Mercedes-Benz of Eugene

Always provides personal service in a timely and cordial manner. Have been a customer since 2003 and hopefully will continue this quality relationship. manner. Have been a customer since 2003 and hopefully will continue this quality relationship. More

I live in Bend and have my Sprinter serviced here. I'm still establishing a long-term relationship with the dealership, but my experiences are positive and I've been well taken care of. Nearly all I'm still establishing a long-term relationship with the dealership, but my experiences are positive and I've been well taken care of. Nearly all of that is because of Shawn's skilled handling of a few weird snafus and his communication style; transparent, direct, consistent, and proactive. I fully trust I'll get excellent care here and that Shawn understands any worries and concerns I might have in advance. It feels amazing to have that trusting relationship with any business and Shawn specifically. I'll keep coming back. More

I could not have asked for a better experience than the one we had with Jason. Amazing! one we had with Jason. Amazing! More

Shawn in service was efficient and knowledgeable. The car was serviced as promised, and even received a wash. The car was serviced as promised, and even received a wash. More

The scope of needed service and repair, and timeline to completion, were clearly stated. The work was completed on time. completion, were clearly stated. The work was completed on time. More

Jayson was very knowledgeable, he answered all of our questions and addressed are concerns. The dealership was very accommodating and the staff friendly and professional. I would recommend it for future. questions and addressed are concerns. The dealership was very accommodating and the staff friendly and professional. I would recommend it for future. More

3rd time we’ve been there for recall service Wonderfull experience each time Extremely professional experience each time Extremely professional More

Thanks to Shawn for the excellent support when I am in the dealership or close by with an issue that recently happened! The best service! the dealership or close by with an issue that recently happened! The best service! More

Oh my stars! Mercedes Benz of Eugene knocks it out of the park for competent customer service! Let’s just start with when you first arrive…. The staff is warm , i Mercedes Benz of Eugene knocks it out of the park for competent customer service! Let’s just start with when you first arrive…. The staff is warm , informative, inviting, helpful, and kind, just for starters!!!! The establishment is clean and when I get my car back it is always cleaner!(not to mention , always fixed correctly 😊). Not only does MB of Eugene take care of my car, they take care of me.‘ whether it is accommodating a ride to a place while my car is being serviced or a rental or just a listening ear, they hit this out of the parking lot every time!!! This dealership isn’t just another place that sells cars, they have created a business of truly making the customer feel that they are family! This establishment has an amazing work ethic with attention to details and compassion that makes me one satisfied happy customer! Thank you for being in Eugene and taking care of me and my car!! If I was to rank your business, it is the best ever! More

Great customer service, Matt is a fave! Always making sure my needs are met. Always nice to have my car spiffed up before they return it as well! Always making sure my needs are met. Always nice to have my car spiffed up before they return it as well! More