I have finally had it with Coggin Mercedes Benz in Fort
After my last visit to the dealer to repair items they broke on the previous visit to there dealership. (Broke the Dashboard and cluste
After my last visit to the dealer to repair items they broke on the previous visit to there dealership. (Broke the Dashboard and cluster this time)
I reviewed my entire service history of my car with them and found a disturbing pattern. On every visit to the shop they have broken or damaged some part of my car or trim parts falling off in the service drive when picking up the car, Cut on center console, no headlights after bad coding a few times, broken ashtray, seat back, shifter bezel, hand brake lever cover and the list goes on and on. Its about 2 inch this service record.
Every service visit required a return trip to fix something else that they removed, reprogrammed or touched. Was kind of forced into returning to the same dealer, most dealers will not fix other dealers **** ups.
This went on even after having a meeting with Todd Seth (Coggin VP) and The service manager. You would think that after that when I picked up my SLK55 and opened the passenger door for my wife in the service isle that it would open, but no such luck. The sills were not installed correctly on either side and there were a few inches of leaves in my trunk.
It seems that every service visit lead to more broken broken parts
And after careful review of all service records it seems that they charged all work to Mercedes Benz under warranty. now my car has been flagged as a #8 (what ever that means. found out that by going to a dealership not owned by the same company). It seem that when I bring my car to the shop it needs to be inspected by a MB warranty rep. (do you think that will kill the resale value?) because of the extensive warranty service history.
I even checked around with a test trade-in for a new car only to find that once they put my vin into the computer they either do not want it or offer my mid 30's for it (very hard hit for a 06 that listed for 71k)
Most issues (broken interior parts) started after they install the Ipod and has not ended. The 3 issues that the car actually has have ever been fixed in over 15 trips to the dealer and over 30++ shop days
I have the proof, and I also have copies of the customer work order with the original complaints,
my copy from when I dropped off car stated console damaged after Ipod install from a pry bar that gouged it,
Work order when I picked up the car stated that customer complained that the console would not open, they found bad latch.
Ashtray broken, states found that it was non functional when servicing car, in reality they had the command out. I know it worked because when I dropped it off I took the lighter element out of it when I took the radar detector from the car, this is the same visit that they broke my dashboard and cluster. the door sills were not attached and I had the service manager go for a test drive before I left and noted the loud rattle comming from behind the cluster and that it was not there when I dropped the car off