Mercedes-Benz of Fort Myers

Friendly, efficient, and professional dealership! My husband and I were enjoying the month of January in Ft. Myers and decide to check out some dealerships there because my 10 year old Jeep is not so My husband and I were enjoying the month of January in Ft. Myers and decide to check out some dealerships there because my 10 year old Jeep is not so reliable anymore and we had some time to shop. I was uncertain of what kind of car I wanted but certainly had a wish list as far as features were concerned and thought I would consider a used vehicle since mine is a "second" vehicle. Brian Duffy greeted us on our first visit to the dealership and was friendly and gracious to us. More importantly he educated us about certified pre-owned vehicles and the standards of the dealership as well as the fine features of Mercedes Benz, many of which we on my checklist. We looked at a few cars but time did not allow a test drive. There was no pressure, no follow up calls, just the calling card in my purse of this very gracious and helpful professional sales rep. A few days later I called Brian and told him we were coming back to look again. We test drove a few cars and decided on a 2012 Mercedes ML 350 CPV. Brain agreed to repair a couple of "dings" on the vehicle for us, and very expeditiously moved us through the sale with the assist of Ayad Al-Shabibi. The next day when we arrived to pick up the vehicle Brian had voluntarily and to my surprise had the service department install a keyless button on the car because he knew that was one of my wishes! After we decided to add paint protector to the vehicle Brain offered to deliver the car to me. He did just that and spent an hour making certain I was well familiar with the features in the Mercedes. He was the gift that kept on giving! I drove the car 1000 miles home to Virginia and I am really happy with my purchase. I really appreciate the caring attention we got from Brian Duffy. I look forward to continued business with Brian and MB of Fort Myers. More

Very friendly hardworking people! It was a pleasure working with this dealership. I worked with Stephanie Oldock. She was very well informed and took care of everything. I really enjoy It was a pleasure working with this dealership. I worked with Stephanie Oldock. She was very well informed and took care of everything. I really enjoyed working with her. All in all the whole process was very smooth. More

A Unique Shopping Experience! It was a pleasure to work with this dealership and Brantley. It was by far the best shopping experience for a new automobile in quite a few years. Th It was a pleasure to work with this dealership and Brantley. It was by far the best shopping experience for a new automobile in quite a few years. The salesman was very professional, honest and great follow up during and after the sale. I live 60 miles from this dealership and found it to be far superior to one 10 miles away. The entire staff were great to work with and I would highly recommend this dealership to anyone looking to purchase a Mercedes. More

They took us seriously-Wonderful Experience Ladies!!! I went with my neighbor Norma to look at Mercedes. She was tired of her Cadillac SRX and just wanted a change. As two women, one over 60 and one ove I went with my neighbor Norma to look at Mercedes. She was tired of her Cadillac SRX and just wanted a change. As two women, one over 60 and one over 70, I had some misgivings that we would not be treated like serious car buyers. From the beginning, Brett Jackson, our salesman, was friendly and professional. All of our questions, and we had a lot, were handled with knowledge and patience. Neither one of us had much experience with Mercedes so Brett showed us all the features of the ML and the E 350, sometimes more than once, because we didn't get it the first time. The second day we came to the dealership, I dropped Norma off, ran an errand and when I came back, it was pouring rain. Brett ran out, with an umbrella and helped me into the dealership. Perfect!!! Norma bought a beautiful E350 and I bought her Cadillac through the dealership. When we picked up Norma's car, Brett sat in the car for an hour and gave us lessons on all the features. He set up radio stations that played jazz for Norma and rock and roll for me. Again, he answered questions more than once patiently and expertly. I went back with my husband Tom to buy the Cadillac which we ran through this dealership. Brett Jackson, Chris Tiernan, and Ayad Al-Shabibi all took care of us like we were buying the top of the line Mercedes from their lot. They treated both Tom and me with respect and continued to speak with ME even though Tom was there. They took our Ford Edge in trade and the whole deal was done quickly and the numbers exactly matched what we agreed on. I am hoping when I get ready to trade the Cadillac, I can come back to this dealership and buy another car from them! More

Excellent Car Buying Experience!! Emilio and Matt at Mercedes Benz of Fort Myers Florida gave us a wonderful experience trading in our Honda Accord for a Cadillac xxx. They were very p Emilio and Matt at Mercedes Benz of Fort Myers Florida gave us a wonderful experience trading in our Honda Accord for a Cadillac xxx. They were very professional, and easy to work with. The car we bought has a few minor items that the sales team had their guys take care of and the Cadillac looked showroom new when we picked it up. Couldn't be happier, We would recommend this dealer to everyone we know!! Matt and Emilio, thank you for a great experience! More

Glen was professional, pleasant and efficient. He was great to work with. The sales support staff was excellent also and I recommend this dealership to anyone buying a Mercedes. great to work with. The sales support staff was excellent also and I recommend this dealership to anyone buying a Mercedes. More

Absolute Worst Customer Service Ever At the Mercedes Benz Fort Meyers dealership, I found a 2012 Jaguar XF Porfolio in the exact color combination that I've been looking for for the past At the Mercedes Benz Fort Meyers dealership, I found a 2012 Jaguar XF Porfolio in the exact color combination that I've been looking for for the past 6 months. Living in Tampa, I wanted to do as much pre-work as I could so not to waste a trip down there. I clicked on the True Price button and entered my information to have someone contact me. The next day, after not hearing from anyone, I went ahead and filled out the credit application on their website. About 30 minutes later, Bridget the eSales Rep called me. I gave her some addition information and she told me that someone in the Finance Dept would contact me regarding my application. That was on a Saturday. On Tuesday, 3 days later, I still had not heard from Bridget nor from anyone in the Finance Dept. So I sent them an email from their website asking for a status update. An hour or so later, I received a call that went to my voicemail (because I was in a meeting), from their Director of Finance, Aaton (don't actually know how to spell his name). I called him back 30 minutes later and within 3 minutes into the conversation, he says, "Hey, i need to call you back. We have a big delivery coming in and I need to take care of it". I'm like.."Okaaaay, but can you at least email me my application information and payment info so I can review it." He says, "Ok, i will do that". An hour later I received a voicemail from Bridget saying she received my email from their website and to call Aaton (she didn't realize that I had already spoke with Aaton) . 3 days later, I never received anything from Aaton and no follow up from Bridget. Today (Friday), a full 7 days from when I first reached out to the dealership, I called both Aaton and Bridget at 1:30pm and asked them to call me back with some type of status update. 10:19pm Friday night...no call back from either of them. I go on their website and the Jag is sold. I've been dealing with BMW, Lexus, MB, Cadillac, Jag dealerships over the past 6 months as I've begun my car search. Most of those dealerships have been awesome in keeping in touch with me--literally every couple of days with a call or email--to see if i've made a decision. Mercedes Benz of Fort Myers won't even return my calls. I will definitely not purchase, nor recommend to anyone, to buy a car from this Sonic dealership. More