Mercedes-Benz of Easton

I came into the Mercedes Dealership at the Easton location and I needed some help with my Bluetooth to program in with my radio on my C300 Mercedes and each time that I needed help with this matter S location and I needed some help with my Bluetooth to program in with my radio on my C300 Mercedes and each time that I needed help with this matter Simon Cheung has always been there to help me. Simon is a wonderful and helpful person at the Mercedes Service Easton location. Thank you again Simon Chueng for all you do and have a wonderful and great day. Connie Wood More

Purchased a used 2008 e350 mercedes on Tuesday March 28, 2011. During test drive realized that floor mats missing, sales person stated would replacce them if not found. When making deal, sales realized one 2011. During test drive realized that floor mats missing, sales person stated would replacce them if not found. When making deal, sales realized one of the keys was missing also, sales person stated he would order that also and would be a few days. (also missing was the manual and navigation DVD-which I received a week later). As of today April 15th I have yet to receive the mats or the key, I have called and made personal apperances to pick up these items but yet to no prevail, always some excuse as to why I don't have. Funny I called the parts department and they said I could have a key on Monday the 18th if brought car today (15th). If this is the way you do buisness I will never purchase another vehicle (new or used) from any Germain Dealership again. I will also make sure that everyone I know and don't know hears how terrible the car buying experience is with you. I spoke with a Sales Manager Shaun King today and he stated that my mats are in the mail and the key should be there Monday. I stated that I will pick it up on tuesday when I have service work done on the vehicle. My situation has been taken care of as April 19 but I still will never buy from the dealership nor will I ever recommend. Terrible customer service. Anne More

We found that Shawn was extremely helpful and knowledgeable even with the numerous questions we had. We would definetely recommend working with him to anyone interested in purchasing a Sprinter. knowledgeable even with the numerous questions we had. We would definetely recommend working with him to anyone interested in purchasing a Sprinter. Thanks for a great experience and we love our new Sprinter 2500 ext. More

Brandon Bayer was great to work with on this purchase. He was very responsive to my inquires, a good listener, and very knowledgeable about the vehicle we purchased. As we live approximately 150 miles from t was very responsive to my inquires, a good listener, and very knowledgeable about the vehicle we purchased. As we live approximately 150 miles from the dealership, he did a great job of giving us a good representation of this vehicle without us being able to physically see the car. Effectively, we were buying the vehicle without putting our hands on it until we drove 3 hours to see and purchase. I would recommend him and the dealership to others. Thanks, Mike More

The purchase experience with Shawn Crace was exceptional, but the service experiences have been less than satisfactory, although they are working to impove in this area. While we would recommend purchasing a but the service experiences have been less than satisfactory, although they are working to impove in this area. While we would recommend purchasing a new Sprinter from this dealership, we cannot recommend with complete confidence taking it there for regular servicing. More

Brandon was very personable and did not exhibit any of the pressure that can come from a typcial auto salesperson. He was excellent to work with. The only reason I scored Quality of Work a 4 as opposed the pressure that can come from a typcial auto salesperson. He was excellent to work with. The only reason I scored Quality of Work a 4 as opposed to a 5 is that the vehicle needed a CV boot replaced, which was apparent upon acceleration during the test drive. However, MB of Easton had the issue corrected and I ended up buying the car. Even after the sale, the dealership and Brandon were very responsive, resolving any questions or concerns that arose. More

From the moment my husband and I walked in everyone was friendly and attentive. We were offered a beverage while we waited for Brandon to become available. I walked around the showroom sipping on cappach friendly and attentive. We were offered a beverage while we waited for Brandon to become available. I walked around the showroom sipping on cappachino while my husband went outside and walked around the yard. Brandon came out shortly and was courteous and appologized for our wait, which was not long. We viewed various vehicles. We test drove the vehicle that we intended to purchase. Brandon and Kevin answered all of our questions. There was a young lady, whose name escapes me, that went over the perks that came with purchasing the vehicle. She was also equally friendly. The entire process was easy, too easy. My husband and I could not believe how smoothly everything went. We literally traded one key for another. We would definitely recommend others to Germain Mercedes-Benz of Easton. More

Michelle Johnston was my service advisor and she did a great job! I brought my vehicle in for a service and she kept me updated through out the entire process. It needed a couple extra items and she mad great job! I brought my vehicle in for a service and she kept me updated through out the entire process. It needed a couple extra items and she made sure I new exactly what was needed and how long it would take. She was excellent from start to finish. I highly recommend Michelle in the service department and Germain Mercedes for all my service needs. More

Shawn was great to work with at the Smart dealership of Easton. He was honest and up front and did a lot of work to find the exact car I wanted. While it didn't seem like an easy find Shawn was great wit Easton. He was honest and up front and did a lot of work to find the exact car I wanted. While it didn't seem like an easy find Shawn was great with communication to me and kept us informed on the quest for this Smart Car. Shawn is knowledgeable and quickly responded to any questions I had in the interim. Delivery was on time if not earlier than he predicted and he'll leave you with the feeling you are getting the best deal he can do for you. A very pleasant experience as it should be. Thanks! More

this is the second car we have purchased from Brandon. He is very responsive and easy to work with. Any issues are always addressed very quickly. He knows the brand very well and is always willing to answer is very responsive and easy to work with. Any issues are always addressed very quickly. He knows the brand very well and is always willing to answer any questions. I look forward to working with him in the future. More