Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Fayetteville
Fayetteville, NC
534 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
All of us at Mercedes-Benz of Fayetteville share this incredible achievement with all of you - our fantastic customers - without whom this award would not be possible. While we are thrilled with the recognition from Mercedes-Benz USA, you are the reason we go above and beyond to provide exceptional customer service. You choose a top tier brand; therefore, you should receive top tier service.
We also promise that we will not rest on these laurels, but we will continue to find new ways to make sure you thoroughly enjoy every visit to Mercedes-Benz of Fayetteville!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 534 reviews
May 26, 2025
Cheryl Bowman is an absolute pleasure to work with, great communication and follow up. Thank you for making the car buying experience easy and seamless communication and follow up. Thank you for making the car buying experience easy and seamless More
by larry.horenstein
Employees Worked With
Cheryl Bowman
May 24, 2025
Courtney McGregor is the bestest! !!! He came back 2 let me test drive 4 a 2nd time after he got off. Then came in his day off 2 finalize the deal. He's professional, knowledgeable, ki !!! He came back 2 let me test drive 4 a 2nd time after he got off. Then came in his day off 2 finalize the deal. He's professional, knowledgeable, kind, caring, and very patient. Rosa 2, she worked that computer and tablet like a pro. So very helpful, thanks 4 the Florida info. Best part, it was easy, and went quick. I'm still in AWWWW....THANK YOU JESUS!!!! I asked and received, better than I imagined. Thanks 4 allowing HIM 2 use y'all.... my Angels. GOD'S CONTINUED BLESSINGS!!!! I GOT ME A MERCEDES!!!! HALLELUJAH!!!! More
by atchaney
Employees Worked With
Courtney McGregor, Rosa business manager
May 21, 2025
A very pleasant sales experience overall. Courtney McGregor was an excellent salesperson. He was very patient and took a lot of effort to explain features of the car. He is very professiona Courtney McGregor was an excellent salesperson. He was very patient and took a lot of effort to explain features of the car. He is very professional and definitely an asset to your dealership. The sales process by Courtney is why I give the dealership 5 stars The finance process was very slow though over 3 hours and the explanation of the finances was could have been simpler - I would give the finance process 2 stars More
by sanjaythomas
Employees Worked With
Courtney McGregor, Tai
May 16, 2025
Very professional in all respects. Communicated the importance of making the process of selecting and obtaining a vehicle a pleasant experience for the customer. Communicated the importance of making the process of selecting and obtaining a vehicle a pleasant experience for the customer. More
by Robert
Employees Worked With
Julie Rutgers and Cheryl Bowman
May 15, 2025
Steve took EXCELLENT care of my car and brought the loaner to my home - which was a HUGE help! My car was returned to me in pristine condition - cleaned inside and out! Steve was very helpful in expl loaner to my home - which was a HUGE help! My car was returned to me in pristine condition - cleaned inside and out! Steve was very helpful in explaining what needed to be tended to and what was completed. I am very grateful for his attention to detail! More
by stephanie.thompson
Employees Worked With
Steve
May 14, 2025
Excellent service from Courtney. This is the second vehicle we have purchased from this location. If you are looking for a straight-forward, no nonsense car buying experience. Courtn This is the second vehicle we have purchased from this location. If you are looking for a straight-forward, no nonsense car buying experience. Courtney your guy. More
by tameca1
Employees Worked With
Courtney
