Mercedes-Benz of Easton

Why Make It So Difficult? Not sure my experience is typical, but it's what happened to me. I stopped at the dealership to discuss some issues I was having with my tires - blow Not sure my experience is typical, but it's what happened to me. I stopped at the dealership to discuss some issues I was having with my tires - blown sidewalls on two tires - and they were under a partial warranty. Even with the warranty coverage, the cost was higher than others, and I was told the dealer does not offer a road hazard warranty. With Columbus and potholes, that's really a no-brainer for me to take it elsewhere. I asked the gentleman to look at my passenger side Daytime Running Light (it hadn't worked for a few days and I assumed it just needed a bulb). He explained that it wasn't working because the plastic cover was broken and water had gotten into the light assembly. I was in a hurry, so I left. Called that gentleman back, no return phone call after 2 days (and still counting two weeks later), so I called the usual gentleman I work with regarding service. After 2 days of no return phone call (still going by the way), I was in the area so I stopped in to make an appointment. No one helped me except the gal at the desk where you pay. She attempted multiple times for me to book an appointment for someone to look at the issue, and then have me book a second appointment for them to fix it. Huh? I already knew what was wrong, and I just wanted to book an appointment to get it fixed. After multiple attempts, she looked at me and said "you don't understand, our process is that you book an appointment and then we'll schedule the service". I explained to her that my time was just as valuable as the dealership's and to respect the fact that a person from her dealership had already told me what needed to be fixed and I just wanted to book that appointment. After some back and forth, she called one of the advisors, he ran out and looked and stated the same exact thing as the first guy. I said "how much", he said "$250", I said book it and let's move on. Came in, they fixed it, it was almost $400, and that was after he discounted. I questioned, he said "oh, well what I quoted you didn't include installation, and you needed a new cover and the surrounding piece". Wait, I asked what needed fixed, was told, was quoted. But you didn't include labor or additional parts? Why get a quote? They fixed it, I paid, I moved on. I cannot tell if the attitude is that "it's a Mercedes, therefore you'll pay whatever", or if it's truly just assumed when I bring it in and ask for a quote for you to install something that I'll know to add labor. The other piece, the more frustrating piece: why make it SO difficult to do business with? I call two people to bring my car in to get fixed, to produce revenue for the dealership, and I get no return phone call. I stop in and I'm told that I need to make an appointment to get an appointment to get something fixed. See the problem here? Are your folks so overworked that they cannot keep up? If your process is so convoluted that it's difficult to do business with you, how many will keep trying so hard to do business with you? The whole thing was baffling to me, and I think I'll just chalk it up to a learning experience. This time. More

Taken my car to fix Break noise. I have taken the car for fixing the Break noise and unfortunately they are waiting for Factory replacements and the parts have not issued to dealers y I have taken the car for fixing the Break noise and unfortunately they are waiting for Factory replacements and the parts have not issued to dealers yet. so they fixed temporarily. I have been using the Dealer's car wash since day 1 and noticed visible scrateches on the body. I spent extra bucks for the point while ordering my car (Obsidian Black). seeing the scratches makes me absolute disappointment. and the prevailing issues on the car are With the usage of Advanced parking assistant package it keeps pops up for parking pilot during angle or perpendicular parking lanes but when i hit ok to do so, the precision is absolutely wrong and even if no lanes/ or spaces it tries to go and hit the curbs.., very very bad experience ever. this happens during day and or night as well. More

Brake light not working Was there less than 5 minutes while Ed Powell replaced my left brake light. He came right out and had a bulb with him and got me on my way. Was there less than 5 minutes while Ed Powell replaced my left brake light. He came right out and had a bulb with him and got me on my way. More

Heads up accommodations well done Although prior planning is ideal for operations these folks were able to get me a ride while I was supposed to wait. The young men taxied me to the lo Although prior planning is ideal for operations these folks were able to get me a ride while I was supposed to wait. The young men taxied me to the local Y and back were jewels. My leason was always in touch for repairs...awesome More

Raquel gets it done right. Excellent job by the team from the guys that great you to the warmed up car when you leave. Raquel really makes it seam easy Excellent job by the team from the guys that great you to the warmed up car when you leave. Raquel really makes it seam easy More

Service Satisfied not sure what else to say here. Chris the sales guy stepped in and was extremely helpful. I just think the service people could be a littl Satisfied not sure what else to say here. Chris the sales guy stepped in and was extremely helpful. I just think the service people could be a little more understanding. More

RV Sprinter annual checkup I brought my Winnebago RV w/Mercedes Sprinter in for a service checkup after being stored over the winter. Eddie handled the service and based on the I brought my Winnebago RV w/Mercedes Sprinter in for a service checkup after being stored over the winter. Eddie handled the service and based on the service document and his comments all went well. I've already put 2,500 miles on the Sprinter since the service and everything has been great. No issues, no problems. Thanks Eddie for making my travels stress free with no mechanical concerns. More

Frustrating Difficult communication back and forth. Pricing on written estimate was different than what I was charged. Also I was charged and paid for a light bul Difficult communication back and forth. Pricing on written estimate was different than what I was charged. Also I was charged and paid for a light bulb but the bulb was not replaced. Did not receive courtesy wash either. More

Thank You Service Dept is amazing. Ed Powell did a wonderful job getting my car fixed. i'm very happy with the service and plan to come back the next time ther Service Dept is amazing. Ed Powell did a wonderful job getting my car fixed. i'm very happy with the service and plan to come back the next time there's an issue. More

C300 2017 On or about February 25, 2018 the negotiation to lease a 2017 C300 from Mercedes-Benz of Easton with the sales team resulting in and a price along wit On or about February 25, 2018 the negotiation to lease a 2017 C300 from Mercedes-Benz of Easton with the sales team resulting in and a price along with down payment was agreed upon. Part of this price was to include the standard practice of tax, title, and tag with the caveat being a Florida registration and new license plate as this is a lease and a title/tag transfer is not allowed. The sales team and I discussed this in great detail to ensure there was zero miscommunication. The lease would be in my wife's name and the new license plate would be delivered to the dealership. After the new license plate had arrived the dealership would reach out to me so I could swing by and have it installed on the vehicle. It turns out that the finance team pulled a fast one and did not perform the agreed upon tax, title, tag, but a fast switch. All the finance team did was place a temporary tag on my vehicle and expect my wife and I to deal with the Florida Department of Motor Vehicles (DMV) to register the car and purchase another license plate ensuing the impact fees all out of state registered vehicles are subject to in Florida. This is not only unfair to my wife, a public math teacher with limited time, and to me, living in Ohio on a long term contract as a Florida resident, to deal with out of our time when the agreement was for the dealership to perform standard practice of providing agreed upon tax, title, and tag. If there was a lack of communication between the sales team and the finance team, that is an internal issue that the dealership should and must take ownership over, not punish their paying customers. A reasonable outcome would be for the reasonable expectation to be met. That is for the dealership to do their job and hold up their end of the agreement between the sales team and myself. That is for the dealership to deal with the Florida DMV, register the car in Florida as asked, and provide the Florida license plate to be installed on the vehicle. More