Mercedes-Benz of Foothill Ranch

exceed my expectation I came to Foothill Ranch l to looking to lease a new Mercedez B class and made appointment with Mr John Harnett. Before arriving to the dealer, I w I came to Foothill Ranch l to looking to lease a new Mercedez B class and made appointment with Mr John Harnett. Before arriving to the dealer, I was very concern with the dreadful negotiation with sale person. To my very surprise, Mr John Harnett was very friendly and helpful. He was talking with me not at me. we was able to closed the sale and get all the required paper works in approximately an hour. He also helped me filled out my rebate and delivered the new car to my home that I live more than 20 miles away. Overall, I was very satisfied with his service and the new car. More

A Pleasure Working With Professionals My wife and I just leased an ML-350. I was very particular about the features and equipment I wanted on this car. Finding the "right" car took some My wife and I just leased an ML-350. I was very particular about the features and equipment I wanted on this car. Finding the "right" car took some real work and persistence by Mr. Pitale. I can't say enough about his professionalism and clear desire to help us with the smallest of details. Thank you. Foothill MB is, and continues to be, a company we thoroughly enjoy doing business with. Richard and Ann Marie More

Amazing car buying experience! Mr. Pitale raised the bar! First off, I rarely fill out online reviews but this dealership deserved it. I think I'm like most folks that hate buying/leasing cars because of the First off, I rarely fill out online reviews but this dealership deserved it. I think I'm like most folks that hate buying/leasing cars because of the dreaded "negotiation" with the sleazy sales person. So when it came time for my next car I made sure to do all the research I could to be as prepared as possible. I sent multiple emails out to OC area dealerships seeking the best offer. The first call back I got was from MB of Foothill Ranch. Not only did the dealership and the sale person, Peter Pitale take a personal interest they also beat the best price I found online. The transaction was stress free. Skip everyone else and head to this place. I wish I was compensated for this review - just trying to help the next OC car buyer! More

car wash I haven't had to have my new MB 350 ML serviced yet but I have used the car wash. It takes approximately 2 hours to have this service done! I'm alwa I haven't had to have my new MB 350 ML serviced yet but I have used the car wash. It takes approximately 2 hours to have this service done! I'm always told that they are short handed, too many cars today, etc. Please hire other people to shorted the time customers have to wait. I realize that this is a free service which I greatly appreciate, but 2 hours out of my day is just too long. My ratings is based just on this service- nothing else. Thank you, Cyndi More

Service with Integrity I just took my GLK350 to MBZ Foothill Ranch to get tire pressure checked & fixed. I also had them check a wiggling problem in my steering wheel; poss I just took my GLK350 to MBZ Foothill Ranch to get tire pressure checked & fixed. I also had them check a wiggling problem in my steering wheel; possible wheel alignment issue (so I thought). Turns out it was not an alignment issue but rather, a warped rotor which would also require new front break pads, about $600+ cost. Aaah! The problem that I had with this, is that I had just changed the very same set of rotors and break pads less than 6 months ago. My service advisor, David Gover advised me that the problem was caused by after market wheels installed in my car. I pointed out to them, (David and his manager Ron) that it had the exact same wheels when I had the rotors and break pads replaced back in April (almost 6 months ago) and felt that I should have been warned then. David discussed the matter with his manager Ron Godin. David called me soon after and advised me that MBZ Foothill Ranch will replace my front rotor and pads at no cost to me. I was very impressed with the way MBZ Foothill Ranch put the customer's concern ahead, unlike most company's CYA (cover your a-s) approach to save a few bucks. Never once did they put me on the defensive. My service advisor, David Gover and Service Manager Ron Godin turned a problem into a huge sigh of relief. I would give MBZ Foothill Ranch way more stars than just the 5 STARS that this site would allow because integrity is priceless. Rest assured everyone that if you ever take your car to MBZ Foothill Ranch for service, you are in the hands of very capable and honest advisors. I have never written a review for a car dealership before. However, my experience today has compelled me to do one. Thank you David and Ron and MBZ Foothill Ranch! More

Honest and friendly! I fell in love with the CLA the moment it came out. I've always been a fan of the look of a CLS buuuuuut the CLA will do fine for now! I sent an I fell in love with the CLA the moment it came out. I've always been a fan of the look of a CLS buuuuuut the CLA will do fine for now! I sent an inquiry online about 2 that they had in stock and immediately received a voicemail and call from Dina Backer letting me know that she had great news that both cars were still in stock, etc and when can I come in to take a look. Immediately I thought it would be a bait and switch, get you in, test drive, and then say you are not approved based on A. B. and C. I was already disappointed and let down by another well-known dealership, Walters in Riverside who promised they work with all types of credit and banks and can make the deal work annnnnd they were wrong! It's a complete blessing and meant to be that it did not work out with Walters because I ended up returning Dina's call about 2 weeks after her initial contact with me. I explained to her my situation and told her about my experience with Walters. Dina is such a sweetheart and took the time to hear me out and explain my situation. She is in the customer service department and I can see why! She confirmed and assured me that her finance manager, Ed Ismail would make it all possible for me to own a CLA. So in I went a few days later to test drive the car, and ended up driving home with a CLA that was much more well equipped than the one I test drove at Walters. Ed Ismail and his assistant Alex were very patient and respectful. They took the time to make sure I am getting the car that had the options I wanted. I was indecisive between the packages and they even contacted their sister location MB Laguna Niguel. Although these two are connected, I would honestly have to say that Foothill has a better customer service than Laguna overall from the first contact over the phone to the close of the deal with the Finance Dept. When I spoke with Duke at Laguna, I asked if they had a CLA with the package I wanted, and told them I was here at Foothill Ranch, he didn't even want to help me and said just to ask Foothill. He didn't even want to help at all, probably because the commission wasn't going to him! His loss!!! If you are looking for your next Mercedes, go see Ed Ismail and he will take care of you. If he's not around, contact his assistant Alex. Those two will make it all work out for you! More

My 2012 Nissan Altima I was recommended to meet with Hooman Keyvan to discuss looking at the used cars at the Foothill Ranch Mercedes Benz. I had a wonderful experience m I was recommended to meet with Hooman Keyvan to discuss looking at the used cars at the Foothill Ranch Mercedes Benz. I had a wonderful experience meeting and doing business with Hooman I was given the best quality service, and I feel the deal that Hooman presented to me was a fair deal on the car purchase. I left the car lot with a very nice car. I would recommend Hooman Keyvan to anyone that is looking for a car. He is very pleasant and a joy to be around. His knowledge of cars made this experience very easy. I would not hesitate to come back and talk to him again about anything. Foothill Mercedes Benz has won my business for my next car in the future. I would be very proud to tell anyone to look at the cars at this dealership and ask for Hooman Keyvan. More