Mercedes-Benz of Foothill Ranch

Had the great pleasure of buying a Certified Pre Owned MBZ from Foothill Ranch and it was honestly the best buying experience I have had in 30 years of going to dealerships and buying cars. Ken Hojati is MBZ from Foothill Ranch and it was honestly the best buying experience I have had in 30 years of going to dealerships and buying cars. Ken Hojati is simply the best, what an asset he is to the this dealership, not only did he work with me to get the car I loved, he made sure it was done efficiently and quickly. Ken dispatched Omar and Zane Ma to have me check out the car and once I decided on the unit, all three guys worked seamlessly to get to a deal I wanted to do. It had been 10 years since I bought a car from Foothill Ranch, it won't be that long next time. Thank You to the best MBZ sales team in town!!! More

I bought a used 2006 Toyota SUV at this dealership last week. The sales team was great. Sean, Mossy and Allam were kind, helpful and knowledgeable. They explained how they knew the previous owner and vo week. The sales team was great. Sean, Mossy and Allam were kind, helpful and knowledgeable. They explained how they knew the previous owner and vouched for how he took great care of the car. They went on to say that they do not buy cars on trade in that need extensive repairs. I was very happy with this dealership. Honestly, it was the best car buying experience I’ve ever had. However I’m concerned, and disappointed, that I was l made to believe I was buying a safe vehicle for my family when in fact the SUV actually has safety issues that their own service department recommended as immediate fixes. Hence the reason for my 2 stars. I really love my “new to me” SUV, but am sad that I cannot drive it until I get the safety issues fixed. Today I received a link, 7 days after purchase, with the detailed service inspection of my SUV. This inspection was not made available to me prior to the sale, only the car fax information was provided. I was extremely impressed with the service inspection report as it included two videos and detailed descriptions of the concerns. In the report, their service technician recommended replacement of the upper ball joints due to both being ruptured, replace the steering rack due to a leak and replace the tie rod ends due to both being ruptured. Since the wheels are controlled by the ball joint which is connected to the steering rack by the tie rod, and all of those components are either ruptured or leaking…my front wheels can become inoperable and snap off at any time. That’s clearly a HUGE SAFETY CONCERN. If you plan on buying a used car with them, ask for the service inspection before you buy. I called the service department today to discuss the concerns but they are closed until Tuesday, due to the holiday. The dealership did give me a 6 month warranty that does cover steering. I am hoping they honor their warranty and fix the glaring safety concerns. I will update my post after I call them on Tuesday. More

I recently had the pleasure of working with Ken Hojati, the Sales Manager at Mercedes-Benz of Foothill Ranch, and I couldn’t be happier with the experience. Ken was extremely professional, knowledgeable, a the Sales Manager at Mercedes-Benz of Foothill Ranch, and I couldn’t be happier with the experience. Ken was extremely professional, knowledgeable, and attentive throughout the entire process. I purchased an EQE 350+ and was impressed by his ability to provide clear and helpful information about the vehicle and its features. Ken made the entire experience seamless and stress-free, and he went above and beyond to ensure I received the best price possible. His professionalism and dedication to customer satisfaction are truly commendable. If you’re looking for a trustworthy and experienced sales manager who genuinely cares about his customers, I highly recommend Ken Hojati. More

We were very please with AJ as we turned our old lease into a new lease with Mercedes. Our old lease was a Mercedes as well and AJ worked diligently to get us the best deal possible. His professionalism a into a new lease with Mercedes. Our old lease was a Mercedes as well and AJ worked diligently to get us the best deal possible. His professionalism and transparency helped make the transactions seamless and overall a positive experience for our family. Thanks AJ! More

If you want to ensure you’ll never consider buying a Mercedes again, visit this dealership. Despite hearing numerous negative reviews, I decided to give them a chance because a friend worked there. Unfo Mercedes again, visit this dealership. Despite hearing numerous negative reviews, I decided to give them a chance because a friend worked there. Unfortunately, my experience was even worse than I could have imagined. I went in to trade my 2019 A220 and lease an EQE. Shortly after driving off, I noticed something was wrong with the car. When I called the dealership, they inspected it and claimed the undercarriage was damaged, blaming me for it. My insurance got involved, and the repair estimate started at $28,000, then increased to $40,000 in several request due to miss alignment. After a month and a half, my car was supposedly fixed. As soon as I picked up the car, within three minutes of driving, I realized it was still unstable. I immediately reported the issue, and when I returned to the dealership, they again claimed the undercarriage was damaged! They did a poor repair job and refused to acknowledge their mistake. Today, when I went to see what the problem was, they asked me to sign a repair order, which implied I was requesting a new repair. I refused to sign because the initial repair was inadequate, and my car was still not fixed. They then said I had to take the car, even though it was unsafe to drive, and informed me of a charge for each day I didn’t take it. This is absolutely ridiculous, and I can’t believe they put me in this situation! I wonder if they are taking advantage of me because I’m a woman, treating me with no respect or understanding. Please, do yourself a favor and avoid this dealership unless you want to be scammed! More

I’ve had the pleasure of dealing with salespeople at most dealers, but my experience with Ms. Katie Kieu at MB Foothill was truly exceptional. From the very beginning, she made me feel like a valued member o dealers, but my experience with Ms. Katie Kieu at MB Foothill was truly exceptional. From the very beginning, she made me feel like a valued member of the family. Her expertise and helpfulness were invaluable throughout the process. She answered all my questions and concerns with ease, making the purchase of my new vehicle a breeze. I highly recommend Ms. Katie to anyone looking to buy a car. She’s an absolute gem! Thanks again, Ms. Katie Kieu! More

Called and got a $250 qoute for oil change. I went to Isaac and he changed the price to $385 claiming the person who answered the phone didn’t know the correct pricing. I showed him a written q I went to Isaac and he changed the price to $385 claiming the person who answered the phone didn’t know the correct pricing. I showed him a written qoute from another mb dealership for $285 he still didn’t match it. Isaac added that he checked with his service manager and the manager denied the match price request. This is my last time visiting this dealership, despite being a regular for over 10 years. More

Hello I would like you to know what happened last night at Mercedes Benz of Foothill Ranch. I had sent a message the night before saying that I was interested in your 2017 mercedes-Benz GLE 350 gray SUV. Z at Mercedes Benz of Foothill Ranch. I had sent a message the night before saying that I was interested in your 2017 mercedes-Benz GLE 350 gray SUV. Zane had reached out to me and told me that the car would be outside ready for me to view at 6:30 PM. When I had arrived with my husband at 6:30 sharp, he was outside waiting for me with the car. He then explained that he had to do some paperwork with another customer and that Glenn would help me. The service was unbelievable in the beginning, it was definitely a red carpet treatment. This car was a UCLA graduation present for my daughter that had just totaled her red Mercedes. At 6:40 I had sent her the pictures. She fell in love with the car. By 7:00 pm We were filling out all the paperwork to purchase the car. Glenn had sent me text messages that he received From your manager, Ken HOJATI saying that if we were not interested in the car that he had a gentleman that just uber to your dealership because he was interested in purchasing the car. Normally, I would think this is some type of trick for me to purchase the car, but then I realized that it was just a coincidence and the guy was interested in the car as well. We test drove the car and even when we were test driving the car Ken reached out to Glenn and asked if we were interested in it because, his customer wanted the car very badly. We decided to purchase the car. As we were filling out all the paperwork, Glen got a text from Ken saying that his customer was pissed. We saw all the text messages as we were getting approved to purchase the car. It was a done deal , Glenn told us the car was being washed for us and he was going to grab the manual for us. As he went to go grab the manual Ken told my husband and Glen that we did not fill out the application fast enough. And that he was going to sell the car to the other gentleman. He said its not our car anymore and it's too late! The first person to get the application in the fastest gets the car. Ken was walking by us several times while we were filling out all the paperwork to buy the car. He knew that we were purchasing the car and Glenn was going as fast as he can. The paperwork was filled out within 30 minutes of us arriving to look at the car and test drive the car. Even though the car was sold to us Ken decided that he was going to sell that car anyway to someone else. It was a disgusting thing to do and very unethical. You can see the look on Glenn's face and he left and said I was done for the day. I'm assuming that the Uber client bribed him with some sort of money because everyone knew that we had the first option to purchase the car and we did it within 30 min. Ken must of really needed the money because he was willing to put your dealership reputation on the line. The worst part about this experience is that Ken was glaring at us with a big smile as we were in tears devastated walking out because this was a present for my daughter. He knew what he was doing, and he had no remorse. He really shouldn't be working at your dealership. We are planning on taking this experience further. You can not treat people like this. The feeling I got from this dealership is that Ken Hojati the Sales Manager is out for blood and will destroy anyone in his path so that he may get the commission. He is very unethical! More

Henry, the service advisor and the entire staff are friendly, knowledgeable and quick. I took my GLE 43 AMG in for a radiator replacement and they had my car back to me by the end of the day. The b friendly, knowledgeable and quick. I took my GLE 43 AMG in for a radiator replacement and they had my car back to me by the end of the day. The best part, they don't try to upsell or push you into additional services. I've found my new go to MBZ dealership. More

Have been taking my car here for last 5 years for maintenance and other related. Always friendly people, service oriented and quality care maintenance and other related. Always friendly people, service oriented and quality care More