Mercedes-Benz of Fayetteville

Great Service was quick and convenient with my day! My service manager was very friendly and knowledgeable. She called and clarified all services and she ha Service was quick and convenient with my day! My service manager was very friendly and knowledgeable. She called and clarified all services and she had me in and out. More

Deal of a Lifetime Great price on trade, great price on purchase, what more do you need? I got to meet the manager and my salesman was very friendly. You could just tell Great price on trade, great price on purchase, what more do you need? I got to meet the manager and my salesman was very friendly. You could just tell they cared about getting us the best deal they could. More

Lavar Marlow Brooke and Reggie are the best! I have two vehicles from Mercedes of Fayetteville. They are courteous and prompt to our needs. They are so awesome th Brooke and Reggie are the best! I have two vehicles from Mercedes of Fayetteville. They are courteous and prompt to our needs. They are so awesome they picked both vehicles up at one time for us and serviced them!! We are grateful. Each visit the cars come back ready to roll!!! I'd recommend them for service needs! Rev. Lavar Marlow More

Kathryn made this a fantastic car buying experience! We had an awesome buying experience with MB of Fayetteville. We worked with Kathryn Crumpler, who was absolutely fantastic! We live in the Wilmington We had an awesome buying experience with MB of Fayetteville. We worked with Kathryn Crumpler, who was absolutely fantastic! We live in the Wilmington area and were having a hard time finding a 4 Runner that matched our needs. Kathryn knew we were coming from a distance with a toddler, so she gave us all the information we needed up front before driving up. She sent us a video, answered service questions, and even negotiated pricing with us via text, email, and phone. She also made sure it was pulled up, cleaned, and ready for us to test drive it. We couldn't get up there for a day, so they were able to hold it was a small deposit, which was very helpful. Upon arriving, Kathryn was friendly and easy going yet knowledgable. She greeted us with smile and welcomed our one year old as well. She made sure we were hydrated and accommodated our whole process of transferring our car seat and everything else that goes along with having a toddler in tow. During the test drive, we noticed a problem with the brakes slipping / pulsating. This was a bit of disappointment, because we specifically asked about the condition of the rotors / pads before driving up there because it wasn't shown as being done on the car fax. For the high mileage the vehicle has, we were surprised to hear that the service manager did not see a problem with the brakes and assured us they didn't need to be done. We also noticed a problem with the rear driver's side door not opening from the inside. Kathryn took these concerns right to the service department. Paul Myers from the service department went outside to check the car over again. Paul said the door definitely needed to be fixed but the brakes were good. He was quite rude to my husband when discussing the brakes. My husband insisted that Paul drive the car again because there is no way the brakes were good. When Paul came back, he made it right by apologizing to my husband and expedited getting 4 new rotors from a nearby Toyota dealership. We left for lunch while the door was fixed and the new rotors were put on. Of course this was a bit of a hassle for us because it made our time out of town longer with a hungry / sleepy toddler and our dog waiting or us back home. However, the dealership was so accommodating on getting the work done quickly and Kathryn made the whole experience great. By the time we were done with lunch, the car was done. There was a bit of a wait for the F&I paperwork to be completed, but again, Kathryn made us comfortable and helped us keep our toddler entertained. All in all, Kathryn made this experience one of the best car buying experiences! (And we've had quite a few car buying experiences over the years). If you consider purchasing from this dealership, definitely ask for Kathryn! More

Great Experience It was a great experience. Both Anthony and Rosa were great in the sales and delivery. The price was right and I was happy and satisfied. Thank y It was a great experience. Both Anthony and Rosa were great in the sales and delivery. The price was right and I was happy and satisfied. Thank you. More

Keep me informed Service representative was exceptional at keeping me informed. Recommended service provided was much appreciated. Sherry the service rep was great to Service representative was exceptional at keeping me informed. Recommended service provided was much appreciated. Sherry the service rep was great to work with. Thank you! More

The experience was great, with friendly expert staff. When purchasing a high end car is always scary, but the experience I had with Mr. McGregor and other staff at Mercedes was awesome. the transaction wa When purchasing a high end car is always scary, but the experience I had with Mr. McGregor and other staff at Mercedes was awesome. the transaction was done with such ease I almost wonder if Was really going to get the car. "lol" More

Service of E350 Great service and follow-up by Sherrie the staff. I received updates throughout the service and a follow up call afterward to confirm that all was co Great service and follow-up by Sherrie the staff. I received updates throughout the service and a follow up call afterward to confirm that all was completed to my satisfaction. More

Great Deal We were in the market for a SUV. I always wanted a Mercedes-Benz. The sales rep made it happen. Everyone worked as a team and were friendly and profes We were in the market for a SUV. I always wanted a Mercedes-Benz. The sales rep made it happen. Everyone worked as a team and were friendly and professional. We felt like family. Thanks guys! More

Jamie Johnson was the whole reason i do business there he seems to take a personal interest in you being there,,great communications. he calls you when something else needs to be done to get your approva he seems to take a personal interest in you being there,,great communications. he calls you when something else needs to be done to get your approval and i feel he has my best unterest aS HEART.. More