellent. More

Purchase all four tires The service was as high quality as Mercedes-Benz represents. I had a loaner car for the extra time it took to get the tires. The service was as high quality as Mercedes-Benz represents. I had a loaner car for the extra time it took to get the tires. More

Service Bad But Sales Manager Came Through First, there was confusion between Parts and Service about whether or not they had a tire to fix my flat. They did not. Also, they apparently do n First, there was confusion between Parts and Service about whether or not they had a tire to fix my flat. They did not. Also, they apparently do not keep loaner cars for people who have flat tires. With no spare in my car, the service department expected me to be stranded for 3 days without a car. This is my only car. I cannot be without it for 3 days. Luckily for me, Justin, from Sales, took care of me. More

Always treated with the upmost professionalism and friendlin I've leased and purchased several vehicles from the Germain family and I prefer to continue to do so. They go above and beyond when selling and servic I've leased and purchased several vehicles from the Germain family and I prefer to continue to do so. They go above and beyond when selling and servicing. More

Very supportive service department Mercedes Benz parts and service! Qualified workmanship with fair pricing. MB stands fully for their product. My service team has excellent customer a Mercedes Benz parts and service! Qualified workmanship with fair pricing. MB stands fully for their product. My service team has excellent customer and technical aupport. More

Great! Great service, reliable and thorough. Very accommodating. I forgot to book service 2 weeks in advance to receive a dealership loaned car. Raquel H Great service, reliable and thorough. Very accommodating. I forgot to book service 2 weeks in advance to receive a dealership loaned car. Raquel Hinkle kindly got a loaner car for me anyway. Truly appreciated her help. More

Living up to your commitments is part of business ethics They sold a faulty car, lucky I found faults soon ,they accepted to swap wheels with 18" to 19" but charged for swapping wheels and cost of 19"wheels They sold a faulty car, lucky I found faults soon ,they accepted to swap wheels with 18" to 19" but charged for swapping wheels and cost of 19"wheels which I don't get with car. added to that car is different from Built sheet attached and priced.when I pointed out faults and asked to trouble shoot they Agreed to swap a low cost car at same deal. Gave a new car and asked to come next working day to sign docs again. I left original car at dealership and waited for complete working day for troubleshoot results before going back to sign new car. They cannot troubleshot a car worth 69K and ready to replace with other. When went back to sign Docs new price came up(3% rise in cost out of clouds ) asked to accept deal with 3000 higher than my deal for same car which is less in cost when i bought my car. OR asked to drive home the same faulty car without even troubleshooting it.Manager says he can drive it and feel safe so wants me to do same without even a basic troubleshoot, such a xxxx dealer.. Customer pay for your living, don't play with their life's. I can earn money in a day, but you can never win my trust in life. Two Irresponsible sales managers, hate to mention names. More

Poor service very poor customer service. They were unable to give me delivery date and time for the issue I reported. When asked I got a response that it could be very poor customer service. They were unable to give me delivery date and time for the issue I reported. When asked I got a response that it could be tomorrow or day after. As a customer I would like to know when to expect my car back and when I am told that I will receive a call to get an update, I expect a call. There is no importance to customer satisfaction because they did not even bother to make arrangements for my commute when my car was kept for over night. What's worse is that I booked my appointment online and they can't find my name on the list for service that day More

Efficient and friendly The service representative met me as soon as I pulled in and the loaner car was brought up right away. There was no waiting period. Very efficient. The service representative met me as soon as I pulled in and the loaner car was brought up right away. There was no waiting period. Very efficient. More

Grumpy team Never saw Eddie during drop off or pick up. Also tried calling him. Missy helped me instead and seemed very annoyed. Receptionists were also not fr Never saw Eddie during drop off or pick up. Also tried calling him. Missy helped me instead and seemed very annoyed. Receptionists were also not friendly. Best part of my service was the shuttle guys. More