Mercedes-Benz of Fairfield

I bought my Station Wagon at your dealership in 2013. I have only ever been there for service. I have never been stranded with any car trouble. That says it all. I have only ever been there for service. I have never been stranded with any car trouble. That says it all. More

The service took longer than originally stated. The price as quoted was consistent with final charges. Service advisor very nice and friendly. Blindsided by the 3% credit card charge (conside The price as quoted was consistent with final charges. Service advisor very nice and friendly. Blindsided by the 3% credit card charge (considering they don’t accept check).. What happened to all companies accepting credit card charges as a cost of doing business? Finally, there were absolutely no comments provided on the status of the car (this was a GT 63se,), and no comments about tread wear, brake wear, fluid levels, ….. I would have expected some feedback on the final receipt about the car’s condition, similar to other high end brands I have owned and serviced. More

Marcos was the associate is service who assisted me during the day my car was being serviced. He was polite, attentive, listened closely to my concerns and was efficient. He thoroughly explained my o during the day my car was being serviced. He was polite, attentive, listened closely to my concerns and was efficient. He thoroughly explained my options and answered my questions. One concern or question I have regarding the forms of payment you accept for service. Am I understanding correctly that you charge an additional 3% if a credit card is used? If so, I would not expect this from a luxury car dealership. More

It’s been great checking in - efficient and fast. The service advisor wasn’t as helpful as I’d like and couldn’t find me a loaner while I waited for 2 hours for the oil change. The waiting area was n The service advisor wasn’t as helpful as I’d like and couldn’t find me a loaner while I waited for 2 hours for the oil change. The waiting area was nice as I expected from a MB dealership. Overall, not bad at all! More

JD Martinez went over and beyond expectations Outstanding young man A Pleasure to work with. young man A Pleasure to work with. More

My service adviser was passive in attending to my car needs. He didn’t even dare to call me until I called him at 9:30 AM. I drop the car at 9:30 PM the night before. He keeps on giving mishaps when I as needs. He didn’t even dare to call me until I called him at 9:30 AM. I drop the car at 9:30 PM the night before. He keeps on giving mishaps when I asked for an Uber ride to the dealership to pick-up the car. When I arrived at the dealership, he was just sitting in his desk, staring at his computer when I picked up the car that afternoon. More

The best part about this dealership is that the moment you enter someone quickly comes to attend you and take care of you. They don’t let you wait at all. you enter someone quickly comes to attend you and take care of you. They don’t let you wait at all. More

Consistently a great experience for which I am truly grateful. The communication, the level of service - this is why I returned to this dealership when it was time to buy my second car from them. grateful. The communication, the level of service - this is why I returned to this dealership when it was time to buy my second car from them. More

Excellent Service ! !! Very competent staff - Very impressed !!!! We were very pleased with the service we received. Would not go anywhere else for our service !! Very competent staff - Very impressed !!!! We were very pleased with the service we received. Would not go anywhere else for our service !!! More

A very pleasant and thorough experience getting my vehicle serviced. I was kept informed and up to date of the progress which was very helpful. vehicle serviced. I was kept informed and up to date of the progress which was very helpful. More