Mercedes-Benz of Easton

Recent service Raquel is awesome! While I do appreciate that they wash my car, they do a poor car wash job (this should not reflect on Raquel). Raquel is awesome! While I do appreciate that they wash my car, they do a poor car wash job (this should not reflect on Raquel). More

Adjisfments to embrace a cess Attempted to dtermine the problem with mbrace account for remote start The service deparrment reviewed annd contacted both mbrace and home office in Attempted to dtermine the problem with mbrace account for remote start The service deparrment reviewed annd contacted both mbrace and home office in Germany. Had to resart mbrace account. More

Double thumbs up!!! Loved everything about Germain Mercedes of Easton dealership. The sales staff were friendly and offered help and consulting as needed. Steve was helpf Loved everything about Germain Mercedes of Easton dealership. The sales staff were friendly and offered help and consulting as needed. Steve was helpful with helping me pick the model. Brain was very helpful in the sale getting completed. Ryan helped with financing options. More

Car Lost in Never-Never Land It was a standard 50,000 mile appointment that took two days. They never called to say it was ready. The rep ignored my calls. It was a standard 50,000 mile appointment that took two days. They never called to say it was ready. The rep ignored my calls. More

Service beyond expectation! On my way to work, I hear a noise under the car. I took it to the dealership, totally unscheduled. They checked it immediately, gave a ride to my offi On my way to work, I hear a noise under the car. I took it to the dealership, totally unscheduled. They checked it immediately, gave a ride to my office. Three hours later, my assistant hands me my keys, to my big surprise. Germain, fixed the problem (it was minor) reached to my assistant, drove the car to my office. Now, this is exceptional service! More

Used car owners of Mercedes are not appreciated My experience with the Easton Mercedes service was a big surprise. I truly appreciate the dealership location and that is about it. The Service person My experience with the Easton Mercedes service was a big surprise. I truly appreciate the dealership location and that is about it. The Service person I dealt truly lacked personal skills to deal with conflict resolution and his demeanor over the phone and in person makes him untrustworthy...This all started with a conversation with Ed the service manager alleged I was trying to attempt insurance fraud...Ed claimed that some of the damages to my vehicle were not the result of the auto. Upon examination by my insurance company the adjustor agreed with me and He and I set the process forward to have my vehicle mechanical damages repaired at Easton and the body work to be done at True Proformance in Plain City. I conversed with Ed on several occasions about the process and potential completion date via phone. I even checked your parts department reference price and availability of part for the repairs..I even stated the the bumper repair does not have to be done at there location. In addition I specifically ask to see all the old parts from the repairs The 22 March 2018 I was contacted by Ed Of Mercedes Benz Easton and he advised my vehicle was already for pickup I asked if he could clean the vehicle and he stated they washed the outside. I advised I would be in Friday the 23 March. Upon arrival at the Dealership I made contact with the cashier about my vehicle Ed came over. I asked if they did a front wheel alignment he hit his hand across the paper work and said yes I disagree and said show me where you are referring to. I explained to the cashier I was making two payments one by credit card for my auto deductible and the second by check. She the dealership does not accept checks I place the total balance on my credit card... I asked Ed to explain the paper work about the wheel alignment and where are the parts from the repairs he repeated it was done and advised that I would need to goto the repair location to see the parts. At this point I am not happy to sume this up So I say to Ed...You first try to accuse me of insurance fraud then your demeanor and the way you are dealing with me is unacceptable he responded with a murmur and said a dismissive remarks your car out there for you...I told Ed I am gonna file an complaints and he replied with another murmur Two gentle were in the lobby area I ask to speak with a manager they both ask what type and Andy I identified himself as the service manager. I recanted the accusations that Ed accused me of attempting insurance fraud and his demeanor when I questioned about the wheel alignment Andy said he would go get the parts so I can see them when he returned with the parts I showed Andy a price conflict how I was over charged for a air suspension compressor. He went over the bill and agree based on the paper Ed prepared I was over charged and the wheel alignment was not completed Eventually Andy efunded all the monies I paid and told my let get things right let me get your car right and I will call you back when your vehicle is ready. We shock hands I left and upon my return to pick up my car the two new rims that were part of my insurance were not on the vehicle Andy took care and got the rims on the vehicle and addittionly he replaced a broken part on my vehicle Andy and I settled the total I owed and I left On the 27 March I spoke with Andy and ask him to give some of my money back he explained he is sorry for all the inconveniences and he would not do anything future So I told Andy that Ed truly needs to the impact from his employer based on his lack of customer service and conflict resolution skills and and said yes it will in his pay To summarize please realize if I did not bring up these issues no one would have addressed Ed about his poor behavior it is obvious to me that he does not care it is only about Ex's bottom line Thanks for taking the time to address this More

Great experience! Scheduling was easy! Great support and great communication from Nick. He truly made the visit easy and help me out on a crazy busy Saturday. Service t Scheduling was easy! Great support and great communication from Nick. He truly made the visit easy and help me out on a crazy busy Saturday. Service team was exceptional! Thank you!! More

Service visit Nick did a great job and even saved me some money! When I picked up my car, the interior had not been cleaned, so I sent Nick a note and he got me in Nick did a great job and even saved me some money! When I picked up my car, the interior had not been cleaned, so I sent Nick a note and he got me in the next day for cleaning. More

Outstanding Customer Service They go above and beyond to take care of the customer. Getting a loaner is always worry free. Raquel Hinkle , my favorite service advisor, is always They go above and beyond to take care of the customer. Getting a loaner is always worry free. Raquel Hinkle , my favorite service advisor, is always helpful and professional. Last week, A hole caused me to get a flat tire. I called Roadside Assistane and withi 30 minutes my spare was put on and I was on my way. Mercedes Service is superb and this is one of the reasons I am and always will be a loyal customer!!!! More

Nice touch They are very friendly. They offer a nice and personal touch. They also try to be flexible with loner car scheduling. It was an overall great experie They are very friendly. They offer a nice and personal touch. They also try to be flexible with loner car scheduling. It was an overall great experience. More