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Mercedes-Benz of Elmbrook
Waukesha, WI
303 Reviews
The International Autos Group is a family owned and operated group of dealerships. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968.
Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. International Autos features the best of the world's import and domestic manufacturers. With an ever-changing selection, one is sure to find a vehicle that fits their list of wants and needs.
The International Autos Group is one of the largest retailers of new and pre-owned vehicles in the Midwest. Because of this volume, customers can expect not only the finest of luxury selections, but also a volume-based price which may simply not be available at smaller, single location dealerships.
Service customers can expect, and will receive, an excellent experience at all of our award-winning locations. Factory certified technicians, combined with an extensive on-site parts inventory, assure customers that the service their vehicle requires will be performed correctly, on time, the first time. Based upon the customer surveys from the manufacturers, customers' expectations are regularly met or exceeded. This is something we not only strive to do, but have come to live by.
Each location also boasts beautiful customer lounges which include flat screen televisions, Wi-Fi and complimentary snacks and refreshments. We will do what we can to make your time with us enjoyable and convenient. And if it is not in stock, you can pretty much guarantee that it will be there in a matter of days upon request.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 303 reviews
July 17, 2023
The service team (Nicholas Cross) did an INCREDIBLE job fixing my car and ensuring my after-market warranty covered the expense. However, the sales team at this location is slimy and will try to sell you o fixing my car and ensuring my after-market warranty covered the expense. However, the sales team at this location is slimy and will try to sell you on warranties that they claim will cover an expense when they don't. I don't think I will ever purchase a car from this location, but will certainly work with the service department again. More
by miketsioutsiopoulos
Verified CustomerEmployees Worked With
July 16, 2023
EVERYTHING WAS QUITE GOOD AND TIMELY EXCELLENT EXPERIENCE AND SERVICE WILL BE BACK FOR NEXT SERVICE EXPERIENCE AND SERVICE WILL BE BACK FOR NEXT SERVICE More
by jim_adler2000
July 14, 2023
Once the part finally came in service was great. But it take months to come in and the problem was constant. Happy they were finally able to get it fixed. Thank You But it take months to come in and the problem was constant. Happy they were finally able to get it fixed. Thank You More
by BBIERCE5
Employees Worked With
July 14, 2023
Car service not good. Couldn’t get ride to pick up car. Loaner policy change makes 80 percent of prior loaner customers dissatisfied Couldn’t get ride to pick up car. Loaner policy change makes 80 percent of prior loaner customers dissatisfied More
by JSCANTIERI
Employees Worked With
July 14, 2023
Excellent customer service, friendly and knowledgeable team in a great atmosphere. We highly recommended this dealership and service center. team in a great atmosphere. We highly recommended this dealership and service center. More
by KIMM
Employees Worked With
Other Employees :
V Levetzow
July 14, 2023
Mercedes Benz of Elmbrook gets it! I was treated like royalty! Very responsive Service Team and I greatly appreciated the video inspection on my car! Thank you! I was treated like royalty! Very responsive Service Team and I greatly appreciated the video inspection on my car! Thank you! More
by jdm4
Employees Worked With
Other Employees :
Larry the Dealer Manager - Great guy!
July 13, 2023
Zack Waters was excellent as usual in providing the best service to me and my Porsche 911. He was very clear and thorough n his explanations. The service was very fast too. service to me and my Porsche 911. He was very clear and thorough n his explanations. The service was very fast too. More
by MAJEED.HAYAT
Employees Worked With
Zack Waters (Porsche Service)
July 13, 2023
Fast, efficient, professional, offered water coffee and snacks. Nice that service was included with vehicle purchase. snacks. Nice that service was included with vehicle purchase. More
by cpsava
Employees Worked With
July 11, 2023
It's always a pleasure doing business with Mercedes Benz of Elmbrook whether I'm purchasing or having my vehicle serviced. Prompt, kind and courteous service. It's always a Team effort with the entire staff of Elmbrook whether I'm purchasing or having my vehicle serviced. Prompt, kind and courteous service. It's always a Team effort with the entire staff to ensure I have a great customer experience. More
by KRISTAL2
Employees Worked With
