Mercedes Benz of Fort Mitchell

A very nice experience The Ft Mitchell dealership made the car buying experience pleasant. Everyone we worked with was friendly and helpful. Frank was very enjoyable to work The Ft Mitchell dealership made the car buying experience pleasant. Everyone we worked with was friendly and helpful. Frank was very enjoyable to work with. He answered all of our questions and we never felt pressured. He gave us his time and helped us select the vehicle that suited our needs. We are very pleased with our Mercedes! More

First Time Benz. I was happy to have been directed to MB of Ft Michell and work with Mike Ryba. He made the experience like nothing I expected from a car dealership. I was happy to have been directed to MB of Ft Michell and work with Mike Ryba. He made the experience like nothing I expected from a car dealership. I've always been cautious of how and when I approach a car salesman but Mike heard what I said and made it happen. He did the work and came back to me when it was done. I got the deal I wanted without a ton of negotiation so all I had to do was sign the paperwork and my car was there. I would always recommend this guy. More

Outstanding Dealership/Great Sales Staff Dealership's quality of inventory surpassed all other major dealerships online, and I checked coast to coast. I purchased a low-mileage 2014 CPO ML350 Dealership's quality of inventory surpassed all other major dealerships online, and I checked coast to coast. I purchased a low-mileage 2014 CPO ML350 (literally like new!) from MB of Fort Mitchel and traded in a similar 2009 model. My sales rep, Frank Winstel, did an superbly outstanding job working with me throughout the entire process, from my very first call to MBFM, right through to long distance shipment and delivery of my vehicle. This is my 8th Mercedes Benz purchase and 4th dealership, and it was by far the best buyer experience I've had anywhere; even surpassed in-person purchases as far as ease of making the deal and the communication and support provided by my salesman. I never even travelled to MBFM; I live 7 hours away, but I felt as if I were their most important customer. Next time I have to replace one of my cars, MBFM will be my very first stop online or over the phone directly to Frank. More

Outstanding Experience With Mercedes-Benz of Fort Mitchell I've always hated buying a car--until now that is... From the moment I first talked to Jordan Moore over the phone until I left the dealershop with my I've always hated buying a car--until now that is... From the moment I first talked to Jordan Moore over the phone until I left the dealershop with my new car a week later, I knew that I had finally found a car dealership "where above and beyond come standard." That's not just a clever slogan, but the absolute truth in this case. Jordan and Eric Metz both went above and beyond to answer any and all questions I had about my new car. I worked in retail management for over thirty years and I have to say that I've never seen or experienced better or more professional customer service--from the general manager on down. I love love love my new car and my new dealership. I will never go anywhere else. Mercedes-Benz of Fort Mitchell is simply top notch on every level. I'd give them more than five stars if I could. More

Quick Sales Process / No Runaround I stopped by the dealership, explained to Frank the type of car and features I was looking for and he delivered within a few days. An extremely profe I stopped by the dealership, explained to Frank the type of car and features I was looking for and he delivered within a few days. An extremely professional experience. I would definitely go back to purchase my future cars at this dealership. Quick, easy and nobody wasted my time - Totally hassle free! More

Mecedez Benz of Fort Mitchell is the best dealership ever! Brain Murphy was the most patient and helpful sales person that I have ever had the pleasure of meeting. My experience was great from the test drive Brain Murphy was the most patient and helpful sales person that I have ever had the pleasure of meeting. My experience was great from the test drive to the sale of the vehicle. The value of my purchase and the overall professionalism of each team member is incredible. More

Awsome Experience My wife and I had a great time, Fernando Ascencio took very good care of us and handled everything. Didn't worry about anything. Thanks! My wife and I had a great time, Fernando Ascencio took very good care of us and handled everything. Didn't worry about anything. Thanks! More

First Rate Experience All the Way! From the moment I walked in the door and was warmly greeted by the customer concierge, my MB buying experience was nothing short of amazing. I was qu From the moment I walked in the door and was warmly greeted by the customer concierge, my MB buying experience was nothing short of amazing. I was quickly introduced to Brian Murphy (sales consultant), who listened carefully to my vague description of what I was looking for... and then found it for me! Unlike virtually every other dealership I've ever visited, there was no "hard sell", no push to up-sell, etc. Brian was a gentleman throughout the entire process and went out of his way to make sure I was fully informed about every single detail. As a side note - while I was there, Brian was also occasionally fielding calls to help out a previous customer, an elderly gentleman who was having problems contacting his insurance agent. I was impressed with his willingness to help someone beyond the scope of his job. I only hope that when I'm in my 80's and having trouble, someone like Brian will go out of his way to help me. From the customer concierge, to Brian Murphy the sales consultant, to the sales manager, the general manager (who stopped in to introduce himself) and on through to the financial manager and the product specialist (who taught me how to use the many amazing features on my new vehicle), my experience at MB of Ft. Mitchell has been a pleasure and a delight. They all - with Brian in particular - certainly get my highest recommendation for anyone in the market for a fine automobile. More

High quality dealership They treat their customers like gold. I bought a great used Audi and it was the cleanest used car I have ever seen!! Please go visit Frank Winstel. They treat their customers like gold. I bought a great used Audi and it was the cleanest used car I have ever seen!! Please go visit Frank Winstel. More

All Day Awesome! I just bought a 2015 Mercedes GL550 and I couldn't be happier with the decision. The salesman and staff were very professional and knowledgeable about I just bought a 2015 Mercedes GL550 and I couldn't be happier with the decision. The salesman and staff were very professional and knowledgeable about the vehicle. The whole experience from start to finish was smooth and effortless. The sales manager were more than fair with my trade in and they went above and beyond to accommodate my hectic schedule. I would highly recommend this dealership!! More