Mercedes-Benz of Fort Myers

excellent the car was returned clean and everything working everyone we spoke to was helpful. the coffee was good and the visit was a pleasure.always happy at t the car was returned clean and everything working everyone we spoke to was helpful. the coffee was good and the visit was a pleasure.always happy at this dealership More

Service is A for awesome! Nice people and great experience Was in and out with a free loaner in only a few minutes Delivered the car as promised No hassle Nice people and great experience Was in and out with a free loaner in only a few minutes Delivered the car as promised No hassle More

Pleasant, professional experience: Purchasing a vehicle from Mercedes-Benz of fort Myers was both a pleasant and professional experience. Both of the sales associates we worked with we Purchasing a vehicle from Mercedes-Benz of fort Myers was both a pleasant and professional experience. Both of the sales associates we worked with were knowledgeable and courteous. The no haggle Sonic pricing made the transaction proceeed more smoothly than your average vehicle purchase. We would recommend Mercedes-Benz of Fort Myers to anyone looking for a quality vehicle at a fair price More

Absolutely amazing staff. Our salesman Glen was great! Best car buying experience I have ever had. The process was extremely quick, the staff was professional and so kind. Our salesman Glen didn't pressure Best car buying experience I have ever had. The process was extremely quick, the staff was professional and so kind. Our salesman Glen didn't pressure us or make us feel rushed, he even put a few snacks in the car I was purchasing and then in my husbands car (as we drove separate) because he knew we were missing dinner because we came after work. More

Can't reach anybody on the phone to answer questions Terrible telephone response . Called six times and could not reach anybody to discuss anything. Waited three hours for a return call and never receive Terrible telephone response . Called six times and could not reach anybody to discuss anything. Waited three hours for a return call and never received one More

Excellent customer service! I first want to acknowledge the EXCELLENT customer service I received from Ms. Rhonda Cann. She personally took the time to explain the complex instr I first want to acknowledge the EXCELLENT customer service I received from Ms. Rhonda Cann. She personally took the time to explain the complex instrument panel to me. I first wanted to compare other luxury autos (Lexus & jaguar) before I purchased my car. However, I was so pleased with Rhonda's compassion and knowledge of MB that I felt comfortable making this transaction happen. I ended up driving home with a beautiful 2013 350e. From Sales, Finance & Torrey's service department your TEAM of dedicated workers should be COMMENDED for their ability to have great pride in the MB brand! Thank you! this is one happy customer loving her wheels! More

Most awful service ever After 4 years of owning a Mercedes I would never buy again. Time is valuable and every time there has been a recall repair or a button falls off, I en After 4 years of owning a Mercedes I would never buy again. Time is valuable and every time there has been a recall repair or a button falls off, I end up sitting at this dealership for hours. Today is because the wiper fluid pump failed and new tires. Has been 3 hours and I just heard it's going to be another hour and a half. Once I waited 7 hours for a minor recall repair. No food... And starving makes me cranky, so bring a picnic lunch if you plan to come here. At least there's free wifi in the waiting room, so you can warn others. More

Terrible experience-rude! This place is terrible, every sale person here has no patients, they want nothing to do with the wants and needs of their client, they are so full of This place is terrible, every sale person here has no patients, they want nothing to do with the wants and needs of their client, they are so full of themselfs and just want to shove a car down people's throat! Absolutely waste of 2 hours. More

New car nightmare Bought new car last week in this dealership, next day found out paint on back spoiler and trunk was completely removed in one spot during pre-sale det Bought new car last week in this dealership, next day found out paint on back spoiler and trunk was completely removed in one spot during pre-sale detailing. Also found out back bumper was fixed and part of it painted over but was not properly replaced. Contacted dealership, brought car back to them to check on problems. Nobody wanted to talk to us or cared about our "problem" that we just fully paid for in their dealership. Manager was angry and unpleasant to talk to, offered to repaint "some spots" on brand new car. Nobody apologized for anything. Stay away from this dealership, do not buy from them!!! Unless you do not care about that they do not care about you!!! Edited on 04/13/2015 General Manager of this dealership personally took care of our problem to our full satisfaction!!! Thank you Mr. Paine, we are really appreciated your service. We are also appreciated the work of sales consultant, Sergey who went above and beyond to help us with this issue, unlike sales manager, Emilio who is not a pleasant person to work with at all !!! Once again thanks Mr. Paine and Sergey, we will be back to your dealership as repeat costumers now. More

Poor Service Experience I bought my new Mercedes at another dealership in a neighboring city. It needed service so I brought it here as it is closer. When I arrived I was q I bought my new Mercedes at another dealership in a neighboring city. It needed service so I brought it here as it is closer. When I arrived I was questioned about where I bought the car. Immediately I was made to feel uncomfortable as if because I had not bought it at this dealership I was not part of this dealership "family". Nothing was said directly, but it was a feeling and the demeanor the service tech gave off. Like, why are we dealing with this if you got the car down the road. In any event, I explained the problem and again was asked if the "other" dealership was made aware of the issue as the car is only a month old. Why does that matter? I am here, you're a Mercedes service center, and I expect first class service. I was very thorough in explaining the issue and offered to demonstrate it so the tech could see. I was told it was unnecessary. After the uneasy start, I waited for 2 1/2 hours before I was told the car was ready. I go out with the service advisor and the car has NOT been fixed. In fact, it was doing exactly the same thing. I knew more about the issue than they did and proceeded to demonstrate the problem. Something I just mentioned I offered to do at the start but was told was not needed. The tech seemed in a rush, and slightly annoyed, wanting to get me out of there. Now the tech tells me that the issue was a known glitch with some vehicles. Wait a second, when we were walking to the car I was told it was fixed. Now I was being told it was a known glitch and that a software update would be coming in the next 7 to 10 days? 2 1/2 hours to be told that software was on its way? Needless to say, I was not happy. I am only giving the overall experience two stars instead of one because at least the waiting room was decent and the staff in there pleasant and accommodating. Lastly, to add insult to injury, the free car wash they brag about giving you with your service? A joke. My black car had more water spots on it then when I brought it in. I keep all my cars very clean and garaged and it literally looked worse than when I got there. Like it had gone through a cheap gas station car wash. I would actually have preferred they not wash it had I known how sloppy they would be. No tire dressing? They wash mine off, but don't replace it? Side view mirrors totally water spotted? White hard water spots everywhere? It's a MERCEDES! You'd think they'd want them looking showroom good driving off the lot. I guess not at this dealership. Perhaps it's stuff like this that has dropped Mercedes all the way to number 21 out 28 car brands recently in Consumer Reports. I expected WAY more than this from the Mercedes brand and this has left an unpleasant taste in my mouth. I'll see how the follow up service goes and report back. If things improve I will adjust my review accordingly. More