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Mercedes-Benz of Gainesville
Gainesville, FL
739 Reviews
Welcome to Mercedes-Benz of Gainesville!
Mercedes-Benz of Gainesville in Gainesville, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 565-0224.
If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 739 reviews
August 04, 2017
No games excellent car buying experience This was probably the best car buying experience I have ever encountered. There was no pressure what so ever. Bin was knowledgeable of the product. This was probably the best car buying experience I have ever encountered. There was no pressure what so ever. Bin was knowledgeable of the product. He personally delivered the automobile to Ocala the next day and answered all of my questions. I found every employee of Mercedes-Benz of Gainesville to be a very friendly and helpful. More
by Ocala buyer
Employees Worked With
Bin Xu, Dan Schmidt, Rachel Collins, Bin Xu
June 22, 2017
Nothing could have been nicer and better 👍👍👍👍👍 I bought two MB cars both from Bin this year. He is the choice and I could say nothing nicer, betther, and more about the services her gave me. I bought two MB cars both from Bin this year. He is the choice and I could say nothing nicer, betther, and more about the services her gave me. More
by Gator Tan
Employees Worked With
Bin Xu, Bin Xu
June 22, 2017
Wonderful Experience! This was my first experience with Mercedes-Benz of Gainesville. Bin took the time to give me all of my options and was never pushy. It was a very won This was my first experience with Mercedes-Benz of Gainesville. Bin took the time to give me all of my options and was never pushy. It was a very wonderful experience. More
by GoGators
Employees Worked With
Bin Xu, Bin Xu
June 19, 2017
No Pressure I received great customer service. Even the employees that were not working directly with me were welcoming and friendly. I did not feel pressured int I received great customer service. Even the employees that were not working directly with me were welcoming and friendly. I did not feel pressured into buying. Bin was able to quickly provide me with answers and information, he was great! More
by LHubb1
Employees Worked With
Bin Xu, Bin Xu
June 17, 2017
Great experience I had a great experience purchasing a vehicle from Bin. He was very professional and knowledgeable about cars. I would definitely contact him again fo I had a great experience purchasing a vehicle from Bin. He was very professional and knowledgeable about cars. I would definitely contact him again for future purchases and recommend my friend to contact him. More
by suff
Employees Worked With
Bin Xu, Bin Xu
June 16, 2017
Great Experience I had a great experience leasing my Mercedes from Bin. Very knowledgable, easy to work with, prompt in responses, and a streamlined process. If you ar I had a great experience leasing my Mercedes from Bin. Very knowledgable, easy to work with, prompt in responses, and a streamlined process. If you are thinking about getting a Mercedes in the Gainesville area, I highly recommend going to see Bin and the sales staff at Mercedes Gainesville. More
by Brandon
Employees Worked With
Bin Xu, Rachel Collins, Gary Martin, Bin Xu
May 26, 2017
PATIENT AND GREAT SALESMAN SHIP GEORGE AND I WORKED TOGETHER IN FINDING ME JUST THE RIGHT SMART CAR FOR OVER 2 YEARS. WHEN I FIRST CAME TO MERCEDES I WASN'T READY TO PURCHASE MY CAR GEORGE AND I WORKED TOGETHER IN FINDING ME JUST THE RIGHT SMART CAR FOR OVER 2 YEARS. WHEN I FIRST CAME TO MERCEDES I WASN'T READY TO PURCHASE MY CAR. I HAD PLANS TO PURCHASE AN RV TO LIVE IN THAT HAD A GARAGE AND THE SMART CAR I WANTED I HOPED WOULD FIT IN THE GARAGE. I FIRST TEST DROVE A SMART CAR, AND LOVED IT. SO WHEN EVERYTHING IN MY LIFE WAS STARTING TO FALL INTO PLACE, ( PURCHASE AN RV, RETIRE, SOLD HOUSE, PURCHASE A SMART CAR) GEORGE WAS THE ONLY ONE I WOULD DEAL WITH. THERE WERE A FEW MISSES IN FINDING THE RIGHT ONE, BUT WHEN WE DID, THE ENTIRE TRANSACTION WENT VERY SMOOTHLY. THANK YOU GEORGE FOR MAKING IT HAPPEN, WE KNEW IT WOULD!!! More
by JILL
Employees Worked With
George Bush
May 09, 2017
Awesome I have now purchased 2 vehicles at this dealership. Both were immaculate. I have also had service done here with no problems at all. Rachel was the I have now purchased 2 vehicles at this dealership. Both were immaculate. I have also had service done here with no problems at all. Rachel was the Sales Manager and was very fair. Matthew Sloan was our salesman both times. He's very knowledgeable and fast. Gary was our finance guy and was excellent. He was going to check on a warranty refund from my trade of a 2007 SL550 but, we haven't heard back yet. He mentioned having to go across the street to find it?! More
by Michael Scooter Miller
Employees Worked With
Rachel Collins, Gary Martin, Matthew Sloan
January 30, 2017
AVOID! Took my car for a simple oil change and got ripped off for almost $900.00! Do yourself a favor and avoid this place at all costs! I'll go to Orlando n Took my car for a simple oil change and got ripped off for almost $900.00! Do yourself a favor and avoid this place at all costs! I'll go to Orlando next time I need service....THEY CHARGED ME FOR ROTATING BRAND NEW TIRES! (JUST PURCHASED, BUT NOT FROM THEM) More
by Never again!
Employees Worked With
Assistant Service mgr.
October 19, 2016
Poor customer service regarding refund of warranty purchased We purchased a GLK350, the dealership had used it as a service car for one year. We decided to purchase an expensive warranty for the car. After some We purchased a GLK350, the dealership had used it as a service car for one year. We decided to purchase an expensive warranty for the car. After some time we decided we needed a bigger SUV and nothing was available at the dealership. We were told the value of the refund entitled to us and were advised that it would take approximately 4 weeks to receive. We traded in and notified Gainesville on August 29th that we no longer had the car and have still not received the money. Calls are made to the dealership to sales managers, they are slow in contacting us so we called the corporate office and were advised the dealer had the money October 1st. Sales was wonderful, service satisfactory, but this situation is unsatisfactory and we would never deal with them again. We are taking about a $2000 refund, very surprising for a quality car manufacturer such as Mercedes to not satisfy their customer. Loved our car, would purchase another in the future, but not from Gainesville. More
by Mikepat
Employees Worked With
George Bush (sales - excellent), Gary Johnson (finance manager - who provided warranty)
