Mercedes-Benz of Easton

The whole experince was great. They even added some items on after the sale. I asked them to keep an eye out for a rare hard top convertable and was so happy that I got a call and was one of the first items on after the sale. I asked them to keep an eye out for a rare hard top convertable and was so happy that I got a call and was one of the first people to see the auto. It was thousands less than other deals in a 500 mile range had for the same make/model/similar features. That is quality service. Great team. More

I was very please with everything from the time I scheduled my appointment to when I picked up my vehicle and it was repaired cleaned and ready to go. scheduled my appointment to when I picked up my vehicle and it was repaired cleaned and ready to go. More

Your people are tremendous. Amy set me up quickly and courteously. Andy explained everything in detail and I received exactly what I had explained. I bought this car in North Olmstead and decided to ha courteously. Andy explained everything in detail and I received exactly what I had explained. I bought this car in North Olmstead and decided to have it serviced here based upon the superior care I had received at other Germain dealerships in Columbus (Lexus). More

DEALING WITH TIM CHAMP HAS ALWAYS BEEN A GREAT EXPERIENCE. HE IS ALWAYS VERY HELPFUL AND DOES A GREAT JOB!!!!!. ANDY CULVER WAS VERY GRACIOUS AND A PLEASURE TO WORK WITH. SANDY MOOREHEAD EXPERIENCE. HE IS ALWAYS VERY HELPFUL AND DOES A GREAT JOB!!!!!. ANDY CULVER WAS VERY GRACIOUS AND A PLEASURE TO WORK WITH. SANDY MOOREHEAD More

Chris is great and had so much knowledge regarding Mercedes. I worked with him in my last purchase and he was the reason that I came back for another car. He is fantastic. Mercedes. I worked with him in my last purchase and he was the reason that I came back for another car. He is fantastic. More

My overall service experience was outstanding. Raquel is a terrific asset to your organization. The only objection I have is to the extreme cost of service which I assume is not specific to your dealership a terrific asset to your organization. The only objection I have is to the extreme cost of service which I assume is not specific to your dealership but endemic to all Mercedes dealerships. I owned 2 Audi's prior to my purchasing this Mercedes and never was charged for routine maintenance. It is likely that the high cost of service will send me back to Audi on my next purchase. More

I flew in to purchase a used 2002 SL500. They treated me like a diamond from the time they picked me up at the airport to the delivery of my vehicle. Very professional and kind. Thank You like a diamond from the time they picked me up at the airport to the delivery of my vehicle. Very professional and kind. Thank You More

I purchased my ML350 in February 2012 CPO at a dealership located up North and was due for the service B. I took my car into the dealership and was told verbally that the service B plan costed $399.00 but w located up North and was due for the service B. I took my car into the dealership and was told verbally that the service B plan costed $399.00 but with a discount that I had provided I was under the impression that the total cost of my car would be less than $399.00. At that time, Cassidy went over all the items that would be addressed during my service appointment and at no time during the conversation did he mention that some of the items that he was speaking about were additional cost to the service B plan. Nor did he ever say that these items were optional. At the end of the conversation he indicated that I need to sign here to approve the maintenance on the car and no one had even taken a look at my vehicle for an assessment. Unfortunately, I signed the document because I had no concerns since he stated that cost of the service was $399.00. When we returned to the office to pick up the car the total cost of my so-called Service B plan was over $1000. At that time we spoke with Cassidy and then asked to speak to the general manager over our concerns. At first, the general manager would not speak to us stating that there was nothing that he would do on his end. Finally, there was some conversation about the customer service that was rendered and the final total cost should have been verbalized to us at the initial contact point. It was stated that it would cost $399.00 for the required Service B, but at no time in the conversation was the final cost stated to be over $1000 when complete. I understand that the expenses of owning a luxury car will be more; however, I do expect a higher standard of customer service when dealing with the dealership. I was extremely disappointed in the way the whole experience and how it eventually ended. We were not asking for free repairs just a full and complete disclosure (cost included) prior to the maintenance. I have been a Mercedes owner for a few years (various cars) and after this experience I will most likely never purchase another Mercedes again. More

I had been interested in the Smart since it was first introduced not only because of all of the Smart car's features, but also due to the fact that Germain Mercedes Benz of Easton is the only dealer in C introduced not only because of all of the Smart car's features, but also due to the fact that Germain Mercedes Benz of Easton is the only dealer in Columbus and the greater central Ohio area deemed good enough to be a Smart dealer with 3 other MB dealers within an hour's driving time of where I live. A great dealership not only has a good location that's easy to get to, and an incredible facility, but most importantly it has top notch people in the three most important activities that a car dealership needs to be successful...sales, service, and parts. Germain Mercedes Benz of Easton has all of these areas covered with ratings that fair exceed any 5 or 10 star rating system that is available. Shawn Crace and Eric Gray make for a sales team that cannot be matched anywhere that I can think of, and at 64 years of age, and with my new Smart being my 15th car purchase since I was 16 years old, I have delt with nearly three times this many dealerships in making my car purchases. Shawn and Eric spent over 5 hours with me answering all of my questions, letting me test drive cars, examining all of the cars and options that were available of the cars in stock, and finally making it possible for me to finance a new Smart now that I am retired and on a fixed income. The Germain Parts Dept. with the assistance of Jeff Cline and Steve have already helped me with extras for my Smart that make it even more special. Jenny, Joy, and Cassidy in Service have already assured me that I do not need to worry about any service issues that might arise, which they have already pointed out the Smart's are only needing scheduled service....very reliable cars. What more can be said about Germain Mercedes Benz of Easton? How about awesome! More