Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Fairfield
Fairfield, CA
24 Reviews
Remember the last time you bought or serviced a car? For many, it’s never much fun. Wouldn't it be nice to work with a dealership that strives to create a positive experience for you above all else?
Our “Simple Price. Simple Process.” philosophy puts our customers first in everything we do.
Transparent pricing. One point-of-contact. No commissioned sales. Consistent experience.
We want you to enjoy not just your Mercedes-Benz, but every interaction you have with us.
If you’re curious to see how this philosophy works in practice, we’re here for you. No pressure, no obligations. Just a chance to experience a different way of doing things.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 24 reviews
October 10, 2025
Great dealership and equally great workers. Car processed efficiently and work performed flawlessly. Will come back for sales and service. Car processed efficiently and work performed flawlessly. Will come back for sales and service. More
by jfrydryk
Verified CustomerEmployees Worked With
October 10, 2025
It was very professional I am happy with the service I receive. I will recommend it to my friends. receive. I will recommend it to my friends. More
by nicapacogranada
Employees Worked With
October 10, 2025
Miguel is very professional. With that being said my issue is not resolved. I keep hearing that they have never seen the problem I am having. I don’t know where to begin to get t With that being said my issue is not resolved. I keep hearing that they have never seen the problem I am having. I don’t know where to begin to get the issue fixed. Looking into a second opinion. It’s costing lots wages for me to take time off work. Again Miguel is very kind and professional. More
by peacefulsol62
Employees Worked With
Miguel
October 10, 2025
The staff especially Marcos was very professional. They were kind and answered my questions and concerns. Marco explained everything well and the rental unit staff was amazing. They were kind and answered my questions and concerns. Marco explained everything well and the rental unit staff was amazing. More
by countoncostond
Employees Worked With
Marcos
September 13, 2024
Please be careful when you give your car for repairs. The mechanics are irresponsible and they forget to check everything, check all engine before you move your car from the parking and make sure to take The mechanics are irresponsible and they forget to check everything, check all engine before you move your car from the parking and make sure to take pictures, they over promise and under deliver, luckily in my case they left the engine coolant empty and the lid was left open, good was I checked before I moved my car, be on the look out, the know how to charm people This is my honest opinion More
by Loan611
Employees Worked With
Greg Khari
October 04, 2020
As a 12 year customer of Mercedes Benz, I have a long history and high expectations from a dealer that sells automobiles that cost as much as a house in some part of the country. That being said, I history and high expectations from a dealer that sells automobiles that cost as much as a house in some part of the country. That being said, I was simply stunned to be treated like I was shopping for a used car at Bob's Corner Lot when I went in to the dealers showroom to inquire about purchasing a replacement for my wife's expiring lease. Not only were they disrespectful by leaving us waiting 30 minutes for them (we left), but in the end the proposal they presented was almost laughable. Audi is looking so much better as our next vehicle. More
by JESSE.HILLMAN
Employees Worked With
Sales Person
April 02, 2019
Very poor communication and poor management Here is the deal with this dealership our advisor was Ken, who promised to call us regarding warranty on our vehicle and never did. We received a call Here is the deal with this dealership our advisor was Ken, who promised to call us regarding warranty on our vehicle and never did. We received a call after the vehicle was already done slapping us with a $ 876.00 dollar bill which I did not technically authorize. I spoke to the service manager who said basically tuff titty said the kitty when the milk went dry basically tough xxxx because the service advisor had me sign due to the fact he said he needed it for them to do any work, they also lost out mats And was very rude on the phone very very unhappy and would never recommend this dealership ever horrible customer service and communication More
by Dealer review
Employees Worked With
Ken and Tim
February 20, 2019
Second worst dealer experience in my life. The communication skills of the staff at this dealership can best be described as wanting. In the process of working a deal on a car, the primary cont The communication skills of the staff at this dealership can best be described as wanting. In the process of working a deal on a car, the primary contact Aaron Devers, just stops replying, the person I'm passed off too, Barry Flores likewise, fails to reply to messages left for him and in the meantime the car was sold to someone else. After this I spoke with Justin the general sales manager, who seemed to much prefer talking as opposed to listening. More
by CSIguru
Employees Worked With
Justin Legrand-Logan, Barry Flores, Aaron Devers.
