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Mercedes-Benz of Fairfield
Fairfield, CA
199 Reviews
Remember the last time you bought or serviced a car? For many, it’s never much fun. Wouldn't it be nice to work with a dealership that strives to create a positive experience for you above all else?
Our “Simple Price. Simple Process.” philosophy puts our customers first in everything we do.
Transparent pricing. One point-of-contact. No commissioned sales. Consistent experience.
We want you to enjoy not just your Mercedes-Benz, but every interaction you have with us.
If you’re curious to see how this philosophy works in practice, we’re here for you. No pressure, no obligations. Just a chance to experience a different way of doing things.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 199 reviews
Verified Customer
August 18, 2026
I had an exceptional experience with Mercedes-Benz service. My service advisor Mark went above and beyond from start to finish—professional, knowledgeable, responsive, and genuinely committed to makin service. My service advisor Mark went above and beyond from start to finish—professional, knowledgeable, responsive, and genuinely committed to making sure I was taken care of. My prepaid service package had expired and I did not realize it had expired. Mark checked with his management and Mercedes honored the service. A month prior Mark helped with a major repair and Mark was extremely helpful and knowledgeable. After the major repair I had actually been considering whether my next vehicle would be another Mercedes, but this last experience made that decision much easier. The outstanding service and the way I was treated are a big reason I’m choosing to stay with Mercedes-Benz. A great vehicle is important, but having a service advisor and dealership you can trust is just as important. Thank you for providing the kind of service that earns long-term customers. I truly appreciate it and highly recommend them. More
by ipreciado
Employees Worked With
Mark Mallanao
August 16, 2026
my experiences with Mercedes-Benz of Fairfield keep getting better and better every time and smoother In-N-Out they have the parts needed on hand. Communication is great. I really like dealing with Jos getting better and better every time and smoother In-N-Out they have the parts needed on hand. Communication is great. I really like dealing with Jose and Tony and Dave. The Mechanic's been working on my sprinter van since 2017. More
by brucegetty
Employees Worked With
Tony and Jose
August 14, 2026
Nick is the best advisor and very helpful every time I need service. The team does a good job on all aspects and images been happy with them for 10 years need service. The team does a good job on all aspects and images been happy with them for 10 years More
by Wla
Employees Worked With
Nick
August 14, 2026
Probably one of my best service experiences over the years I've had at Mercedes Fairfield. Nicolas was great and every service item was accomplished. years I've had at Mercedes Fairfield. Nicolas was great and every service item was accomplished. More
by dfreed2
Employees Worked With
Nicolas Vigil
August 13, 2026
It was very nice to interact with Fahad. I drove 75 miles but it was worth it. I am going to recommend to my friends. Though it would have been great experience if I was told about the front I drove 75 miles but it was worth it. I am going to recommend to my friends. Though it would have been great experience if I was told about the front tyres bad shape and i was given a deal to get it replaced. More
by chinmaya24x7
Employees Worked With
Fahad Khan
August 12, 2026
I really appreciate Tony’s customer service and communication. Tony and his team addressed my van issue quickly and fixed a recall issue that I wasn’t even aware of. I also like the video walkthr communication. Tony and his team addressed my van issue quickly and fixed a recall issue that I wasn’t even aware of. I also like the video walkthrough that reflects them checking my tires. Etc. I will always take my van here to get serviced. More
by yokamau
Employees Worked With
Tony
