Mercedes-Benz of Easton

Truly positive experience From Eric's warm greeting on a cold day to completing paperwork with Ryan Austin our experience of purchasing our GLK 350 was truly positive. I look From Eric's warm greeting on a cold day to completing paperwork with Ryan Austin our experience of purchasing our GLK 350 was truly positive. I look forward to the future relationship with Mercedes-Benz of Easton. More

Abismal customer service and dishonesty. Buyer beware! As every previous attempt to have my concerns addressed have come to naught, I’m addressing them here so perhaps potential buyers will know what they As every previous attempt to have my concerns addressed have come to naught, I’m addressing them here so perhaps potential buyers will know what they may experience at this location. To say I am disappointed in the service I’ve received while doing business with this dealership is quite an understatement. I have attempted to address these issues beginning with the pre-owned sales manager two days after I purchased my vehicle to as recently as a month ago with the Service Director. I purchased my car from Frank Selerno, who I must say has been the only highlight at Germain MB. I called to make sure the car was indeed available before coming to the dealership. I was told it was. Once I arrived, 30 minutes after calling, I was told the car had been taken to service as there was an issue with one of the wheels/tires. While Frank and I were working together, he did take me down to look at the car but I was unable to test drive it as it was being worked on. By the time paperwork was complete, the car had been brought up, ready to go. I was told the car was in excellent condition and had been checked for any issues and any issues had been resolved. I drove the car home, parked it and then my husband took it for a short drive. He noticed a thumping sound coming from the tires. I immediately called GMB (2hrs after purchase), told them about the noise and made an appt for Monday as service was closed for the weekend. Monday- A service tech took the car for a drive and said that he indeed heard the noise. After having the car inspected, he determined that the car needed 4 new tires! At the total cost of $1,200! I purchased the car on a Friday and find out two days later it needs 4 new tires?! Why I was not told this prior to purchase was baffling to me. Hence, my husband and I asked to speak with the pre-owned sales manager. Raquel and Frank were also present during the meeting in the managers office. What happened next was and still is the most unpleasant experience I’ve EVER had at any car dealership. I explained that I’d just purchased the car two days ago and there was an issue with the tires which I wasn’t told about. I explained that this was definitely something that should have either been disclosed or rectified before I drove the car off the lot. The sales manager then said, “Well I would have had to raise the price of the car if new tires were put on.” I responded by saying that I at least should have been told about the issue and not that the car was fine only to find out there were known issues before I left with the car. His response? “What do you want me to do? I can’t give you new tires. There’s nothing I can do for you!” My husband and I sat in utter surprise and to be honest, shock, that we were being treated this way. To not take any accountability for an issue your service techs knew about and then put the onus on the customer is absolutely abysmal customer service. Doesn’t the ‘A’ in the Germain creed stand for ‘Accountability?’ Very disappointed. I said nothing more and left. Not knowing what to think except that perhaps when the issue was looked into, the sales manager would see that a mistake was made and steps would be taken to rectify the situation, that my business was important...as GMB ‘says’ its customers are. Needless to say, nothing was ever addressed on this by anyone at the dealership. Again, very disappointed. There have been several other issues related to being harassed over a simple car wash (minor in the grand scheme of things but nonetheless, shouldn’t have happened), to the latest incident in October, which I attempted to address with the Service Director but was completely dismissed, cut off when trying to speak & even raising his voice at me. Completely unacceptable. I brought my car in to have a tire replaced as I purchased a wheel and tire warranty with the car. After a number of hours, I received a call from Raquel that the tread was too low to replace the tire. While I understand this, why was I told over the phone by the receptionist when I called that yes the tire could be replaced and it was in stock, bring the car in. At this point it’s 4pm. I called at 9:01am, (waited for the tow truck until 12:30pm, no fault of GMB) now my entire day has been wasted. I asked Raquel why I wasn’t given this information over the phone and she explained that the car has to be seen in person. Understandable. What’s jarring about this exchange is that when I told her to just leave the old tire on, she called service, told them my request and then said, “Oh you don’t have to wash it.” I quickly said that I would like it to be washed as I’ve wasted all day with this issue, that’s the least that could be done. While waiting for the car, I asked to speak with the Service Director. I explained what had happened and the other issues I’d experienced at GMB. His response? “You should have taken that up with the sales manager!” I told him that I had. I asked if there anything ‘he’ was willing to do to make me feel as if my business does matter and to make up for at least some of the treatment I’d experienced over all this time. “No! That’s not my fault” was the response. After cutting me off numerous times to the point where I just stopped talking completely as I did not want the conversation to escalate on his end and could see that he was getting angry. He said that he’d discount a tire to me at the cost of approx. $263. I declined. Little did I know, there are 21 different tires made for my car, yet I was told only about one. I only found out this information from another dealership. Lack of communication is a very serious problem at GMB. Yet again, disappointed. When the car arrived at service pickup the spare tire was on the car despite my requesting it not be put on. I then opened the truck to find my belongs, some of value, literally thrown about with the spare tire cover sitting on top of them. When the Service Director I’d spoken with noticed the look of surprise on my face, he abruptly said, “Is something wrong?” I said yes and told him that my car trunk was in disarray and....cut off yet again....”Well there’s no room with the other tire in there! See?!” (Proceeds to pull up the cover to show me and puts it back down on my belongings again). I paused to make sure he was finished as his frustration was very evident. I then told him that I’d asked that the original tire remain on. He then said he could drive it back to service and have them put it on. I simply said “Thank you” and went back to the waiting room. I was so so upset, I just wanted to leave. Again, I’d been treated like my business was a non factor and providing me the excellent service GMB ‘states’ they pride themselves on didn’t apply to me. I cannot at this point recommend this dealership to anyone. These experiences have been very upsetting to me and I would not want another to experience this treatment. To end, the treatment I’ve received has not only lost this dealership my car buying business at this point, but many friends and business associates business as well. I had hoped that after my email to the GM, someone would see fit to rectify my situation beginning with the initial (and most serious) issue of it not being disclosed that the car tires were problematic at the time of purchase. Unfortunately, I’ve received no acknowledgment or response. Buyer beware. More

Great Purchase Experience I was in the market to upgrade from my 2012 C 300 for about 4 months. I visited several dealers around town but no one wanted to make any deals. The t I was in the market to upgrade from my 2012 C 300 for about 4 months. I visited several dealers around town but no one wanted to make any deals. The thing that bothered me the most however, were the sales people at those other dealers - most were typical car salesmen (you know what I mean!). When I finally came back to Mercedes Benz of Easton and I worked with Eric, I felt very much at ease. He never pressured me, he gave me time to make a decision without staring at me from the other side of the desk (Crown Mercedes) and most importantly made me feel valued as a returning customer. More

Made me feel welcome Great experience, Eric made me feel like his priority all 3 times I was at the dealership. He worked with me on price and even helped out after I got Great experience, Eric made me feel like his priority all 3 times I was at the dealership. He worked with me on price and even helped out after I got home and had a few more questions. I would highly recommend. More

Very good sales and service Hi worked with Eric Gray To buy my car he is very nice and worked really hard to get me good deal on my new car. Hi worked with Eric Gray To buy my car he is very nice and worked really hard to get me good deal on my new car. More

Excellent experience at Germaine Easton I just purchased a 2018 GLC300 at Easton. Eric Gray was great to work with! He was able to meet all me needs!!! Great experience! I just purchased a 2018 GLC300 at Easton. Eric Gray was great to work with! He was able to meet all me needs!!! Great experience! More

Fun and easy Dealing with Germain/Mercedes Easton was a lot of fun. As a "car guy" living over 450 miles away Chris Anders allayed all my fears. He handled this t Dealing with Germain/Mercedes Easton was a lot of fun. As a "car guy" living over 450 miles away Chris Anders allayed all my fears. He handled this transaction with ease and professionalism. I purchased my Mercedes while on vacation with delivery to my home upon my return. Every step of the way Chris was in contact with me and I ALWAYS felt comfortable and informed. He even called me on his day off to make sure the delivery went smoothly. I would purchase another car from MB Easton and in fact will do so within the next year. Truly a pleasurable experience considering there are several Mercedes dealers (including MB Manhattan which is MB company owned) where I never received this type of care and consideration. Thank you Chris and MB Easton for a great experience. More

Easy and great!!! Eric was great! He was professional, answered all my questions and was a great person to do business with! He was very efficient and got everything Eric was great! He was professional, answered all my questions and was a great person to do business with! He was very efficient and got everything taken care quickly. He is a 10+!!!! More

Bought a new e-class. Great experience! I would highly recommend working with Eric. Very friendly. Highly responsive and very knowledgeable. A pleasure to work with from beginning to end...i I would highly recommend working with Eric. Very friendly. Highly responsive and very knowledgeable. A pleasure to work with from beginning to end...including the final price negotiations! More

Buyer beware Not me. 6143934942 Was inquiring about a car . The sales man Eric never returns a call . The managers Hollie , Richard , and Brian are nasty . Ver Not me. 6143934942 Was inquiring about a car . The sales man Eric never returns a call . The managers Hollie , Richard , and Brian are nasty . Very unprofessional dealership . They instruct their receptionist to lie and and hang up the phone on you . When I finally got through to Eric after asking a service rep to put him on . He questioned my location by testing me about where I live . And then hung up as well . Never experienced such a nightmare dealer ship. Very bad business model. Spoke to Hollie regarding Eric and understood where the unprofessionalism comes from. The fish stinks from the head down . And Brian and Richard the second and third managers confirmed that as well. Spoke to another sales person later on and he was acting like he is doing you a favor about selling you a car. Asked him about the sprinter for my business he said go to the web site I won't go over this stuff on the phone . Overall buyer beware from who you buy from. Because as you read hear if there will ever be a problem you will have no one to talk to. The receptionist will tell you it's Tuesday you know Eric doesnt work on Tuesday .??? Clearly something is not right with the management there especially Holly. That's why the rest of the group behave like losers. They will also record your calls and put you on speaker so others can listen in. All this instead of just selling you a car . Pathetic . They should be shut down for their discriminatory business practices . What they did to me over the phone playing games with me insulting me and so on is nothing short of abuse. More