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Mercedes-Benz of Flemington
Flemington, NJ
1,582 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,582 Reviews of Mercedes-Benz of Flemington
June 11, 2019
S-550 Found Flemington Mercedes Benz dealership through USAA car buying service. The internet sales team was very responsive to my inquiry. I have no comp Found Flemington Mercedes Benz dealership through USAA car buying service. The internet sales team was very responsive to my inquiry. I have no complaints just an observation. In the span of 4 days of working on this, I emailed and / or spoke with no less than 4 people. I sent an email to one person and I'd get a response from someone else. The deal took two days longer because I was looking for a response from person one and just happen to catch person two while clearing my inbox. Additionally, I was called by 2 or 3 people asking for information to "speed up the paper work" but when I arrived at the dealer to pick up my car, I still spent 2 hours either doing or waiting to do paperwork. The person who would ultimately complete the "paperwork" didn't have the "paperwork" that I had previously submitted. Everyone was professional and polite and I have no complaints in that regard. More
by WILLIAMS.ZEKE
Verified CustomerEmployees Worked With
Margret, Brett, Julian and one other gentleman that I can't recall his name., Janae Dutcher, Brett Horlacher
June 11, 2019
Quick, easy, & awesome! George Berstler, Janae Dutcher, Brett Horlacher, and Gregg Ciocca made this a great buying experience. They all took time to send me photos of the ca George Berstler, Janae Dutcher, Brett Horlacher, and Gregg Ciocca made this a great buying experience. They all took time to send me photos of the car and answer my questions. The car was exactly as described, no surprises, and they were very respectful of my time. A great experience! More
by ELANDRY0718
Employees Worked With
Janae Dutcher, Brett Horlacher, Gregg Ciocca Jr, George Berstler
June 11, 2019
Tire was losing air. Paul was great! Very friendly and helpful. Took care of my service needs quickly and efficiently. Explained what needed to be done and did it quic Paul was great! Very friendly and helpful. Took care of my service needs quickly and efficiently. Explained what needed to be done and did it quickly. More
by MAUREENMURRAY
Employees Worked With
Paul Sigler
June 11, 2019
Smell of cabin air My problem has not been solved. I am very disappointed in my service. I got my car back and the smell was still there - not quality work. My problem has not been solved. I am very disappointed in my service. I got my car back and the smell was still there - not quality work. More
by MR
Employees Worked With
Paul
June 10, 2019
Very good Mr.Mark Renna ( Sales representative ) was very helpful in selecting the perfect GLE 350 for me.....will definitely recommend him and the dealership.. Mr.Mark Renna ( Sales representative ) was very helpful in selecting the perfect GLE 350 for me.....will definitely recommend him and the dealership....good experience More
by KEDAR87
Employees Worked With
Mark Renna
June 07, 2019
Excellant Service Jamie provided excellent service. Keeping in touch with me via text messaging on progress of service. They had my car for 3 days and provided me with Jamie provided excellent service. Keeping in touch with me via text messaging on progress of service. They had my car for 3 days and provided me with a free loaner car. Excellent job. More
by THEGOLDDIGGERDS
Employees Worked With
Jami Mc Laughlin
June 04, 2019
Professional team!! Very detailed walk around. Professional crew that takes care of customer needs. Happy to be your customer. For a detailed oriented customer like me Very detailed walk around. Professional crew that takes care of customer needs. Happy to be your customer. For a detailed oriented customer like me the information and communication were as required appreciate the entire crew on this Great job!! More
by MAHAVIS
Employees Worked With
Brett Horlacher, Jeremy Sabol, Julian Montilla
June 04, 2019
Leased a 2019 GLC We knew Neil Gerstein from 2016, since we last leased a C300 car. We went back and had a great experience in leasing a GLC this time. Thank you Neil. We knew Neil Gerstein from 2016, since we last leased a C300 car. We went back and had a great experience in leasing a GLC this time. Thank you Neil. - Kala More
by Kala
Employees Worked With
Neil Gerstein, Eric Dedig, Gregg Ciocca Jr
June 03, 2019
They made a car purchase as painless as possible. Salesman Mr. Castor and the other employees were very professional throughout the buying and trade in process. The individual who helped explain the t Salesman Mr. Castor and the other employees were very professional throughout the buying and trade in process. The individual who helped explain the technology features was quite helpful and set up my Bluetooth for me. I forgot his name. More
by WJAMIESON01
Employees Worked With
Eric Dedig, Michael Castor
June 03, 2019
Not Impressed I have purchased all of my tires for my vehicle here except (2) which we're purchased while traveling from a dealer in Maryland. My one tire had a slo I have purchased all of my tires for my vehicle here except (2) which we're purchased while traveling from a dealer in Maryland. My one tire had a slow leak so I went back to Mercedes of Flemington for a repair or replacement. After approximately (2) hours they inform me that they have no record of the tire being purchased from their dealer and it's not one of the two other tires. They ask if I loan my car to others and is it possible that they put a tire on without my knowledge. Which is not a possibility at all. After another hour of searching I find an email from a visit in July 2018 that I did not have the paperwork for. They decide to search their system again and found the paperwork for the tire that needs to be replaced. Supposedly, the previous service representative I was dealing with hid the paperwork labeled as something else to cover up his mistakes. Finally , after 4 hours I was able to leave with the replacement tire. For my troubles they did provide a $50 discount. This is not the first time I have had troubles with this service department. Jami did apologize multiple times for the issues during my visit. Previous visits include them having my car for 3 days and being unable to diagnose a fault accelerator pedal. Then when I went to try to pull out of their parking lot and the car to suddenly go into limp mode in middle of a busy highway. They were then able to diagnose the pedal issue and had my car for another 4 days to repair. When I went to pick up my car, I could see my car right outside the door but my keys were misplaced. Another time I brought my car in for another tire issue. Again all tires were purchased there or the one other dealer while traveling. The representative never calls me or comes out to speak to me. He is only texting me. This is while I am waiting 15 feet away from his office. After a couple hours, I am told my vehicle is ready and I go to the desk to pay. I expect no to small charge since the tire is covered. They ask me for the full price of the tire claiming they didn't know it was covered. Since, they were unaware of the coverage the wait would be longer and they had to bring my car back into service. I would have to wait for the claim to be approved. After, asking to speak to the manager I was able to leave with my car in 15 minutes. The only positive is the times ,I do not wait I am able to have a loaner vehicle. More
by DANIEL.J.KUBIK
Employees Worked With
Jami
