Mercedes-Benz of Georgetown

I am actually rating them at a 4. 9, it's just that isn't an option. I purchased a used cadi from them that they took as a trade in. The car is beautiful and everything I expected it 9, it's just that isn't an option. I purchased a used cadi from them that they took as a trade in. The car is beautiful and everything I expected it to be. Ben Tate was a very decent salesman to work with and Reagan is a very competent, efficient title/finance manager. Everyone I met while there was pleasant. The ONLY reason I'm not giving the dealership a 5 is because the sales managers made it unnecessarily difficult for a cash buyer, me, to buy the car because I am out of state. I CAN understand to a certain extent why they would want this particular car to go to a local, but their posture on dealing with me was not quite salesperson like...to be polite about it. More

⭐⭐⭐⭐⭐ Great experience at Mercedes-Benz of Georgetown. Drew McKenzie and Raymond took great care of me and my 2013 C250 during my Service B. Drew was helpful and kept me updated, and Raymond did a great j Drew McKenzie and Raymond took great care of me and my 2013 C250 during my Service B. Drew was helpful and kept me updated, and Raymond did a great job making sure everything was checked properly. My car is running great, and they even washed it before I picked it up. Really appreciate their service and professionalism! More

Excellent customer service from Hayden Dozier. Repaired in a timely manner with regular updates. Very satisfied! Repaired in a timely manner with regular updates. Very satisfied! More

Well, I bought the car here December 2021. I did most of my services for the past 4 years. Last year I stopped going because the customer service changed drastically. They kept adding stuff th I did most of my services for the past 4 years. Last year I stopped going because the customer service changed drastically. They kept adding stuff that needed repair. It was more about milking the client than actually helping. However last week I had a flat tire and since my tires were under warranty I went there. Olivia was the one who I explained the situation. She took all information and told me is gonna be $40 only for labor, since my tired were under warranty. So far so good. Waited for a couple of hours and then I was notified the car was ready. Go to do the payment and from $40 it jumped to $70 dollars. I said is fine no problem. Took the keys, turned the car on and I was about to leave, but now on my dashboard the engine light is on. Tried a couple of times to turn the car on and off and the engine light still on. I go inside and ask for the lady and explain to her that the engine light is on. She tells me that all they did was, just changed the tire. Really?! I tell her that my car was fine but the flat tire. She suggested that I set an appointment for tomorrow so they can do a diagnostic test but it will be tomorrow and will cost $250 dollars. And she insisted that I come the next day to take care of the problem that they created. I'm so disappointed and totally done with Mercedes of Georgetown. Very unprofessional. More

New ownership and management teams have adapted a customer satisfaction level very acceptable due to their exceeding expectations attitude. customer satisfaction level very acceptable due to their exceeding expectations attitude. More

Great services and the service advisor were very professional and knowledgeable about the work needed to be done on my vehicle. I was treated very kindly. professional and knowledgeable about the work needed to be done on my vehicle. I was treated very kindly. More

It is always smooth going when you take your car in for service. I usually get Jay and he provides quick and accurate information and I’m on my way. No time at all. service. I usually get Jay and he provides quick and accurate information and I’m on my way. No time at all. More