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Mercedes-Benz of Easton
Columbus, OH
690 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 690 reviews
March 01, 2012
I always leave happy and satisfied when visiting this dealership and working with Aaron. He is always willing to help me with any questions or concerns about my vehicle. Aaron is very attentive, courteou dealership and working with Aaron. He is always willing to help me with any questions or concerns about my vehicle. Aaron is very attentive, courteous and sincere about understanding my issues. His advice is always welcomed. Aaron is a very dedicated and knowledgeable, and he inspires confidence in me as a customer that my car will be serviced properly regardless of whether it is scheduled maintenance or a specific issue. It is people like Aaron who will keep me coming back to this dealership for years to come. More
by spp680
Employees Worked With
Aaron Doty
March 01, 2012
Aaron was very helpful in explaining exactly what service was needed. He was knowlegable, friendly and I felt he had my best interests in mind. I look forward to doing business with him in the future! was needed. He was knowlegable, friendly and I felt he had my best interests in mind. I look forward to doing business with him in the future! More
by MIAnderson
Employees Worked With
Aaron Doty
February 29, 2012
Aaron was very courteous and knowledgeable. I really appreciate his assistance. He took the time to help us and answer all the questions we had. Thank you so much! appreciate his assistance. He took the time to help us and answer all the questions we had. Thank you so much! More
by luvmybenz2011
Employees Worked With
Aaron Doty
February 29, 2012
Raquel Hinkle is the best! She takes care of whatever the cars need and anything I ask, she answers with a smile or a laugh, regardless of the nature of the question - she is honest and willing to delive the cars need and anything I ask, she answers with a smile or a laugh, regardless of the nature of the question - she is honest and willing to deliver news that the customer may not want to hear - she does not make excuses for things that happen one way, when she thinks they are to happen another. She is a gem. I have had cars for 30+ years that have needed routine maintenance and big time maintenance. Raquel is the customer service rep who has been the most pleasant, most reliable, and easiest to work with. She has my vote for employee of the year! More
by kipc
Employees Worked With
Raquel Hinkle, Raquel Hinkle
February 10, 2012
My 2009 Smart car had mechanical problems while on a cross state trip (going to pick up my Mom for Christmas Eve). I pulled into Germain Smart service/sales in Columbus, Ohio. I decided to trade mine i cross state trip (going to pick up my Mom for Christmas Eve). I pulled into Germain Smart service/sales in Columbus, Ohio. I decided to trade mine in, then and there, and drove off with a brand new 2012 Smart car. My Mom and I had a great drive and a great Christmas, thanks again, Eric & Shawn. We love the car. More
by smarty87
Employees Worked With
Eric Gray and Manager Shawn , Eric Gray
February 10, 2012
I made a service appointment prior to having my car towed to the dealer. After I made the appointment two things happened. First, I received a confirmation e-mail that my car would be service at 9:00 a.m. to the dealer. After I made the appointment two things happened. First, I received a confirmation e-mail that my car would be service at 9:00 a.m. on February 1, 2012. Secondly, I was told by the customer service representative that I could come into the dealership at 5:00 p.m. to get a loaner vehicle. At 5:00 I arrived at the dealership and was told by Andrew that the earliest he could have my car looked at would be Monday and that he did not have any loaner cars. I said to him how can that be I have a confirmed appointment for 9:00 a.m. tomorrow. I indicated that my appointment was confirmed before I had my car towed to the dealership. He then had the other assistant service manager verify what I said. When she checked the computer and verified that I had a confirmed appointment hew said I could probably get one of the two things done tomorrow but will not know until tomorrow by 9:30. I was standing in the dealership after 5:00 wishing someone would have told me this when I called at 1:30 so I could have checked with other dealers. I was fortunate enough to find another service shop who can service my car as Germain had said they would do on Saturday, February 11, 2012 but was now saying they could not. I took my car some where else and Andrew did not even apologize. More
by r350Akron
Employees Worked With
Andrew
January 21, 2012
I've bought 5 vehicles in last 6 years and i am coming back again. Last time we were in and out within 2 hours leaving with a new car. I dont worry about anything, we always gettting best deal, best car a back again. Last time we were in and out within 2 hours leaving with a new car. I dont worry about anything, we always gettting best deal, best car and best attention during initial sale and thorugh entire lifecycle of vehicle. Don't look any further best sales team with best selection of best cars. More
by dkasvin
Employees Worked With
Bennie Fornash
January 17, 2012
Decided to take my Benz in for service and they did a sweet job. Cleaned it up nicely and told me exactly what was wrong. I then decided to make a trade and get anothet car. Steve Montemarano talked the sweet job. Cleaned it up nicely and told me exactly what was wrong. I then decided to make a trade and get anothet car. Steve Montemarano talked the talked and kept me waiting for around 4 hours in his office and not once come and check on me. He told pretty white lies and empty promises. DO NOT deal with him he is a liar and full of it. Thanks for treating a Veteran of Iraq and Afghanistan of 6 tours overseas like dirt. Avoid that place like the plague. More
by ranger2nd75th
Employees Worked With
Steve Montemarano
January 04, 2012
Andrew was really nice to deal with! He took care of my G55 in no time and I had it back on the road the next day! It was one of the best experiences I had in awhile as far as dealer stuff goes! Definitely G55 in no time and I had it back on the road the next day! It was one of the best experiences I had in awhile as far as dealer stuff goes! Definitely coming back if I ever have any other issues with a car. More
by 3kgtSL91
Employees Worked With
Andrew Culver, Andrew Culver
December 19, 2011
We purchased a 2011 GLK 350 "loaner" from Doug. Our experience in working with Doug Horner was exceptional. Doug personafies "customer service excellence". We had a trade-in vehicle and Doug wor Our experience in working with Doug Horner was exceptional. Doug personafies "customer service excellence". We had a trade-in vehicle and Doug worked with his manager to give us the best possible value for it. Doug's briefing on the accessories was very informative and save me a lot of time browsing throught the owner's manual. When I picked up the car, I was treated with the utmost respect by everyone. Ms Lauralee Trapp and the financial manager were very helpful also. I have owned several Mercedes when I worked both in Germany and in South Korea, but this is the first one I have purchased in the states. I can only think of one word to describe my overall experience with Doug and your dealership..."GREAT"! More
by Thomas W. Turner
Employees Worked With
Doug Horner
