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Mercedes-Benz of Fairfield
Fairfield, CT
168 Reviews
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Showing 168 reviews
May 26, 2020
amazing sales rep I just want to say everything that's going on with the pandemic and all it is fantastic to see the professionalism at this MB dealership. My salesman I just want to say everything that's going on with the pandemic and all it is fantastic to see the professionalism at this MB dealership. My salesman George Boccuzzi what's phenomenal. Unfortunately I wasn't able to buy a car this time around but I promise I will be back when I'm ready. More
by yankeesbleachers
Employees Worked With
George Boccuzzi
Helpful September 14, 2018
Fairfield Mercedes Benz Service is Outstanding In the Strongest Words – Fairfield Mercedes Benz Service has provided the best Service Experience of my life. The total process from the beginning to In the Strongest Words – Fairfield Mercedes Benz Service has provided the best Service Experience of my life. The total process from the beginning to the conclusion is a demonstration of professionalism. Toshe Isaku has earned my trust over the years due to her demonstrated customer dedication. She made a positive first impression on me and proved to be highly motivated and knowledgeable. She repeatedly confirmed a strong personal commitment to her customer, the product and company she represents. Toshe excels in communications and interactions which helps the customer make decisions with confidence. I can buy a car anywhere. It is the service of my two vehicle, a SUV and a AMG that brings me back to Fairfield Mercedes. More
by 14flip
Employees Worked With
Toshe Isaku
September 08, 2018
A Gem of A Service Center I visited the dealership and was extremely impressed by the professionalism and honesty, particularly of Juan Ramos, Service Advisor. They were promp I visited the dealership and was extremely impressed by the professionalism and honesty, particularly of Juan Ramos, Service Advisor. They were prompt, and efficient. I had recently had new tires put on the vehicle which caused two dshboardd lights to go on. The tire shop claimed I needed new sensors and my mechanic said the sensors were fine. He added air to the tires but the light continued to go on. He as puzzled and requested I make an appointment for a full evaluation of the issue. Fairfield Mercedes dealership tested the sensors, put air in the tires and the dashboard lights went off. They serviced my car as quickly as possible and were as honest and straightforward as possible. I will return when I have an issue with the car. More
by AlisonM
Employees Worked With
Juan Ramos
July 15, 2018
Outstanding experience They went above and beyond to get me the car back in A timely way! Work was excellent and within the expected price, will use them again. They went above and beyond to get me the car back in A timely way! Work was excellent and within the expected price, will use them again. More
by Djredcat
Employees Worked With
Joseph
July 04, 2018
Honest and straight forward The process was simple, friendly and we got a great price. It never felt like the stereo typical car sales experience, it was quite the opposite. The process was simple, friendly and we got a great price. It never felt like the stereo typical car sales experience, it was quite the opposite. More
by Churchill44
Employees Worked With
Joe
June 30, 2018
ML55 AMG Sevice Needed After service the ML55 AMG drives as well as it did when new thank you so much for the excellent service. Going back soon the finish some other repair After service the ML55 AMG drives as well as it did when new thank you so much for the excellent service. Going back soon the finish some other repairs that’s needed. More
by Frankiec219
Employees Worked With
Service Dept
June 28, 2018
Very nice people to work with Salesperson Brian Fitzgibbons was very nice, kind smart. Helped a lot, definitely will recommend with friends and family Thank you Brian Fitzgibbon Salesperson Brian Fitzgibbons was very nice, kind smart. Helped a lot, definitely will recommend with friends and family Thank you Brian Fitzgibbon for your help More
by Kurka2015
Employees Worked With
Brian Fitzgibbons
April 02, 2018
Awesome Penske Staff Bought Land Rover Lr4 had a little trouble with truck passing Emissions in My state of NJ, made phone call to dealer and received a call back from th Bought Land Rover Lr4 had a little trouble with truck passing Emissions in My state of NJ, made phone call to dealer and received a call back from the GM Brett Drago he made App. for me with Land Rover Monmouth a Penske store in NJ. Between Brett and Amanda Johnson they took care of all issues, I can't say enough about the service and professionalism of both parties. Thank You Brett and Amanda and the Penske organization. More
by mark cirillo
Employees Worked With
Brett Drago, Amanda Johnson
February 17, 2018
Worst Car Dealership in America I had an issue escalated to the service manager because the front line team could not diagnose the problem of the vehicle that was bought in for servi I had an issue escalated to the service manager because the front line team could not diagnose the problem of the vehicle that was bought in for service. Matt, the service manager, lacks powerful communication skills to navigate these challenging situations.He doesn’t put his customers at the center of everything he does; neither does his team. More
by luxurycar
Employees Worked With
Matt, service manager
February 17, 2018
Horrible service I had an on going issue with my vehicle that required multiple visits. On one visit, they even gave me someone else’s car!!!!!!! I thought it was a j I had an on going issue with my vehicle that required multiple visits. On one visit, they even gave me someone else’s car!!!!!!! I thought it was a joke and I was on the show punkd- waiting for the cameras to come out and tell me how this was just a big joke. Sadly, no cameras filming - it was actual negligence and carelessness. Matthew Pikul, the service manager, was extremely rude and refused service to correct my vehicles issue. He told me to find another dealership who can help and that he will not allow me to schedule an appt. Is that how car issues are fixed? Banning the client? Well, let me help everyone else from being subjected to this type of cruel customer service. I have never been treated so poorly in my life. I’m sure a KIA dealership provides better customer service than this! I took it to another MB dealer and they fixed it on the first shot. dont waste your time or money on this dealership!!! More
by Mbforme
Employees Worked With
Matthew Pikul
