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Mercedes-Benz of Fairfield

Fairfield, CA

4.7
231 Reviews
Remember the last time you bought or serviced a car? For many, it’s never much fun. Wouldn't it be nice to work with a dealership that strives to create a positive experience for you above all else? Our “Simple Price. Simple Process.” philosophy puts our customers first in everything we do. Transparent pricing. One point-of-contact. No commissioned sales. Consistent experience. We want you to enjoy not just your Mercedes-Benz, but every interaction you have with us. If you’re curious to see how this philosophy works in practice, we’re here for you. No pressure, no obligations. Just a chance to experience a different way of doing things.
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2950 Auto Mall Parkway

Fairfield, CA

94533

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Showing 231 reviews

September 02, 2026

Jose Martinez was excellent; very professional, friendly and accommodating. I will speak highly of Fairfield Mercedes and will come back when problems arise with my Sprinter. More

by 123TDT456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
Sep 02, 2026 -

Mercedes-Benz of Fairfield responded

We’re glad the service on your Sprinter 2500 felt professional and accommodating. Your kind recommendation means a lot, and our service department looks forward to assisting with any future needs your Sprinter may have. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

September 02, 2026

Tony and his team at Mercedes-Benz of Fairfield provided excellent service. Tony was extremely helpful, professional, and friendly throughout the entire process. The whole team was very responsive, knowledg More

by charlainehuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and his team
Sep 02, 2026 -

Mercedes-Benz of Fairfield responded

Your recognition of our team’s responsiveness, expertise, and friendly approach reflects the level of service we strive to provide. Knowing the service on your Sprinter 2500 felt smooth and stress-free means a lot to our team. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

September 02, 2026

I had a great experience with Mercedes-Benz of Fairfield. I would especially like to thank Jorge, who was supportive and professionally communicative during the process. He was persistent and made sure to ma More

by richadesign10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mojica
Sep 02, 2026 -

Mercedes-Benz of Fairfield responded

We’re glad the service on your Mercedes-Benz GLA 250 respected your schedule and felt seamless. Knowing that home delivery with electronic document signing met your needs is rewarding. Your positive feedback and five-star rating mean a great deal to our service department. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

September 01, 2026

Nic is extremely knowledgeable about the car and very helpful in sorting out all my issues. He knows much more than anyone I have met at other dealerships. Also very nice and genuine More

by sandra37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with management
Sep 01, 2026 -

Mercedes-Benz of Fairfield responded

Our service team is pleased we could resolve all the issues with your AMG GLC 43. Hearing that you found our expertise and sincerity so helpful means a lot to us. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 31, 2026

I have bought 2 cars already here at Fairfield and they have excellent customer service that’s why I keep coming back to them. More

by deleongenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hagen Bernecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2026 -

Mercedes-Benz of Fairfield responded

We’re glad you feel at ease here and trust us for both your vehicle purchases and your E-Class service. Knowing you’ve kept coming back because of our attentive service means a lot to our team. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 29, 2026

Excellent service performed, Tony D & JD do a great job . Will return again for any of my service needs ! More

by BOBCOLLIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony D
Aug 30, 2026 -

Mercedes-Benz of Fairfield responded

Knowing the service on your Mercedes-Benz Sprinter 2500 was excellent is rewarding. Your praise means a lot to our team, and we’re here for any future service needs. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 28, 2026

The service was excellent. The staff was friendly and courteous. I was provided with text updates in a timely manner and the transition to my rental car was very. smooth. Th More

by jlbarnes100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Vigil
Aug 29, 2026 -

Mercedes-Benz of Fairfield responded

Hearing that you found our updates timely and the transition to your rental seamless means a lot to our service team. We’re pleased our friendly and courteous staff could provide excellent care for your Mercedes-Benz GLA 250. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 28, 2026

This was a surprisingly positive experience! After nightmares at another MB dealership, the Fairfield Sprinter repair facility was a refreshing experience. Getting an appointment was easy. Check More

by LUCYMGREENWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Danai, Jose Martinez
Aug 28, 2026 -

Mercedes-Benz of Fairfield responded

Your mention of clear, concise communication reflects how our service staff focuses on keeping you informed. We’re pleased scheduling your appointment and check-in felt straightforward. We’re glad the service on your Sprinter 2500 wrapped up sooner than expected, and we appreciate you considering us for future non-recall needs. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 27, 2026

Everything went smooth and was nice to not have to hassle for anything. Thank you More

by Hunter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misha
Aug 27, 2026 -

Mercedes-Benz of Fairfield responded

We’re glad everything went smoothly and that your purchase of the used Hyundai Kona was hassle-free. Knowing you had a positive experience means a great deal to our team. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 26, 2026

It was very beautiful to get inn and get out, they set me up with a loner which was good, thank you for your service, my car runs real good after service, lastly I like the car wash, thank you More

by nabhayfron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Bayder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2026 -

Mercedes-Benz of Fairfield responded

We’re glad the loaner vehicle made your drop-off and pickup convenient and that you enjoyed the car wash. Simon is pleased to know your E-Class is running well after service. Your kind words mean a lot to our service department. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

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