Mercedes-Benz of Easton

Big Thank You !! I would like to say THANK YOU VERY MUCH to salesman Robert DeBolt. It was a pleasure to buy for Rob, very smooth transaction, flexible and dill able I would like to say THANK YOU VERY MUCH to salesman Robert DeBolt. It was a pleasure to buy for Rob, very smooth transaction, flexible and dill able ! I could not have had a better experience buying a new car. The entire staff is professional, courteous and honest, which I loved. I'm very excited to be a returning MB owner ! Thank you very much Robert ! More

Unprofessional and Untrustworthy I have never had a worse experience at an auto shop. I was severely disappointed by the poor service and unprofessional attitudes I received. There I have never had a worse experience at an auto shop. I was severely disappointed by the poor service and unprofessional attitudes I received. There were a number of problems with my visit, but for brevity’s sake I will focus on the most egregious. The service rep, Eddie Powell, told me that I could combine coupons over the phone. I said, if that was the case, then I would go ahead and authorize a brake oil change on top of the services they had already done, which I would not have authorized without the coupon. When I went to pay, however, Eddie hadn't taken off any discounts. The cashier had to call him back to the desk to fix it. I reminded him that he told me that I could take off both coupons. He turned around and told the cashier to only take off one coupon, probably hoping I wouldn't catch it. Then he walked away. When I pointed out the mistake to the cashier, she had to call him back again. He said he had misunderstood me, even though I had made it clear on the phone. He didn’t apologize, and they kept ringing up the bill like nothing had happened. I was shocked, so I asked to speak to a manager. They had me wait a while for the manager, and then Eddie came back to tell me that he had checked with the manager and that I couldn't use two coupons. I didn’t want to talk to Eddie, I wanted the manager! Evidently they didn't think I was important enough to speak to the manager. When I finally saw the manager, he was completely unsympathetic that his employee had promised me one thing and then took it back when I went to pay. He treated me like I was a child, repeating that I couldn't use two coupons. I told him that I understood and respected his policy, but it was completely unprofessional for his employee to promise me one thing and then change it when I went to pay. He didn’t apologize either. Even without this incident, going to Mercedes-Benz of Easton would have been a bad experience based on how unprofessional Eddie was. Basic things like spelling my name, issuing the correct invoice, or providing half an attempt at explaining the services. Maybe other reps are good at their jobs. Kristi, the cashier, and the courtesy car drivers were nice and other reps seemed much more professional with their customers than Eddie was with me. I will never go back to Mercedes-Benz of Easton. More

I would like to thank Mr Eddie Powell service Mngr for a wonderful service he gave us every time we visited MB easton, he is very accomodating and very professional on his job. Keep up the good work Ed. fr wonderful service he gave us every time we visited MB easton, he is very accomodating and very professional on his job. Keep up the good work Ed. fr Mr Rey and Emelita Sanchez of Dubli Oh.I highly recommend his service to all the owners of MB. More

Every time I take my car in for service, Mike Moore has taking care of it. He always does the work I ask for. I'm glad that he is my service representative, I would not take my vehicle to no where else but taking care of it. He always does the work I ask for. I'm glad that he is my service representative, I would not take my vehicle to no where else but to Mercedes Benz of Easton. More

The service and friendliness of the staff is consistently superior. Mike Moore is the best service leader with which I have ever had the pleasure to experience. His professionalism, polish and ability to c superior. Mike Moore is the best service leader with which I have ever had the pleasure to experience. His professionalism, polish and ability to connect with the customer is exceptional!!! More

To whom it may concern: I purchashed a 2014 CLS 550 To whom it may concern: I purchashed a 2014 CLS 550 Mercedes Benz last year from Germain Mercedes, when I was actually going to do business with my To whom it may concern: I purchashed a 2014 CLS 550 Mercedes Benz last year from Germain Mercedes, when I was actually going to do business with my local dealer in Dublin, Crown Mercedes. Needless to say it is easier and closer for me to have my service appointmens in Dublin as well, plus I also have a Cadillac Escalade and have used your service a few times before a few years ago and wasn't pleased. Therefore I had no intentions of using your sevice department for the Benz either. I had been using Capitol Cadillac in Dublin and was going to use Crown for the Mercedes. However I was at Easton shopping and decided to use the complimentary car wash just for convenience purposes. That is where the Service Mananger Mike Moore kindly introduced himself to me, becuase he overheard me telling someone how I couldn't believe I was back here because I was highly dissatisfied with the service aspect of the dealership. At that point Mike made sure he went above and beyond to accomodate all my vehicles service needs. He if very professional, knowledgable, honest, and so kind. Not to mention always accesible and if a voicemail is left returns call in an expidted fashion. Since Mike has become my service advisor, I call him for every minor and major service issue, and well as to order addtional items for car. I have already needed warranty fixes, to schedule A and B services and beyond. It is also hard to find someone with the utmost intergrity and honesty that I don't ever question what he suggest because I trust what he says. I am very pleased and would never think of going anywhere else, or using anyone else as my service manager except for Mike. I have also referred other customers to him as well and they also were very pleased with his service. Thanks to Mike, I am now a satisfied Germain sales and service customer!!! Best regards, Happy CLS 550 Customer More

Dealing with Mike Moore has been a fabulous experience. He is knowledgable & courteous & extremely helpful. Mike has taught me lots of stuff related to my car & how to work the bells & whistles. Above al He is knowledgable & courteous & extremely helpful. Mike has taught me lots of stuff related to my car & how to work the bells & whistles. Above all, when I need service he is beyond belief..timing is always perfect. I can't ask for anything more. More

Mike Moore is knowledgeable, attentive, and never pushy. He not only takes care of my requested service, but sees that my vehicle gets a courtesy inspection and notifies me of any additional needed repairs. He not only takes care of my requested service, but sees that my vehicle gets a courtesy inspection and notifies me of any additional needed repairs. More

I've delt with many Service Techs over the last 50 years, many have been really good or at least try their best, but I must say that Mike has exceeded them all in his dedication to customer satisfacti years, many have been really good or at least try their best, but I must say that Mike has exceeded them all in his dedication to customer satisfaction and attention to detail. It has been nothing short of a pleasure having him responsible for my car's needs - I hope he will remain my personal contact for a long time to come! More

What a terrible Service experience! Well, almost. You see, we are in the expediting business and have a new Mercedes Benz Sprinter cargo van. The Sprinter is great, but unfortunately it does need service see, we are in the expediting business and have a new Mercedes Benz Sprinter cargo van. The Sprinter is great, but unfortunately it does need serviced every once in a while. That's where our complaint lies. Any dealership can sell vehicles, but it takes an excellent dealership (who really cares about the customer, and doesn't just play the part) to follow through with the support needed after the sale. This IS NOT that dealer! We expedite with our Sprinter and it is very difficult to know where we will be on any given day. On Feb. 11th, we scheduled our Sprinter for an "A" Service at 8 A.M. the following morning with Andy Culver (at the time we thought he was just a Service Writer, but his card says Service Manager. Really?) Upon arrival, we pulled our Sprinter into the service lane and were greeted by a very friendly person (didn't get his name) who said that "Andy" was their Sprinter Service appointee and would be "more than happy" to take care of us. Great, right? WRONG!!! When Andy came out, he gruffly asked us for our mileage and what we needed. We told him an "A" Service. He was very customer unfriendly! Not at all representative of the Mercedes Brand we know! He then told us to come inside and he would get additional info as needed. Well, as we were discussing the service (ours was due for an "A", not a "B" Service) he wrongly argued with us that we were due for the very expensive "B" Service. WE WERE NOT, and told him so! Instead of looking it up in the Service Manual (page 4, 1st paragraph) he instead argued with my husband and insisted that we were going to get the "B" Service. By this time, my husband said that he could feel the blood inside him starting to boil so, rather than creating a scene, he calmly said to Andy that we would just go to one of the other service facilities that we deal with. Just for the record, that would be either of the following A+++ dealerships: Mercedes Benz of N. Olmstead, Ohio or Mercedes Benz of Ft. Mitchell, Ky.. Now, believe us, these fine people know how to take care of a customer. We will be contacting Mercedes Benz about our Easton Mercedes Benz experience. We are expediters for heaven's sake! This was not a "pleasure" buy, it was a business decision! Until this episode with Easton, we have had nothing but kind words to say about Mercedes and it's dealers. We still believe that, however, WE WILL NOT be going back to Easton M.B. anytime in the near future!!! More