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Mercedes-Benz of Fairfield
Fairfield, CA
137 Reviews
Remember the last time you bought or serviced a car? For many, it’s never much fun. Wouldn't it be nice to work with a dealership that strives to create a positive experience for you above all else?
Our “Simple Price. Simple Process.” philosophy puts our customers first in everything we do.
Transparent pricing. One point-of-contact. No commissioned sales. Consistent experience.
We want you to enjoy not just your Mercedes-Benz, but every interaction you have with us.
If you’re curious to see how this philosophy works in practice, we’re here for you. No pressure, no obligations. Just a chance to experience a different way of doing things.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 137 reviews
June 29, 2026
Service department is very efficient. I dropped my car off for its 5yr/50k service and received a free loaner for the day. My only surprise was the cost. I thought I was going in for the I dropped my car off for its 5yr/50k service and received a free loaner for the day. My only surprise was the cost. I thought I was going in for the standard Service A that usually runs under $400 and was told that at 5 years they do more maintenance which brought the cost to $2,000! Since my car only had 13,400 miles on it, not close to 50k and was no longer under warranty, I decided to refuse the $700 they were charging to replace 4 spark plugs and used a 15% discount coupon, which brought the bill down to $1000. Does it really cost $700 to replace 4 spark plugs and how do I know I really needed them? I will shop around in the future for my next service interval! They did wash my car, though! More
by barb18
Verified CustomerEmployees Worked With
Miguel (Service)
June 27, 2026
Mercedes-Benz of Fairfield accommodated me with a last-minute service appointment, and I couldn’t be happier with the experience. I came in for a B1 service and waited at the dealership while my car last-minute service appointment, and I couldn’t be happier with the experience. I came in for a B1 service and waited at the dealership while my car was being serviced. Mark kept me updated on the status of my vehicle throughout the entire process, which I really appreciated. The service manager, Davis, also checked on my mom and me several times to make sure we were comfortable, offering us water and snacks along the way. The level of customer service was exceptional. The wait didn’t feel long at all because they made us feel so well taken care of. I truly appreciated the attention and hospitality, and I’ll definitely be returning for my next service! More
by NOS
Employees Worked With
Mark Mallanoa, Davis Nguyen
June 26, 2026
Nic Vigil has been my advisor for many years and has always been very efficient and transparent with the care/service of my car. Great team at Mercedes Fairfield. always been very efficient and transparent with the care/service of my car. Great team at Mercedes Fairfield. More
by mraaronsok
Employees Worked With
Nic Vigil
June 22, 2026
The staff is professional and courteous. Their AI “staff” needs some additional training. I had some difficulty trying to reschedule an appointment. I think it’s important to notify indiv Their AI “staff” needs some additional training. I had some difficulty trying to reschedule an appointment. I think it’s important to notify individuals in advance that you’re interacting with an AI. It took me a bit to recognize that I was interacting with artificial intelligence. It became obvious when the questions were repetitive. Amanda is almost there. More
by cheba323
Employees Worked With
Miguel Vazquez
June 21, 2026
Great Customer service and quick response. ! Really attentive salesman. Highly recommend it if you’re nearby or even far . ! Really attentive salesman. Highly recommend it if you’re nearby or even far . More
by marcosmares23
Employees Worked With
June 19, 2026
Selected the car on the internet. Made an appointment. Showed up at 10am. Drove the car. Agreed on a reasonable price. Signed papers. Wrote a check. Left with the car about noon. All Made an appointment. Showed up at 10am. Drove the car. Agreed on a reasonable price. Signed papers. Wrote a check. Left with the car about noon. All accomplished while talking to only one person. What else can you ask for. More
by tcstg
Employees Worked With
Misha and Mike
June 19, 2026
Came in for tire. When got home noted on paperwork other tires needed replacement. Was never advised while in shop. Now inconvenienced for a return trip. Tech cal When got home noted on paperwork other tires needed replacement. Was never advised while in shop. Now inconvenienced for a return trip. Tech called stating work done and lyft ride ordered but when arrived to pickup had to wait 30 mins for car wash. Also whenever leave car takes all day for service but if wait at shop can get car sooner….even with an appointment. More
by bruceyeager
Employees Worked With
Service dept
