Mercedes-Benz of Easton

Great Service We love everything about our Mercedes. But there is one thing which is still in the stone ages comparing it with TESLA motors. ( I own a TESLA too). We love everything about our Mercedes. But there is one thing which is still in the stone ages comparing it with TESLA motors. ( I own a TESLA too). You must have guessed. It’s the navigation system. Tesla’s navigation is absolutely wonderful. If Mercedes does not change their navigation I might be hard pressed to buy another Mercedes. Thank you More

Fantastic I went in looking for a nice car and the staff was so friendly and respectful! I loved it! It was an awesome experience and the staff were really know I went in looking for a nice car and the staff was so friendly and respectful! I loved it! It was an awesome experience and the staff were really knowledgeable! More

Great service very happy I will never go anywhere else Best all above very happy about your customer service they are help full understand contacting your service Time I enjoy my Mercedes and how they take Best all above very happy about your customer service they are help full understand contacting your service Time I enjoy my Mercedes and how they take care off More

Unnecessary recommendations to generate service revenue Our service rep suggested we do unnecessary work on the 1 year old s550. The "sales pitch : was just that . At $ 145 hour I think they are just trying Our service rep suggested we do unnecessary work on the 1 year old s550. The "sales pitch : was just that . At $ 145 hour I think they are just trying to fill the empty service bays. I would suggest going to another merz. dealer . More

People made up for website errors Scheduled a tire replacement through the online site. When I got to the dealership my appointment wasn't on file (the lady helping me mentioned it was Scheduled a tire replacement through the online site. When I got to the dealership my appointment wasn't on file (the lady helping me mentioned it wasn't the first time this has happened for customers on the website). there was some confusion on the tires I purchased but throughtout the process Nick keep me informed and was a pleasure to work with. More

Pleasant and professional It all ways a very welcoming, courteous , and professional atmosphere. Very comfortable waiting areas. The employees are very friendly they make you It all ways a very welcoming, courteous , and professional atmosphere. Very comfortable waiting areas. The employees are very friendly they make you feel as though you are part of the team. Oh yea the coffee is gooood! More

Exemplary Service AGAIN! I switched from MAG to Germain Mercedes of Easton around 6 years ago. Germain now services our family's Mercedes, my mothers as well as my brothers 2 I switched from MAG to Germain Mercedes of Easton around 6 years ago. Germain now services our family's Mercedes, my mothers as well as my brothers 2 Mercedes vehicles. The service given by service manager Eddie Powell is exceptional. He is responsive, communicative and a pleasure to work with. Recently, I had a bit of an emergency in that diesel fuel was put in a non-diesel car of ours. Eddie took my several calls in the evening after hours and helped me resolve the problem. Many thanks to him and his team- More

All ways first class Have been dealing with MB at Easton for years. Long time MB owners and we always choose Easton. We Enjoy the waiting area and the free car washes. M Have been dealing with MB at Easton for years. Long time MB owners and we always choose Easton. We Enjoy the waiting area and the free car washes. Makes it a pleasant visit More

always great service I now have my 3rd C class car from Germain, and will continue to come back to them not only to purchase/lease my cars, but also for service. Raquel i I now have my 3rd C class car from Germain, and will continue to come back to them not only to purchase/lease my cars, but also for service. Raquel in the service department has always gone above and beyond for me! I am also in customer service, and try my best to think "how would I want to be treated?"; it is clear to me that Raquel is the definition of someone who actually does do everything she possibly can to provide the best service. Service doesn't mean that you get everything for free (although when someone can work a little a magic (like Raquel), it is a welcome surprise), it means that the other person actually WANTS you to be happy and assured. I'm always confident that Raquel will do what's best for me and my car, and is HONEST! She's upfront about what can and cannot be done, and works so well with the other departments so that you know what's going on with every step of your service. More

Platinum grade service with a smile My E43 needed a new tire & rim, our service advisor Raquel Hinckle made the. Process smooth, easy & enjoyable with leaner car drop off and home delive My E43 needed a new tire & rim, our service advisor Raquel Hinckle made the. Process smooth, easy & enjoyable with leaner car drop off and home delivery of my Car with swap out. GRAEAT More