Mercedes-Benz of Easton

the staff was very responsive when i first called and continued to stay in contact. I don't like pushy sales people and they handled it very well by staying in contact with me. the car is yet to be prov continued to stay in contact. I don't like pushy sales people and they handled it very well by staying in contact with me. the car is yet to be proven but the transaction was very good. More

This dealership provided for an amazing first-time car purchasing experience. I visited there twice for several hours in order to buy a new 2013 Pure Coupe Smart car, and the process was extremely smooth. purchasing experience. I visited there twice for several hours in order to buy a new 2013 Pure Coupe Smart car, and the process was extremely smooth. The first thing I noticed is that almost immediately after inquiring into the vehicle, Shawn introduced himself and Eric as the people who would be walking me through the process. A few business hours later, and I had a giant personalized email answering many of my questions including specific examples on lease/financing costs, warranty plan costs, and spec sheets for a few vehicles in question - he even highlighted plans most appropriate to me based on what I had initially told him. On the actual visit, I was able to look around the cars and talk to Eric regarding a number of my concerns with the vehicle; the sales people definitely know the cars inside and out. Of course a salesman has very little negative to say about the car, but he also was very truthful and all of his claims could be verified easily by real-world owners on the Smart car forums (not to mention they were verified by actually driving the vehicle itself!). I was able to test drive the car with little hassle. Eric kept in touch with me throughout the process and was extremely quick to answer any questions that popped up through phone or email. When actually leasing the car, Shawn was able to work with my very short history of credit. As a 24 year old first time car owner, he spent probably a good hour finding solutions that would work for both me and the leasing team - I was still able to drive the car off the lot same day with a larger down payment. As far as pricing goes, the lease special offered on the Smart was incredible - in a 200 mile radius, I couldn't find a better deal as the lot cars had more features than other similarly-priced Smarts at other dealers. Despite being at a really "high class" dealership, I was treated just the same as people buying their extremely high luxury Mercedes vehicles. After leasing Eric spent a lot of time going over the various service aspects of the dealership, giving me a tour and introducing me to people who are in charge at that side of the business. He also spent a substantial amount of time going over everything in and out of the car, even though he did so for the test drive a few days earlier. During the signing process, Shawn did a solid job explaining the basics of the contracts and answering questions more specific to the fine print. All in all, my time here is definitely ranked among the best of customer service I have ever received, and I definitely would want to buy from here in the future. They're fun and pleasant people, and they definitely will go beyond most people to take care of your concerns. Oh, and the Eric is actively involved in the Smart Car of America forum community. I thought that it is a nice little touch, and it definitely helps in his ability to address concerns and provide verifiable real-world examples of why this car is so great to own. More

The whole experince was great. They even added some items on after the sale. I asked them to keep an eye out for a rare hard top convertable and was so happy that I got a call and was one of the first items on after the sale. I asked them to keep an eye out for a rare hard top convertable and was so happy that I got a call and was one of the first people to see the auto. It was thousands less than other deals in a 500 mile range had for the same make/model/similar features. That is quality service. Great team. More

I was very please with everything from the time I scheduled my appointment to when I picked up my vehicle and it was repaired cleaned and ready to go. scheduled my appointment to when I picked up my vehicle and it was repaired cleaned and ready to go. More

Your people are tremendous. Amy set me up quickly and courteously. Andy explained everything in detail and I received exactly what I had explained. I bought this car in North Olmstead and decided to ha courteously. Andy explained everything in detail and I received exactly what I had explained. I bought this car in North Olmstead and decided to have it serviced here based upon the superior care I had received at other Germain dealerships in Columbus (Lexus). More

DEALING WITH TIM CHAMP HAS ALWAYS BEEN A GREAT EXPERIENCE. HE IS ALWAYS VERY HELPFUL AND DOES A GREAT JOB!!!!!. ANDY CULVER WAS VERY GRACIOUS AND A PLEASURE TO WORK WITH. SANDY MOOREHEAD EXPERIENCE. HE IS ALWAYS VERY HELPFUL AND DOES A GREAT JOB!!!!!. ANDY CULVER WAS VERY GRACIOUS AND A PLEASURE TO WORK WITH. SANDY MOOREHEAD More

Chris is great and had so much knowledge regarding Mercedes. I worked with him in my last purchase and he was the reason that I came back for another car. He is fantastic. Mercedes. I worked with him in my last purchase and he was the reason that I came back for another car. He is fantastic. More

My overall service experience was outstanding. Raquel is a terrific asset to your organization. The only objection I have is to the extreme cost of service which I assume is not specific to your dealership a terrific asset to your organization. The only objection I have is to the extreme cost of service which I assume is not specific to your dealership but endemic to all Mercedes dealerships. I owned 2 Audi's prior to my purchasing this Mercedes and never was charged for routine maintenance. It is likely that the high cost of service will send me back to Audi on my next purchase. More

I flew in to purchase a used 2002 SL500. They treated me like a diamond from the time they picked me up at the airport to the delivery of my vehicle. Very professional and kind. Thank You like a diamond from the time they picked me up at the airport to the delivery of my vehicle. Very professional and kind. Thank You More

I purchased my ML350 in February 2012 CPO at a dealership located up North and was due for the service B. I took my car into the dealership and was told verbally that the service B plan costed $399.00 but w located up North and was due for the service B. I took my car into the dealership and was told verbally that the service B plan costed $399.00 but with a discount that I had provided I was under the impression that the total cost of my car would be less than $399.00. At that time, Cassidy went over all the items that would be addressed during my service appointment and at no time during the conversation did he mention that some of the items that he was speaking about were additional cost to the service B plan. Nor did he ever say that these items were optional. At the end of the conversation he indicated that I need to sign here to approve the maintenance on the car and no one had even taken a look at my vehicle for an assessment. Unfortunately, I signed the document because I had no concerns since he stated that cost of the service was $399.00. When we returned to the office to pick up the car the total cost of my so-called Service B plan was over $1000. At that time we spoke with Cassidy and then asked to speak to the general manager over our concerns. At first, the general manager would not speak to us stating that there was nothing that he would do on his end. Finally, there was some conversation about the customer service that was rendered and the final total cost should have been verbalized to us at the initial contact point. It was stated that it would cost $399.00 for the required Service B, but at no time in the conversation was the final cost stated to be over $1000 when complete. I understand that the expenses of owning a luxury car will be more; however, I do expect a higher standard of customer service when dealing with the dealership. I was extremely disappointed in the way the whole experience and how it eventually ended. We were not asking for free repairs just a full and complete disclosure (cost included) prior to the maintenance. I have been a Mercedes owner for a few years (various cars) and after this experience I will most likely never purchase another Mercedes again. More