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Mercedes-Benz of Foothill Ranch

Foothill Ranch, CA

4.6
370 Reviews
Located in Orange County, Mercedes-Benz of Foothill Ranch has been family-owned and operated since our inception in 2009. We have an incredible selection of New and Certified Pre-Owned vehicles, plus a healthy selection of other pristine makes and models. We are conveniently located off the 241 Toll Road between Bake and Portola Parkway, just minutes from the Irvine Spectrum and Coto De Caza. Additionally, when your vehicle needs service, you can rest easy knowing that it will be in the care of our World-Class Master Certified Technicians. Visit us today and experience a more relaxed car buying experience that's "Easy by Design." - mbfoothill.com
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81 Auto Center Dr

Foothill Ranch, CA

92610

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Showing 370 reviews

September 19, 2021

Issac and the team were very courteous and it was nice to get a loaner so I didn’t have to bother anyone. Car fixed washed and the dealership is 5 min away More

by Kathrynberkowitz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Issac
Sep 27, 2021 -

Mercedes-Benz of Foothill Ranch responded

Great to hear that our services were convenient, Kathryn! Come back anytime.

September 16, 2021

David s expertise in my vehicle s situation was key to getting to the root problem, which was hitting a tiumble weed which punctured the primary radiator located beyond the secondary radiator that took More

by Seasuk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David noble
Sep 27, 2021 -

Mercedes-Benz of Foothill Ranch responded

We are thrilled to hear that, Seasuk! David knows best. Thank you for the review and shoutout. See you next time!

September 11, 2021

Awesome customer service. David is the best technician advisor if you need to service your car. Highly recommend this dealer for services. David helped me save a lot of money on the issue with my car. More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Sep 17, 2021 -

Mercedes-Benz of Foothill Ranch responded

Thank you for the recommendation, KC! We are very glad David and the team could save you time and money!

September 09, 2021

Excellent service, friendly staffs, nice waiting area, very easy to schedule an service appointment. Never expect getting a complimentary car wash at this pandemic time. More

by Cwt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Noble
Sep 17, 2021 -

Mercedes-Benz of Foothill Ranch responded

Glad to hear it, CWT! Let us know if you need anything else, in service or sales. Drive safe!

September 02, 2021

Very good Very clean Great staff Nice service Easy to Very good Very clean Great staff Nice service Easy to go in and out Will definitely refer to others Certainly go there again Great exper More

by Npatel5032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Noble
Sep 10, 2021 -

Mercedes-Benz of Foothill Ranch responded

Thank you for the kind words and 5 stars! We are happy to provide the best quality service we can. See you next time!

September 01, 2021

Staff was amazing and very accommodating for my situation. Did a great job with follow up and keeping me posted. Love their text updates too More

by Chapman.Ryan.4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David and Issac
Sep 10, 2021 -

Mercedes-Benz of Foothill Ranch responded

We are very glad we could help, Ryan! Let us know if you need anything else!

September 01, 2021

3 out of 4 differently aged/worn tires, albeit the same brand, on a 2019 Certified Pre Owned Mercedes-Benz? We bought a 2019 GLC 300 Certified Pre Owned (CPO) from Mercedes-Benz of Foothill Ranch on Aug More

by Mark B.
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edward Hwang, Nicole Klauk
Sep 10, 2021 -

Mercedes-Benz of Foothill Ranch responded

We apologize for the inconsistently worn tires, Mark. We’d like to continue looking into this. Can you contact Kekoa at kekoa.dapitan@mbfoothill.com with all your information and pictures? Thank you.

August 11, 2021

The problem (loose window frame) was not fixed. The technician claimed it could not be fixed which sounds ridiculous. Even worse, we found out that we were tricked to purchase "wheel and tire plus" pa More

by lyg21st
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony
Aug 19, 2021 -

Mercedes-Benz of Foothill Ranch responded

We apologize for the miscommunication on our part. We try to give all customers as transparent information as possible. If possible, could you tell us more about your experience, both in service and sales, to Kekoa at kekoa.dapitan@mbfoothill.com? Thank you.

August 09, 2021

The staff were all really nice and reliable. The car service was really great as well. Service is also done really fast so you don't really have to wait for a long time. More

by Chih cheng hu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Barbee
Aug 09, 2021 -

Chih cheng hu responded

The staff were all really nice and reliable. The car service was really great as well. Service is also done really fast so you don't really have to wait for a long time.

August 04, 2021

Ran out of loaners even though I requested one when I made the service appointment. I ended up just waiting there and they were able to complete the service within the quoted 90-minute timeframe. Worked More

by aah12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in service department
Aug 11, 2021 -

Mercedes-Benz of Foothill Ranch responded

We apologize for the loaner issue, sometimes wires get crossed and things fall through the cracks. Thank you for your patience during service. Please let us know if you need anything else!

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