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Mercedes-Benz of Fairfield
Fairfield, CA
93 Reviews
Remember the last time you bought or serviced a car? For many, it’s never much fun. Wouldn't it be nice to work with a dealership that strives to create a positive experience for you above all else?
Our “Simple Price. Simple Process.” philosophy puts our customers first in everything we do.
Transparent pricing. One point-of-contact. No commissioned sales. Consistent experience.
We want you to enjoy not just your Mercedes-Benz, but every interaction you have with us.
If you’re curious to see how this philosophy works in practice, we’re here for you. No pressure, no obligations. Just a chance to experience a different way of doing things.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 93 reviews
May 19, 2026
It was a pleasure to buy my car with Doug. He was so helpful and made the purchase easy. He was so helpful and made the purchase easy. More
by cemannix
Verified Customer
May 19, 2026
Good service staff great timing and great communication with me as a customer love the service with me as a customer love the service More
by dcusta
Employees Worked With
May 18, 2026
Ridiculous customer service now apparently that their is new ownership. If you had an electric car serviced before you would not replace gas in the loaner but now new rules. Ok I guess purchasing a 125k v new ownership. If you had an electric car serviced before you would not replace gas in the loaner but now new rules. Ok I guess purchasing a 125k vehicle is not important More
by lovelyprincessami
Employees Worked With
Loaner dept
May 16, 2026
I recently had a complex service issue with my 2022 Metris van. Following a standard factory fuel pump recall, there was a technical complication with the vehicle's aftermarket auxiliary heating system Metris van. Following a standard factory fuel pump recall, there was a technical complication with the vehicle's aftermarket auxiliary heating system, which relies on the Mercedes fuel tank. Their mistake created a great deal of work and expense until I was finally able to determine that it was indeed their mistake that caused the problem. While the path to a resolution was initially long and difficult, the way the leadership team stepped up to take responsibility was truly impressive. I had the pleasure of working with the General Manager, Diana Kennedy, who listened to my concerns with genuine empathy. She provided a resolution that went above and beyond my expectations, restoring the peace of mind I originally sought when I chose Mercedes-Benz. It demonstrates that Mercedes-Benz of Fairfield values its customers and is willing to stand behind the quality of its workmanship, even when the path to a resolution is complicated. I also want to credit Jose in the service department for his communication and diligent effort during the final steps of the repair. It is clear that this team cares about their customers and is committed to professional excellence. More
by kittylong00
Employees Worked With
Diana Kennedy
May 15, 2026
Excellent work and professional. Although, was not aware of credit card use and service charge. Also, do not accept checks? But only debit card. Not happy with that. Although, was not aware of credit card use and service charge. Also, do not accept checks? But only debit card. Not happy with that. More
by vibrant707
Employees Worked With
Miquel
May 14, 2026
The employees were all very nice and polite. They were very friendly with me and answered all my questions and concerns They were very friendly with me and answered all my questions and concerns More
by lionelanitachatman
Employees Worked With
May 12, 2026
Excellent customer service by Nic Vigil. Took great care of me when I needed service Took great care of me when I needed service More
by pys50
Employees Worked With
May 12, 2026
The customer service was excellent and timely services made the visit fast and efficient. The information passed on after amd during service is greatly appreciated. made the visit fast and efficient. The information passed on after amd during service is greatly appreciated. More
by antonio_strayhorn
Employees Worked With
Service Dept
May 09, 2026
My issue was resolved in a somewhat timely manner the only issue was an update that made the car loose communication and wouldn’t start that issue was resolved also haven’t had any problems since only issue was an update that made the car loose communication and wouldn’t start that issue was resolved also haven’t had any problems since More
by ALONZOLOGAN
Employees Worked With
Nick
