Mercedes-Benz of Fort Washington

This was an exceedingly complicated diagnostic case because the problem was intermittent. Though it started within the warrantee period for a part that had been installed to correct another problem, it because the problem was intermittent. Though it started within the warrantee period for a part that had been installed to correct another problem, it was not resolved (after multiple times/weeks in the shop) until a year after the warrantee expired. I don't know the name of the technician who finally figured it out or I'd mention him. My service advisor, Tony Colantonio, however, was amazing and took care of me every step of the way with incredible customer service and compassion, for me as a woman who might be stranded, alone, with a car that would not start. I've owned many Mercedes since the 1990s 190 Baby Benz era and once, for a company I owned, was only one car short of a fleet of Mercedes for my employees. At one point dealing with this experience, I swore I'd never own a Mercedes again. Then Tony stepped in and took care of the problem and restored my faith in the car and the dealership. I'll need another car in the future and Tony ( and that service guy whose name I don't know) deserves part of the commission on the sale. But for them, I'd never consider another Mercedes, or car from this dealer. More

I always have a wonderful experience when I take my vehicle for service. What makes it even better is that I drop it off without an appointment. vehicle for service. What makes it even better is that I drop it off without an appointment. More

Service is always excellent. They listen to requests to check something out and do their best tto repair the issue that day.. They get you right in and out. check something out and do their best tto repair the issue that day.. They get you right in and out. More

Excellent Customer Service. Friendly Salesman. Easy Process. Will Buy From This Location In The Future!! Process. Will Buy From This Location In The Future!! More

Chip Sunstein and your whole team were fabulous in every regard! regard! More

Excellent service and follow-up during athe pandemic which was a very tiring time in the car industry. Also, the manager was superb in terms of providing service during an issue. All in all, a great de which was a very tiring time in the car industry. Also, the manager was superb in terms of providing service during an issue. All in all, a great dealer. More

Accomplished all service work on time I had no issues after the work was accomplished Replaced three tires and the car rides well All personal were very courteous after the work was accomplished Replaced three tires and the car rides well All personal were very courteous More

I always appreciate the outstanding customer service provided by Derek Witman and his team. They've always been able to assist & resolve any car issues efficiently & professionally. provided by Derek Witman and his team. They've always been able to assist & resolve any car issues efficiently & professionally. More

EVERYTHING WAS EXPLAINED IN FULL DETAIL. WHATEVER QUESTIONS I HAD WAS ANSWERED POLITELY. MY WELL BEING WAS TAKEN INTO CONSIDERATION. QUESTIONS I HAD WAS ANSWERED POLITELY. MY WELL BEING WAS TAKEN INTO CONSIDERATION. More

It’s a very good place for vehicles serving. Excellent customer service. I am satisfied with their service customer service. I am satisfied with their service More