Mercedes-Benz of Gainesville - Service Center

Above and beyond! Service took care of the issue without hesitation! Dillon listened to my description regarding the issue with my Sprinter. Promptly relayed informatio Service took care of the issue without hesitation! Dillon listened to my description regarding the issue with my Sprinter. Promptly relayed information to technicians. Problem solved! More

Disappointed Service was fine. When I made the appointment I asked for a different service person due to that serviceperson not calling me back on 2 different occa Service was fine. When I made the appointment I asked for a different service person due to that serviceperson not calling me back on 2 different occasions. Asked for cargo area to be vacuumed out and that did not happen. Was told I needed a alignment done, I said I would look elsewhere. He told me there were 2 points instead compared to MBs 3 points. Nothing more was said, if he had told that only MB can only do MB alignments I would have gone ahead and had that work done. Disappointed. More

Fast, courteous service Scott was the first person with whom I spoke at 6 PM. He immediately directed me to drive to the dealership. He got me set up with a loaner and on my Scott was the first person with whom I spoke at 6 PM. He immediately directed me to drive to the dealership. He got me set up with a loaner and on my way in about 15 minutes. Alonso handled the repairs. He was very busy with a line of customers waiting to drop off their cars when I arrived. He was very apologetic for my wait of about 10 minutes. The car was clean, ready and brought to me. Great service. More

Excellent care! Always a pleasure with these folks, schedule easy, convenient pickup and delivery, excellent communication, great service! Car comes back clean and ru Always a pleasure with these folks, schedule easy, convenient pickup and delivery, excellent communication, great service! Car comes back clean and running like a dream! More

To the point Scheduling was easily for this, Week end visit and the Service was to the point of my request. Facility was very comfortable with snacks while waiting Scheduling was easily for this, Week end visit and the Service was to the point of my request. Facility was very comfortable with snacks while waiting. More

Great service As always, the service department and the front desk are always on the ball, pleasant and always helpful. The service department is helpful and explan As always, the service department and the front desk are always on the ball, pleasant and always helpful. The service department is helpful and explanatory when it comes to any issue with your vehicle. I am always happy with my service from this dealer and it's employees. More

Very good and prompt service sales team and service depart gives good and prompt service. Picked up my car from home just on time as planned. Job was done and ready to go just a sales team and service depart gives good and prompt service. Picked up my car from home just on time as planned. Job was done and ready to go just as promised. More

Excellent Customer service Everyone is just so kid and caring! My whole family goes here but I would refer to anyone outside of my family as well. Thanks to everyone Everyone is just so kid and caring! My whole family goes here but I would refer to anyone outside of my family as well. Thanks to everyone More

Tire replacement I was very disappointed with the time of callbacks. Also very unhappy with the car detailed with the pollen that was covered when it was returned. I'm I was very disappointed with the time of callbacks. Also very unhappy with the car detailed with the pollen that was covered when it was returned. I'm still waiting on a call back about a scratch on the bumper that I thought was covered with my extra maintenance plan. More

Efficient and thorough This dealership does an excellent job in both sales and service. They are professional, competent, and customer oriented. I recently had my car servic This dealership does an excellent job in both sales and service. They are professional, competent, and customer oriented. I recently had my car serviced, and Dillon Hastie picked up my car at my home and delivered it back to me after it had been serviced. The dealership is clean, pleasant, and welcoming. Frankly, I can't imagine doing business with any other dealership. More