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Mercedes-Benz of Fairfield
Fairfield, CA
190 Reviews
Remember the last time you bought or serviced a car? For many, it’s never much fun. Wouldn't it be nice to work with a dealership that strives to create a positive experience for you above all else?
Our “Simple Price. Simple Process.” philosophy puts our customers first in everything we do.
Transparent pricing. One point-of-contact. No commissioned sales. Consistent experience.
We want you to enjoy not just your Mercedes-Benz, but every interaction you have with us.
If you’re curious to see how this philosophy works in practice, we’re here for you. No pressure, no obligations. Just a chance to experience a different way of doing things.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 190 reviews
Verified Customer
July 30, 2026
Everything went smoothly and Jenna was great! She always communicates really well and the service was speedy, informative and love getting the car back perfectly clean! She always communicates really well and the service was speedy, informative and love getting the car back perfectly clean! More
by jessalynisham
Employees Worked With
Jenna
July 30, 2026
Always very attentive and on top of the process. Mark always takes care of me, even gave me a discount out of good faith. Will always come here before anywhere else to service my MB vehicles. Mark always takes care of me, even gave me a discount out of good faith. Will always come here before anywhere else to service my MB vehicles. More
by BDirk
Employees Worked With
mark
July 29, 2026
The other parts are good, especially your customer service: Tony and Jose, but this time when we asked a ride to pick up car, we have horrible experience, it happened twice within 2 days, finally ge service: Tony and Jose, but this time when we asked a ride to pick up car, we have horrible experience, it happened twice within 2 days, finally get a ride to pick up our van, waste time and money since our company has to pay for our driver to wait for the ride. If your company can't actually provide a ride, please don't tell customers that you can. We planned based on that information, and it ended up costing us both time and money. More
by matty7
Employees Worked With
Tony, Jose
July 27, 2026
Miguel the service writer was quick and helpful with getting my car service checked in and getting me to the loaner vehicle. He was also very professional and caring which this dealership had been lacki getting my car service checked in and getting me to the loaner vehicle. He was also very professional and caring which this dealership had been lacking in prior service appointments. I will schedule with him again! More
by morganbrace
Employees Worked With
Miguel V.
July 27, 2026
Beautiful facility. The team was helpful and I didn't feel pressured. We did the entire sales process online which was great. The next day they delivered my car, couldn' The team was helpful and I didn't feel pressured. We did the entire sales process online which was great. The next day they delivered my car, couldn't have been easier. More
by juliehenry
