Mercedes-Benz of Fresno

Just excellent job,Paul! Just Excellent! It's our third purchase. Very good customer service. Willingness to listen to us, what we need, like or to any questions and we're hap Just Excellent! It's our third purchase. Very good customer service. Willingness to listen to us, what we need, like or to any questions and we're happy to the response. Paul is always there to help, thank you so much! More

good service and friendly They had good customer service and we're friendly. They helped us find a car that was in a good price range and answered any questions we had . They had good customer service and we're friendly. They helped us find a car that was in a good price range and answered any questions we had . More

My very own first Mercedes Benz purchase! I had a GREAT experience at Mercedes Benz of Fresno. My salesman, Luis Ybarra, was so helpful and professional. It was my first Mercedes purchase and I had a GREAT experience at Mercedes Benz of Fresno. My salesman, Luis Ybarra, was so helpful and professional. It was my first Mercedes purchase and I didn't have very good credit, however, with Luis' assistance it was a smoother process than expected. He was very informative and understanding of my concerns. He was able to get me approved and I left with the loaded CLA I wanted! I am extremely happy and I would definitely refer friends and family to see Luis at Mercedes Benz of Fresno! I appreciate all his efforts! Thank you Luis and staff! More

Luis was wonderful! The cleanliness and professionalism of this dealership is impeccable. I had such a comfortable and fun experience buying my new Mercedes because my sa The cleanliness and professionalism of this dealership is impeccable. I had such a comfortable and fun experience buying my new Mercedes because my salesperson, Luis, made it happen. I will absolutely recommend this dealership to anyone I know who is looking for a new car. More specifically, I will send them straight to Mr. Ybarra for help looking for a new vehicle because his knowledge and friendly character made me feel so confident about my purchase. I am a very happy customer!!! More

GLA250 We recently leased a 2015 GLA250 model at Mercedes Benz of Fresno. After a lot of researching and comparing smaller SUVs we ended up with the GLA cla We recently leased a 2015 GLA250 model at Mercedes Benz of Fresno. After a lot of researching and comparing smaller SUVs we ended up with the GLA class. Patrick was very helpful and made the time at the dealership very enjoyable. More

My Mercedes Buying Experience at MB of Fresno I had one the best car buying experiences of my life with this dealership. My sale rep, Luis Ybarra was extremely professional, accurate, and efficien I had one the best car buying experiences of my life with this dealership. My sale rep, Luis Ybarra was extremely professional, accurate, and efficient. He understood that I didn’t want to go through a long song and dance as had been my experience with many other dealers. We were able to get a deal done very quickly because of his honesty and knowledge. I would recommend Mercedes Benz of Fresno and Luis Ybarra to anyone who is remotely interested in a new or used car. More

First Time Mercedes-Benz owner I went to the dealership ready to buy my Mercedes but was a bit nervous. Luis Ybarra quickly made me feel at ease. He was very helpful in addressing I went to the dealership ready to buy my Mercedes but was a bit nervous. Luis Ybarra quickly made me feel at ease. He was very helpful in addressing my concerns and answering my questions. He went the extra mile to get me into a vehicle that I liked. Everyone at the dealership was friendly an helpful. Thank you Luis for going the extra mile !!!! More

Awesome customer service for a 2nd owner of GL350 purchased when a dealer stands out from other dealers in terms of service? Mercedes Benz of Fresno made a difference. I did not purchase the car from Mercedes B when a dealer stands out from other dealers in terms of service? Mercedes Benz of Fresno made a difference. I did not purchase the car from Mercedes Benz of Fresno, but from carfax I know the used car I purchased has been maintained at Mercedes Benz of Fresno. I am not sure if the transmission fluid has been changed according to recommended maintenance service. Sent a message in their website yesterday. Guess what? Etin Omwanghe, Sales Consultant at Mercedes Benz of Fresno sent me a reply within hours and let me know the details. He has his belief, "My true belief is to take care of every Mercedes-Benz customer, regardless of where they purchase the vehicle." This convinced me that I have made a wise choice to buy this used car, because it has been maintained by Mercedes Benz of Fresno. I can have peace of mind and I can keep as long as I want because it has been well maintained. p.s. When it comes to Service, Etin Omwanghe at at Mercedes Benz of Fresno is second to none. I asked him if he could help to provide the details on the car's maintenance history, he assured me without hesitation and he sent me the records as promised. Wish him to get well very soon from his illness as Mercedes Benz owners like me all needs his great help. More

Service Dept. to be Avoided 7/2014 - Service is very poor. Took my car in for warranty work. 1. Service advisor B.Wilson behaved like he didn't want to listen to me explain a 7/2014 - Service is very poor. Took my car in for warranty work. 1. Service advisor B.Wilson behaved like he didn't want to listen to me explain all the problems I want fixed. 2. Made an appointment 1 week ahead for 7:30am so I can get a loaner (per appointment staff's recommendation) but none was available when I went there. Didn't get a loaner. Funny...I got an email later saying that I missed my appointment. Disconnect somewhere you think? 3. Found one electronic device not reconnected by tech. 4. Tech threw out my property. Staff later found it in dump bin when I asked. 5. Took more than two weeks to call me that parts are in. Then said that they had called me several times. 6. Took several attempts to get an answer about what repair was done and the answer was still vague. 7. Improperly installed parts. 8. Didn't know the equipment on my model year. Yet argued at length with me just to find out I was right when I said go look at my car for yourself. 9. Made 4 trips and some issues still not resolved. On two of these occasions the SA said there was no tech available and to bring my car back another day. I was there 10 mins. before opening. 10. Blamed the issues on something other than the car; gave excuses to avoid looking into the issue. After 4 trips I'm still left with incomplete repairs from my initial visit. I'll be going back for the 5th time in a week and I'm sure several more times after that. There are a few small pluses: 1. I did get a loaner on visit number 2. 2. MBofF did authorize a very small part that was not under warranty. 3. While I was waiting for the SA, staff who walked by always said hi to me with a smile. 4. I've been to the parts dept. many times and they were always knowledgeable, helpful, and patient. 5. The coffee shop (free latte) has always been a plus. On 9/2014...1 of the problems came back. Item was repaired and not replaced. On 3/2015...went back to finally resolve the issue above that came back and service B. Got a call that my car was done. Got the car...bill said tech couldn't find the prob. Recommended to set another appointment so I can show tech what the prob was. Don't know why I didn't get a call telling me they couldn't replicate the prob. or have me go in and show them. Yet I get a call saying my car was done. On 3-19-15: I completed the email survey sent by MB USA. I expressed everything above. Within 30 mins. Kevin Ryan, Dir. of Service at MB Fresno, called me. He yelled saying, because of my response on this survey and the one at the end of last year "don't come back and we don't want you here". He slams the phone. Enough said. More

Perfect Car Buying Experience I have been looking to purchase a second vehicle for several months and have talked to several dealerships without buying due to their lack of profess I have been looking to purchase a second vehicle for several months and have talked to several dealerships without buying due to their lack of professionalism and courtesy. My experience with Abdullah Mahmoud and Mercedes Benz of Fresno could not have been more different. I truly cannot say enough positive things about my car buying experience with them. I inquired about a car online late on Thursday evening. I received a phone call and follow up before 8:00 am the net morning. By early Friday afternoon, without any stress or anxiety that is normally associated with buying a car, I was approved and thrilled with the deal they were able to provide me with. I picked up the car the following day. The entire process - from the initial contact to the final signature on the contract - was truly the best car buying experience I have ever had. I would highly recommend this dealership and will definitely return there to purchase my next car. Thank you again! More