Mercedes-Benz of El Dorado Hills

Best sale guy , Shane! Shane Fulfill our needs and explain well. Make a good deal. This is our second car. He can make us happy and joyful for our Christmas. Shane Fulfill our needs and explain well. Make a good deal. This is our second car. He can make us happy and joyful for our Christmas. More

Good, friendly, qualified service for annual checkup. I love how easy it is to make an appointment for my scheduled maintenance. Gayton is my Service Advisor and he is very accomodating to requests I hav I love how easy it is to make an appointment for my scheduled maintenance. Gayton is my Service Advisor and he is very accomodating to requests I have and is able to find answers to all my questions. My service has always been high quality and on time. The billing is as expected with no surprises. I highly recommend the Service that has been provide to me. More

Hatch issue & repair Extremely busy day however when it was my turn for service write up, Gayton was 100% attentive to my needs! That's one of the things I've always loved Extremely busy day however when it was my turn for service write up, Gayton was 100% attentive to my needs! That's one of the things I've always loved about MB, they make you feel like you are the most important customer present! More

Yearly maintenance check up Our experience with the dealership and our representative has always been very pleasant. They are professional, courteous and accommodating. It's a Our experience with the dealership and our representative has always been very pleasant. They are professional, courteous and accommodating. It's a longer drive for us to use this dealership but prefer it over the other locations. More

First time MB buyers! Our purchase was very easy. Everyone was helpful and very friendly! We love our new baby and trust that the service experience will be great too. Our purchase was very easy. Everyone was helpful and very friendly! We love our new baby and trust that the service experience will be great too. More

The worst experience I ever had at Mercedes-Benz dealer I have never had an experience like this at any of the Mercedes-Benz dealers . The El Dorado Hills location was the worst . Guy named Don is so mean I have never had an experience like this at any of the Mercedes-Benz dealers . The El Dorado Hills location was the worst . Guy named Don is so mean even cursed while I was in the office, used the word xxxx and was saying how busy it was that day. He wasn't even aware of my warranty I had on the car. I had provided all the information to him why I took my car and the main reason why I dropped my car off was because of the engine noise it would make every morning I would start up my car. It's weird loud noise it makes. Until this day this problem has not been resolved . He told me that the car has absolutely no problems and he does not even know why I dropped it off . He try to make me look stupid . I was told that I was going to be contacted the next day for the noise that my car is making . But someone else called me in the morning and told me that my car is ready to get picked up no one mentioned the problems that I had provided . Don even told me that some people take the rental cars for pleasure views why are you even mentioning this to me . No I don't not Drive 25 minutes to the dealer to drop off my car because it does not have any problems and grab a rental car for pleasure use . He was telling me that other customers use that for pleasure views I don't think you should mention that to me I have nothing to do with that . I was even called a xxxxxxx from Don. Because I refuse to pay $160 fee. Just because I told him to check my battery and the noise that was making from the brakes . I am just trying to get my car fixed as soon as possible . I don't want to wake up every morning and experience this loud rattle noise from my engine every time I start my ignition .I feel like Mercedes should take better care of me next time I stop in because I do have a warranty on my car and I have had almost 60 tha I feel like Mercedes should take better care of me next time I stop in because I do have a warranty on my car that means I should not be asking any other questions if my car has problems I want to drop it off and get the problem fixed period . More

Customer service #1 This is a ship where I can send my wife in, on her own, and know she will not be ripped off. The care and confidence shown by Daniel and the rest of t This is a ship where I can send my wife in, on her own, and know she will not be ripped off. The care and confidence shown by Daniel and the rest of the staff is great! More

Service department Great team. I felt welcomed. I had a couple of small issues and questions about my new car. My advisor listened and validated my concerns and was able Great team. I felt welcomed. I had a couple of small issues and questions about my new car. My advisor listened and validated my concerns and was able address all issues. It was quick and easy. The service department is one of the reasons I'll buy another car at von housen More

was great friendly help honest and great help, I get out of lease and purchased new car. I like the team work, and helping friendly attitude. close by and offering help . fo honest and great help, I get out of lease and purchased new car. I like the team work, and helping friendly attitude. close by and offering help . forgot the name of the financier but he was great help too More

The best in El Dorado County. A great demonstration of impeccable customer services. A standard that a car dealers across the nation must adopt. An unsurpassed commitment to reach A great demonstration of impeccable customer services. A standard that a car dealers across the nation must adopt. An unsurpassed commitment to reach out and deliver. More