DO NOT BUY A VEHICLE HERE, AND NEVER GET YOUR VAN
I had the most horrible experience at this Mercedes dealership, if I could rate a zero I would. I went into a scheduled appointment
I had the most horrible experience at this Mercedes dealership, if I could rate a zero I would. I went into a scheduled appointment with a door that would not OPEN and left with a door that does not SHUT properly. I now have light and air blowing in my van from all the way around the door (you can see all the hardware from the outside), the door does not stay open when on a hill as it should, and the Sprinter mechanic also dented my door. I am so upset.
Check the photos and videos.
The service advisor, Jason Cowdry, kept telling me that I made the shoulder sized dent in my door from closing it... although I am a foot shorter than the dent, I am the only one who uses it, and closing the door was not my problem, only opening it.
My estimated 2-3 hour appointment was in total over 6 hours, and Jason Cowdry only gave me one update, which is just poor customer service and at this time said my van was almost done.
Four hours into my waiting I requested an update and AN HOUR later Jason Cowdry showed up and said that they couldn't fix my van and that it had was taking so long because the mechanic installed the wrong part. No apology.
When he finally brought my van back, six hours later, it was in disarray. My xxxx was disturbed. My personal drawers that were locked, were open and my personal items had been strewn around my floor. I felt complete disrespect for my van, which is my home. I felt violated.
At this time I notice the gap all the way around my door and the new dent. BOTH of my new problems Jason Cowdry blamed on me. He said that they did not adjust the door, and that was the main reason I was there... to adjust my door. He took my van over to the Sprinter shop, where I am assuming no one could help him because he turned around immediately and went to the regular Mercedes shop (NOT SPRINTER) where I could see him talk to a man. They proceeded to laugh and look at me before spending two seconds looking at my van and coming back to once again tell me that I did all the NEW damage to my vehicle.
Jason Cowdry stood there with his arms crossed, refusing to help me and said that it was now time for me to leave. I said you need to fix the damage you inflicted on my vehicle and I want to talk to your manager. This woman was already walking towards me, apparently the manager although I didn't get her name and she is not listed on the website as a manger, and instead of using her interpersonal communication skills and listening to my complaint with hopes of resolve she got up in my face close with her finger said that I was trespassing and that if I didn't leave she would call the cops. I told her to call the cops because I was the one being screwed, and now in hind site I wish she would have called for a complete report of this day. She did not take one action to help resolve a concern, she is a horrible employee. I will be finding her name and adding it to my further complaints.
I expect a bit of professionalism from Mercedes, and especially from the dealership that sold me my Sprinter brand new.
I will NEVER step foot near this dealership again, will continue to spread my disgust with my service and am pursuing accountability and compensation for the many new repairs needed on my vehicle.
Jason Cowdry should be fired.
In hopes of saving someone else the same misfortunate treatment I will not let this go.
Rachel Belschner, RN
PS: I did not notice that my van door did not stay open on as hill as it should until I parked on a hill later that day. Another problem inflicted by this dealership.