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Mercedes-Benz of Fayetteville
Fayetteville, NC
548 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
All of us at Mercedes-Benz of Fayetteville share this incredible achievement with all of you - our fantastic customers - without whom this award would not be possible. While we are thrilled with the recognition from Mercedes-Benz USA, you are the reason we go above and beyond to provide exceptional customer service. You choose a top tier brand; therefore, you should receive top tier service.
We also promise that we will not rest on these laurels, but we will continue to find new ways to make sure you thoroughly enjoy every visit to Mercedes-Benz of Fayetteville!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 548 reviews
August 21, 2025
Courtney McGregor with a big smile displayed his knowledge of M-xx and patience by working with my wife to select her first Mercedes Benz. I was grateful that I did not have to spend a lot of time i knowledge of M-xx and patience by working with my wife to select her first Mercedes Benz. I was grateful that I did not have to spend a lot of time in the process. My wife and I was very please with Courtney McGregor and Tyhim Baker, their team work together was good and made our experience exceptional. And I felt like they provided us with the best options for purchasing and maintaining her M-B. More
by Penix
Employees Worked With
Courtney McGregor, Tyhim Baker
August 14, 2025
Fast service. Was able to get my car in and received a loaner vehicle due to a 5hr wait. Great option for those of us who live 45mins away from the dealership. Was able to get my car in and received a loaner vehicle due to a 5hr wait. Great option for those of us who live 45mins away from the dealership. More
by farrel_mclaurin1
Employees Worked With
I don't know
August 12, 2025
Title: Misleading Sales Experience and Prolonged Title Delays – Buyer Beware!!! I purchased a 2024 Toyota Camry XSE V6 from Mercedes-Benz of Fayetteville on August 2, 2025. The transaction was presented Delays – Buyer Beware!!! I purchased a 2024 Toyota Camry XSE V6 from Mercedes-Benz of Fayetteville on August 2, 2025. The transaction was presented as clean and straightforward: I would handle registration and titling independently in New York State, and the dealership would provide the necessary paperwork—including the title—promptly. That assurance turned out to be misleading. 📆 Timeline of Events: - August 2: Vehicle purchased with full agreement that I would self-register in New York. - August 4: Full payment completed. I requested the title be sent directly to me. - August 5–7: Sales staff confirmed the title would be overnighted by August 8. - August 8: No title received. I followed up and was told there was a delay. - August 9–10: New delivery date promised: August 11. - August 11: Again, no title. No explanation provided. No proactive outreach from management. - August 12 onward: Continued delays, vague updates, and no resolution. Vehicle remains unregistrable and legally undrivable beyond the temporary tag period. Throughout this process, I’ve made multiple written and verbal requests for clarity and resolution. Instead of transparency, I’ve received shifting timelines, verbal reassurances, and silence from dealership leadership. The sales team has been polite but ultimately powerless to resolve the issue, and management has been conspicuously absent. 🚫 What Went Wrong: - Failure to deliver title as promised, despite full payment and multiple confirmations. - Misrepresentation of the sales process, especially regarding title logistics. - Lack of accountability, with no escalation or resolution from dealership leadership. - Disruption to legal registration, leaving me with a vehicle I cannot drive or insure properly. This experience reflects a serious breach of trust and professionalism. A luxury dealership should not operate with this level of disorganization or disregard for legal obligations. Buyers deserve clarity, honesty, and timely documentation—none of which were provided here. I strongly advise anyone considering a purchase from Mercedes-Benz of Fayetteville to verify title procedures in writing and be prepared for delays. What’s promised during the sale may not be honored afterward. More
by er42architect
Employees Worked With
Dylan Graham
August 11, 2025
08/0/2025: My daughter and I had the pleasure of meeting Dwayne Bowen, and we were immediately impressed by his warm and welcoming smile. Dwayne demonstrated honesty and integrity in his business dealings a Dwayne Bowen, and we were immediately impressed by his warm and welcoming smile. Dwayne demonstrated honesty and integrity in his business dealings and sales. His communication was consistently straightforward and transparent, with no hidden gimmicks. Mercedes-Benz of Fayetteville is hiring staff with a strong customer-centric approach. Dwayne went above and beyond for us, helping us secure a fantastic deal. Great job, Dwayne! We will be sure to share your business cards with all our friends and family. Best regards, KL & K. More
by KL & K
Employees Worked With
Dwayne Bowen
July 24, 2025
Mercedes-Benz of Fayetteville's service department is an oasis in a desert lacking in service oriented people. Justin represents Mercedes and Mercedes of Fayetteville extremely well. oasis in a desert lacking in service oriented people. Justin represents Mercedes and Mercedes of Fayetteville extremely well. More
by AlpinaB7
Employees Worked With
Justin
